• Focus on account management, content marketing strategy, revenue retention, and project management • Consult, strategise, and manage custom content strategies • Build rapport with clients, understanding their business • Develop and maintain content marketing strategies • Sell strategies and create statements of work • Collaborate with content creation and web integration teams • Measure success through client retention and organic growth

• Develop and maintain a deep understanding of card payment authentication products and customer authentication products. • Create and structure high-quality content that effectively communicates product features and usage to diverse audiences. • Gather the right information through interacting with developers and technical documents. • Balance coordinating inputs, developing drafts, and presenting ideas for content. • Tailor content to meet the needs of different audiences and stakeholders. • Collaborate with your manager, a technical writer, and a graphic designer.

Role Description We are seeking fluent Vietnamese speakers to assist in testing and improving an AI-powered chatbot system. This is a short-term, remote contract role spanning 3 days, requiring only a few hours of work per day. You will be required to call a U.S. phone number and interact with the chatbot in Vietnamese to evaluate its performance across a set of defined scenarios. Key Responsibilities - Place calls to a US-based phone number and interact with a chatbot in Vietnamese - Complete a set of predefined test scenarios - Accurately follow instructions for each test case - Provide clear feedback on chatbot responses, including any errors or inconsistencies - Document outcomes of each interaction as required - After each interaction, provide written feedback on the chatbot's responses, noting any errors, unnatural phrasing, misunderstandings, or areas for improvement. Qualifications - Native or fluent Vietnamese speaker (written and spoken) - Proficiency in English (spoken and written) to understand task instructions and provide accurate feedback - Strong attention to detail and ability to follow structured testing scripts - Good written communication skills for documenting observations and feedback - Ability to evaluate how the AI communicates and collaborate (via feedback) to help refine prompts and improve system performance - Ability to assess whether the AI effectively understands and fulfills a rider’s needs throughout the user journey. Requirements - Analytical mindset with the ability to assess conversational flow and identify gaps or inconsistencies in AI responses - Capacity to provide clear, actionable feedback to improve chatbot accuracy and user experience

Role Description Gradient Mortgage Capital is seeking a Marketing Coordinator (Content & Web) to support content creation, campaign execution, and day-to-day marketing operations. This role is ideal for someone early in their marketing career who is eager to grow, contribute ideas, and gain hands-on experience in a fast-paced lending environment. In addition to developing blog, social media, and email content, this role will play a key part in managing and maintaining our WordPress website, ensuring content is published accurately, pages are updated regularly, and the site remains a strong conversion and education tool for our broker partners. What You’ll Do - Content Creation & Social Media - Draft and publish posts for LinkedIn, Facebook, and Instagram - Write and publish blog content and email marketing campaigns - Assist in maintaining a consistent content calendar - Support development of educational content for DSCR and SBCRE - Collaborate on campaign concepts, messaging, and positioning - Website Management (WordPress) - Manage and maintain the Gradient WordPress website - Publish and format blog posts, landing pages, and updates - Ensure content is accurate, on-brand, and optimized for readability - Make updates to existing pages (copy, links, images, formatting) - Assist with basic SEO optimization (meta descriptions, headers, keywords) - Troubleshoot minor website issues and coordinate with developers when needed - Marketing Execution - Assist with email campaign setup and deployment - Help create and organize marketing collateral and sales materials - Support webinar and event promotion - Assist with campaign tracking and performance reporting - Administrative & Coordination - Maintain marketing calendars, project timelines, and task tracking - Coordinate with internal teams (sales, credit, leadership) for content inputs - Organize marketing assets, documents, and templates - Support overall marketing operations and workflow efficiency Qualifications - Bachelors degree in Marketing, Communications, or related field - 1–3 years of experience in marketing, content, or digital roles - Hands-on experience managing and updating websites in WordPress (required) - Deep understanding of HTML and web formatting - Strong writing and editing skills (this is critical) - Familiarity with social media platforms (especially LinkedIn) - Experience with Canva or similar design tools - Highly organized with strong attention to detail - Ability to manage multiple projects and deadlines - Self-starter with a willingness to learn and grow Nice to Have - Experience in mortgage, real estate, or financial services - Familiarity with SEO best practices and blog optimization - Experience with email marketing platforms - Exposure to Google Analytics or website performance tracking - Familiarity with Adobe Creative Suite Benefits - Work closely with senior marketing leadership and gain direct mentorship - Hands-on experience across content, web, campaigns, and strategy - Exposure to high-growth segments like DSCR and SBCRE lending - A fast-moving, collaborative environment with room to grow Disclaimer Gradient Mortgage Capital is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs. This job description is not a contract of employment and does not list all duties of the position. Employment is at-will, and job responsibilities, compensation, and benefits may change at any time, with or without notice, subject to applicable law.