Role Description The FME Supervisor plays a critical role in ensuring safety, compliance, and efficiency by supervising Foreign Materials Exclusion (FME) programs across nuclear power facilities and other industrial sectors (energy, manufacturing, and specialty projects). This full-time role balances administrative responsibilities supporting company operations with direct project leadership in the field during outage seasons and specialized assignments. The Supervisor may, at times, also fulfill other FME monitoring roles, as well as consulting and coordination duties within FME role(s) to support clients’ needs and operational success. A Day in the Life and the Impact You’ll Make: What You’ll Do: - Actively contribute to a culture of safety and health by demonstrating accountability, communication, and oversight in key areas such as: - Strategic Alignment - Accountability - Performance Monitoring - Reports - Communication & Engagement - Incident Management - Corrective Actions - Support company operations between projects with planning, scheduling, and administrative oversight. - Drive continuous development and enhancement of the FME Program, ensuring procedures and practices evolve with industry standards and client needs. - Create and deliver job proposals for client opportunities. - Prepare and manage client timesheets, billing, and invoicing to ensure accuracy and timeliness. - Maintain and update FME procedures, documentation, and training records. - Participate in internal planning meetings, reporting, and program development. - Lead the recruitment, interviewing, and selection of new FME staff, building a strong and qualified workforce. - Train and mentor new employees in FME practices using the DEKRA FME Guidebook, Industrial Training procedures, and company standards. - Provide ongoing mentorship to FME Technicians and Leaders-in-Training. - Ability to create an effective interview environment to assess candidates' experience, navigate social media to post requisitions and fit for the DEKRA team. Project-Specific Responsibilities: - Lead on-site FME programs during nuclear outages, upgrades, and other project-specific assignments. - Support other industries beyond nuclear (energy, industrial, and manufacturing) with FME supervision as needed. - Supervise personnel to ensure strict adherence to FME protocols, DEKRA FME Guidebook requirements, Industrial Training procedures, and site/plant procedures. - Conduct job-site assessments, foreign material walkdowns, and readiness checks. - Step in to fulfill other FME Monitoring, Consulting, or Coordinating roles as necessary to maintain program effectiveness and meet client needs. - Coordinate with utility representatives, contractors, and site leadership to integrate FME controls into project activities. - Provide FME Consulting Services to clients, including program evaluations, best practice recommendations, and compliance improvements. - Perform coordination duties within FME role(s) through managing schedules, personnel, and resources to ensure seamless FME program execution. - Respond rapidly to emergent issues in the field and make critical decisions under pressure. - Travel extensively during outage seasons and project deployments (per diem provided or Company AMEX issued). - Attend Industry Working Groups as part of the DEKRA Leadership Team and network with the intent of building the business. - Attend FME Coordinator Training provided by external accredited party (e.g. FME Industry Working Group) and receive certification, if not already received. - Organize annual Leadership and Team Trainings. Qualifications - Minimum one year of experience in nuclear power, outage support, or industrial safety. - Prior FME experience strongly preferred. - Demonstrated leadership experience in a supervisory, consulting, or coordinating role. - Must be able to pass all testing and qualifications, including a background test to obtain unescorted access to a nuclear facility. - Strong organizational, communication, and problem-solving skills. - Ability to work in a high-stress, safety-sensitive environment. - Must be able to travel nationwide and work extended hours during projects. - Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Excellent interpersonal, verbal, written, and presentation skills. - Ability to maintain confidentiality and handle sensitive information. - Experience in delivering high-quality customer service. - Ability to work independently and collaboratively in a team environment. - Willingness to support a collaborative office environment and assist with various administrative tasks. - Must be a people-person with excellent communication skills, both verbal and written. Requirements - Must be able to work in a variety of client locations, environments, and conditions, including: - Climbing stairs and ladders - Working at heights - Walking long distances - Walking on rough and uneven terrain - Working in heat/cold conditions, indoors and outdoors - Must be able to accommodate working various shifts as client activities are scheduled. - Must be able to withstand the rigors of extensive travel. - Ability to move and conduct work with full range of motion. - Extended periods of computer-based work. - Extended periods of standing. - Ability to work independently and manage time dedicated to your role while being in your home office. - Ability to handle extended periods of computer-based work, including telephone. - Ability to work flexible and long hours, as needed. Travel Considerations - Domestic and/or international travel required, estimated up to 80%. - Ability to lift 25-50lbs (luggage). Benefits - Compensation: - The base pay for this position is $25.00/hour - $42.00/hour. Actual pay is based on several factors including market location and position-related duties, knowledge, skills, and experience. - Health & Well-being Benefits: - Health care benefits: medical & prescription, dental, vision (including Domestic Partners). - Critical Illness & Hospital Indemnity supplemental insurance. - Company Health Savings Account contribution. - Flexible Spending Account for eligible health care and dependent care expenses. - Paid time off such as vacation, sick leave, and floating holidays. - Mental and emotional support resources through our Employee Assistance Program. - Wellness Program to increase activity and health habits, with ability to earn participation rewards. - Paid Parental Leave. - Travel Assist (Domestic/International). - Financial Benefits: - Participation in a 401(k) plan, with an employer match. - Company paid Short- & Long-Term Disability benefits. - Group term life insurance with options to buy-up for self and others. - Working Advantage – DEKRA’s official corporate discount program. - Growth and Development Benefits: - Regional Advancement Program. - Education Assistance Program. - Student Loan Repayment Assistance. - Internal training and development resources to grow your career. - Annual Career Goal Setting and Performance Review cycle participation.

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Team Lead in the Americas. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will liaise closely with Client & Payment Experience Managers, other regional team leads, Central Service team and all departments in a fast-paced environment where growth and change are the norm. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. You will be primarily responsible for supporting payer enquiries, serving as a content expert for Flywire payment offerings and products. In addition to this, you will also drive forward the regional Payment Experience Team and be both the key escalation point for Payment Experience Associates & Specialists and the key voice for payment experience. A Payment Experience Team Lead should support the Client & Payment Experience Managers in leading the regional Payment Experience Team, providing feedback on team training needs, regional teammates development plans, payer experience improvements plus anything else that would ultimately help our payers through a ‘frictionless’ experience. You will also support the regional & global Client & Payment Experience function through project work as necessary. You will - Provide solutions to complex issues for payers by phone, chat, and email with speed, professionalism and empathy - Be the escalation point for teammates, serving as a content expert for Flywire payment offerings and products - Be the voice of payers within Flywire escalating insight within the Client & Payment Experience (CPE) Team and beyond, using data and context to highlight areas for optimisation - Work with the CPE Managers to design the regional Payment Experience team directions following the Global CPE direction and the company direction, proactively make plan to optimise our process, drive efficiency and scaling of manual work using data analysis - Drive forward the regional Payment Experience Team, manage the team’s daily operations and projects execution, support team members in reaching the team goals and in their personal development - Handle regular team administrative tasks such as the creation of monthly schedules for live contact support and scheduled tasks, weekly updates, training and quality review - Be the main representative for regional Payment Experience Team, maintaining connection with both Regional CPE Team and other regional stakeholders for regional related new launch and training material preparation, tracking impact for the related change Qualifications Here's what we're looking for: - 2+ years of team supervision experience with at least 5 years in a customer support facing role, strong people management skills - Excellent written and verbal English language skills, additional language (eg. French, Portuguese) is a plus - Customer oriented mindset, able to listen, understand, and find a solution to the most difficult customer requests with professionalism and empathy - Comfortable with multi-tasking; able to work under intense pace and high pressure - Proactive and ambitious learner, able to quickly adapt to the fast changing requirements, remain organized through lots of change and updated materials - The desire to develop leadership skills, to drive a team’s success and support teammates within the role’s scope, being comfortable and composed when either giving or receiving feedback - Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish) - Great attention to details, sensitive to issues or potential issues and proactively seek for solutions - Strong analytical skill, able to use data / best judgement to prioritise tasks that have the most value-add impact - Excellent interpersonal and communication skills to enable effective interaction and collaboration within the team and key business stakeholders. Able to adapt the communication style to different audiences. - Ability to work on a flexible schedule - Familiarity with Microsoft Office suite and CRM software - Customer service experience - Payment related experience (banking, forex company) - International experience (preferred) Technologies We Use: - Zendesk - Google Workspace - Banking and partner back offices - Looker Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. #LI-Remote

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Team Lead in the Americas. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will liaise closely with Client & Payment Experience Managers, other regional team leads, Central Service team and all departments in a fast-paced environment where growth and change are the norm. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. You will be primarily responsible for supporting payer enquiries, serving as a content expert for Flywire payment offerings and products. In addition to this, you will also drive forward the regional Payment Experience Team and be both the key escalation point for Payment Experience Associates & Specialists and the key voice for payment experience. A Payment Experience Team Lead should support the Client & Payment Experience Managers in leading the regional Payment Experience Team, providing feedback on team training needs, regional teammates development plans, payer experience improvements plus anything else that would ultimately help our payers through a ‘frictionless’ experience. You will also support the regional & global Client & Payment Experience function through project work as necessary. You will - Provide solutions to complex issues for payers by phone, chat, and email with speed, professionalism and empathy - Be the escalation point for teammates, serving as a content expert for Flywire payment offerings and products - Be the voice of payers within Flywire escalating insight within the Client & Payment Experience (CPE) Team and beyond, using data and context to highlight areas for optimisation - Work with the CPE Managers to design the regional Payment Experience team directions following the Global CPE direction and the company direction, proactively make plan to optimise our process, drive efficiency and scaling of manual work using data analysis - Drive forward the regional Payment Experience Team, manage the team’s daily operations and projects execution, support team members in reaching the team goals and in their personal development - Handle regular team administrative tasks such as the creation of monthly schedules for live contact support and scheduled tasks, weekly updates, training and quality review - Be the main representative for regional Payment Experience Team, maintaining connection with both Regional CPE Team and other regional stakeholders for regional related new launch and training material preparation, tracking impact for the related change Qualifications Here's what we're looking for: - 2+ years of team supervision experience with at least 5 years in a customer support facing role, strong people management skills - Excellent written and verbal English language skills, additional language (eg. French, Portuguese) is a plus - Customer oriented mindset, able to listen, understand, and find a solution to the most difficult customer requests with professionalism and empathy - Comfortable with multi-tasking; able to work under intense pace and high pressure - Proactive and ambitious learner, able to quickly adapt to the fast changing requirements, remain organized through lots of change and updated materials - The desire to develop leadership skills, to drive a team’s success and support teammates within the role’s scope, being comfortable and composed when either giving or receiving feedback - Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish) - Great attention to details, sensitive to issues or potential issues and proactively seek for solutions - Strong analytical skill, able to use data / best judgement to prioritise tasks that have the most value-add impact - Excellent interpersonal and communication skills to enable effective interaction and collaboration within the team and key business stakeholders. Able to adapt the communication style to different audiences. - Ability to work on a flexible schedule - Familiarity with Microsoft Office suite and CRM software - Customer service experience - Payment related experience (banking, forex company) - International experience (preferred) Technologies We Use: - Zendesk - Google Workspace - Banking and partner back offices - Looker Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. The US base salary range for this full-time position is $55,000-$65,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-Remote

Role Description We are looking for a reliable and detail-oriented Operations Assistant to support daily administrative and operational tasks. The ideal candidate is organized, proactive, and comfortable using various communication and task management tools. Work Schedule (UK Time): - Friday – Saturday: 16:00 to 05:00 - Saturday – Sunday: 16:00 to 05:00 - Sunday – Monday: 17:00 to 08:00 Key Responsibilities - Manage and organize daily administrative tasks and workflows - Coordinate with team members and clients via email and messaging platforms - Monitor and update tasks using Trello - Handle email correspondence through Outlook - Communicate updates and follow-ups via WhatsApp - Create and manage invoices using InvoiceSimple - Maintain accurate records and documentation - Assist in general operational support as needed Qualifications - Previous experience in an administrative or operations role - Strong organizational and multitasking skills - Excellent written and verbal communication - Proficiency in: - Outlook - Trello - WhatsApp - InvoiceSimple - High attention to detail and ability to meet deadlines - Ability to work independently with minimal supervision Benefits - Weekly Pay - Work from home - Negotiable rate, depending on the experience