• Partner with Finance stakeholders to gather, document, and validate business requirements • Translate business needs into clear technical specifications and system configurations within NetSuite • Support the ongoing health, stability, and performance of finance systems, including issue diagnosis and resolution • Document “as-is” and “to-be” processes to support structured system improvements • Execute system enhancements, configurations, and testing cycles (including UAT) • Maintain system documentation, workflows, and change logs within Jira and Confluence • Contribute to process optimization initiatives that improve efficiency, controls, and data integrity

• Partner with Finance stakeholders to gather, document, and validate business requirements • Translate business needs into clear technical specifications and system configurations within NetSuite • Support the ongoing health, stability, and performance of finance systems, including issue diagnosis and resolution • Document “as-is” and “to-be” processes to support structured system improvements • Execute system enhancements, configurations, and testing cycles (including UAT) • Maintain system documentation, workflows, and change logs within Jira and Confluence • Contribute to process optimization initiatives that improve efficiency, controls, and data integrity

Role Description We are looking for a Network Monitoring Engineer to join our Network Operations Team. In this role you will be responsible for proactively monitoring and maintaining the performance, availability, and reliability of our large-scale managed WiFi and network infrastructure across diverse customer environments. The team’s deliverables are centred on ensuring uninterrupted connectivity, rapid incident detection, and high-quality operational assurance for our customers. - Work with advanced monitoring platforms, real-time telemetry, and complex multi-site network environments. - Contribute directly to service stability, customer experience, and continuous improvement across our managed network estate. - Help uphold our commitment to delivering resilient, high-performing connectivity services. Key Areas of Focus - Proactively monitor, maintain, and enhance the performance, availability, and reliability of our managed WiFi and network infrastructure. - Utilize advanced monitoring platforms, real-time telemetry, and performance analytics tools (such as NetBeez, RuckusOne, Cambium Analytics). - Maintain, configure, and continuously enhance network monitoring platforms. - Monitor and analyze key performance metrics, including access point health, client connectivity, and network latency. - Investigate and resolve network performance issues with a focus on service quality and end-user experience. - Perform root cause analysis and collaborate with internal engineering teams and external vendors. - Optimize alerting by refining monitoring thresholds and reducing false positives. - Develop and maintain reporting and dashboards for network performance visibility. - Monitor for potential security risks and ensure compliance with best-practice standards. - Monitor and report on client performance using performance analysis tools. Customer Driven - Identify and assess customers’ needs to achieve and exceed customer satisfaction. - Build sustainable relationships and trust with customers through open communication. - Handle customer queries, provide appropriate solutions, and follow up to ensure resolution. Project Progress Reporting & Planning - Provide field KPIs on work progress, including network uptime, Mean Time to Detect (MTTD), Mean Time to Resolve (MTTR), SLA compliance, and network performance metrics. Qualifications - Proactive and analytical Network Monitoring professional. - Ability to interpret complex performance data and identify issues early. - Strong situational awareness and ability to prioritize incidents effectively. - Excellent communication skills with both technical and non-technical stakeholders. - Strong customer-focused mindset and ownership of service quality. - Professionalism, reliability, and commitment to high operational standards. - Degree in IT or related fields (or equivalent experience). Requirements - Experience working in a NOC or 24/7 monitoring environment. - Strong troubleshooting and analytical skills with familiarity in ITIL processes. - Experience with monitoring tools (PRTG, Zabbix, SolarWinds, Datadog). - Strong understanding of Layer 2 and Layer 3 network protocols. - Familiarity with network vendor’s monitoring platforms (Ruckus, Cambium, TP-Link). - Understanding of RADIUS and captive portals. - Basic scripting skills (Python, Bash, PowerShell). - Preferred but not essential: Certifications such as CCNA, CWNA, Network+, ITIL preferred. Benefits - Competitive salary and benefits package. - Annual Leave Buy & Sell Scheme. - Remote first working environment for better work/life balance.

• Pracujesz z zaangażowanymi ekspertami SysOps i DevOps – czerpiesz wiedzę od współpracowników, a także dzielisz się własną • Dbając o szczegóły i sprawnie działasz, będziesz projektować i utrzymywać środowiska (prod, stage, dev) dla klientów – pracujesz z zespołem na realnych systemach • Rozwiązując zaawansowane problemy systemowe, sieciowe oraz sprzętowe w rozbudowanych środowiskach klienckich, masz wpływ na ostateczny kształt wdrażanych rozwiązań • Cenimy ownership, proaktywność i szukanie usprawnień, które zwiększą wydajność oraz stabilność systemów naszych klientów