Role Description Unlimited Biking is seeking a detail-oriented and customer-focused Remote Support Services Specialist to join our growing team. In this role, you will provide exceptional support to customers by assisting with reservations, inquiries, and service-related concerns across multiple communication channels. - Respond to customer inquiries via email, phone, and chat in a timely and professional manner - Assist customers with booking, modifying, or canceling reservations - Provide accurate information about bike rentals, tours, pricing, and policies - Troubleshoot and resolve customer issues efficiently while maintaining a positive experience - Collaborate with internal teams to ensure seamless service delivery - Maintain accurate customer records and documentation - Identify opportunities to improve customer satisfaction and operational processes Qualifications - Previous experience in customer service, support, or a related role - Strong written and verbal communication skills - Comfortable using customer support tools, CRM systems, and online platforms - Ability to multitask and manage time effectively in a remote environment - Problem-solving mindset with strong attention to detail - High-speed internet connection and a reliable home workspace Requirements - Experience in the travel, tourism, or hospitality industry (preferred) - Familiarity with reservation systems or booking platforms (preferred) - Bilingual skills are a plus (preferred) Benefits - Competitive hourly pay or salary (based on experience) - Flexible remote work environment - Paid time off and holiday pay (for eligible employees) - Opportunities for growth and advancement - Employee discounts on tours and rentals Work Schedule - Flexible shifts, including weekends and holidays as needed

Role Description We are looking for a Travel Customer Service Representative to support clients remotely throughout their travel planning journey. This role focuses on delivering a positive client experience by assisting them with inquiries, managing reservations, and ensuring smooth coordination. - Respond to client inquiries via email, messaging, or phone - Assist with bookings and reservation updates - Provide support with itineraries and travel documentation - Help resolve travel-related concerns - Maintain accurate client records Qualifications - Excellent customer service and problem-solving skills - Strong attention to detail - Ability to manage multiple client requests - Reliable internet access and a dedicated workspace - Previous customer service experience is a plus Requirements - Remote position - Flexible schedule based on client needs - Training provided - Travel benefits Compensation - Pay based on experience and performance - Additional details will be discussed during the hiring process How to Apply Submit your application to be considered. Qualified candidates will be contacted with the next steps.

• Atendimento & suporte à comunidade • Prestar suporte a anfitriões e viajantes via Hubspot, WhatsApp e Inbox Worldpackers • Auxiliar usuários na resolução de conflitos durante experiências na plataforma, atuando de forma empática, profissional e alinhada às Políticas e Termos de Serviço da Worldpackers • Atuar na resposta de feedbacks e solicitações em canais públicos como Reclame Aqui, Trustpilot, Play Store e App Store • Identificar, diagnosticar e categorizar solicitações de suporte • Priorizar atendimentos de acordo com criticidade e SLA • Registrar feedbacks e informações relevantes no CRM • Coletar insights da comunidade e reportar problemas recorrentes ao time • Compartilhar dados e aprendizados com outras áreas • Auxiliar em ajustes e atualizações de perfis de anfitriões • Reportar falhas técnicas e bugs para o time de tecnologia • Trabalhar em parceria com diferentes áreas para melhorar a experiência dos usuários • Compartilhar conhecimento, aprendizados e boas práticas com o time • Participar de feedbacks e rituais de desenvolvimento contínuo • Buscar evolução constante sobre produto, atendimento e experiência do cliente

Role Description We're currently looking for top talent to fill the role below: - Role: Real Estate Transaction Specialist - Monthly Rate: $650-750 - Availability: 20 hours/week - Time Zone: CST To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Qualifications - Must have prior real estate transaction support experience and should not require system training on the core tools. - Wants someone who can bring process improvement ideas, not just execute tasks. - Experience with listing-related marketing support. - Ability to contribute recommendations on efficiency and process refinement beyond her current setup. Requirements - Zip Forms experience. - MLS experience. - ClickUp experience. Benefits - ✅ Competitive Salary – We recognize your skills and experience with a great compensation package. - ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year. - ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - ✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.