Role Description Tenna is seeking a Contracts Manager to support a rapidly growing customer base by owning and executing the end-to-end renewal motion across our customer base. This role sits within the Contracts Department with key coordination to the Customer Success Department and is responsible for driving a proactive and structured renewal strategy, ensuring early engagement, mitigating risk, and enabling expansion-led outcomes. The Contracts Manager will partner closely with Customer Account Managers (CAMs), Account Executives, Legal, Finance, and Leadership to improve renewal predictability and outcomes, reduce discounting, and maximize customer lifetime value. - Own and manage the full lifecycle of customer contract renewals, from early planning through contract execution. - Execute a structured 180, 90, and 30-day renewal cadence to ensure proactive engagement and on-time renewals. - Manage a high-volume renewal pipeline, driving predictability and consistency in execution. - Partner with CAMs during key renewal touchpoints to confirm customer intent, align on scope and pricing, and mitigate churn risk. - Establish and maintain risk grading to proactively identify and address at-risk accounts. - Develop and execute commercial strategies for renewals, including pricing, term optimization, and contract structuring. - Identify and drive expansion opportunities by packaging additional products and services into renewal motions. - Act as the central point of contact for renewal coordination across Sales, Customer Success, Support, Finance, and Legal. - Ensure renewal contracts are accurate, compliant, and aligned with company standards and pricing models. - Uphold pricing integrity and address discrepancies or non-standard terms when necessary. - Maintain accurate renewal forecasting and reporting to improve visibility and confidence for leadership. - Ensure all non-renewals are documented with clear reasons and insights to support churn analysis and continuous improvement. - Analyze renewal trends to identify opportunities for process improvement and revenue optimization. - Build and refine scalable renewal processes, playbooks, and tools for the team and department. Qualifications - 4+ years of experience in renewals, contracts, account management, customer success, or revenue operations in a SaaS or technology environment. - Proven experience managing contract renewals, negotiations, and pricing strategies. - Strong understanding of recurring revenue models (ARR/ACV), GRR, and NDR drivers. - Experience working closely with contracting, legal, or finance functions is strongly preferred. - Experience managing or forecasting pipeline and revenue with high accuracy. - Demonstrated ability to identify risk early and drive proactive mitigation strategies. - Experience in construction technology or working with construction industry customers is strongly preferred. - Strong cross-functional collaboration skills across Sales, Customer Success, Finance, and Legal. - Excellent communication and negotiation skills, with the ability to influence stakeholders at multiple levels. - Highly organized and detail-oriented, with the ability to manage high volume and complexity simultaneously. - Experience using CRM systems (Salesforce preferred) and contract management tools. - Bachelor’s degree in Business, Finance, or related field is required. Benefits - Full-time opportunity. - Location: Remote – nationwide. - Travel to customer locations is required, up to 15%. - Competitive compensation packages offered. - Opportunities for growth and personal development within a highly dynamic team. - Robust, low-cost benefit packages offered. - Benefit coverage begins the first date of employment. - Paid Time Off and Volunteer Time Off offered. - Dependent Care offered. - 401k match. - Employee referral bonuses.

• Design research and evaluation plans for Market Transformation Initiatives (MTIs) to support key planning, program implementation, and investment decisions. • For assigned MTIs, serve the cross-functional team as the lead on research and evaluation methods aligning the objectives of research activities with initiative goals. • Provide technical expertise and quality management for the team’s market research, evaluation, analysis, and reporting activities. • Mentor team members, as appropriate, to ensure application of best practices in research, evaluation, and analysis of MTIs. • Serve as a liaison between MTI market research, evaluation, forecasting, and strategy leads – to ensure that MTI forecasts, plans, and implementation align with market research and evaluation findings. • Review research and evaluation plans and key deliverables. • Manage the communication of research and evaluation findings both internally and externally. • Manage third-party contractors commissioned to provide primary market research and/or MTI evaluations • Lead a team of energy program-focused process evaluation and market research professionals • Fully lead and manage projects from concept to implementation, including the development of plans, budgets, deliverables, and presentations • Organize, lead and participate in client and stakeholder meetings • Actively seek new opportunities for growing/expanding work with existing clients • Identify and develop business with new clients, including lead generation and supporting proposal development • Oversee primary and secondary data collection efforts as well as conducting data analysis. • Provide guidance to junior and mid-level staff on methods; conduct quality check of results and deliverables • Lead and support technical report writing; contribute to draft reports, including results and actionable recommendations. • Communicate with clients in a timely manner and exhibit sound consulting business practices (timely delivery, managing to budget, margins, invoicing, aging) • Other duties as assigned.

• Gestión integral, gobierno y optimización del ecosistema de proveedores y socios estratégicos • Diseñar e implementar el marco global de gobierno, definiendo políticas, comités y mecanismos de escalamiento • Supervisar arquitecturas de integración garantizando estándares de seguridad, escalabilidad y observabilidad • Diseñar estrategias multi-partner y esquemas de redundancia activa-activa / activa-pasiva • Negociar, formalizar y administrar SLAs, OLAs y KPIs con métricas claras • Liderar la gestión de incidentes con partners, RCA y acciones preventivas • Identificar oportunidades de ahorro, renegociación y consolidación

• Provide strategic and operational leadership for consultative cloud solution delivery and implementation • Partner cross-functionally with Sales, Architecture, Support, and Product teams to deliver successful customer outcomes • Drive standardization, scalability, and continuous improvement across delivery processes and methodologies • Ensure adherence to architectural standards, security best practices, and product-aligned delivery frameworks • Oversee department operations, including resource planning, financial performance, and budget accountability • Lead, develop, and mentor a high-performing team through coaching, performance management, and career development • Serve as the primary escalation point for customer delivery issues, ensuring timely and effective resolution • Manage and prioritize multiple concurrent projects and initiatives across diverse customer environments • Identify opportunities to automate and optimize delivery processes to improve efficiency and consistency • Maintain awareness of emerging technologies and industry trends to drive innovation within delivery practices