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Archer

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Associate Director – Admissions

Location

United States

Posted

20 days ago

Salary

$80K - $120K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Associate Director – Admissions

Archer

• Oversee a team of Admissions Advisors to manage and execute the enrollment process effectively • Support, strategically plan, and collaborate with partner campuses • Develop, train, and maintain quality staff • Enhance and maintain effective communication and relationships within Archer Education • Work closely with partner campuses to ensure enrollment processes are being executed in a manner that is best for the student and the college/university • Make strategic and operational decisions to ensure the execution of an efficient and student-focused admissions process • Maintain a thorough working knowledge of all online programs and all internal and external policies, procedures, and requirements of our partner schools • Ensure assigned enrollment plans are met or exceeded through supervising and monitoring reps and individual contributions • Responsible for training Admissions Advisors to ensure they have the necessary product knowledge to accurately present college programs • Ensure admissions staff are exercising discretion within process and following compliance guidelines • Responsible for quality assurance of the team (listening to phone calls and providing feedback) • Handle escalated student or staff concerns • Interview, hire, and train new staff and leaders • Oversee the daily operations of the admissions team • Provide constructive and timely performance evaluations • Handle discipline and termination of employees in accordance with company policy • Provide work direction and problem-solving assistance to other individuals • Supervise staff, including scheduling and assigning work, reviewing performance, and recommending salary increases, promotions, transfers, demotions, or terminations.

Job Requirements

  • Thorough knowledge of the college admissions process
  • A proven track record of achieving measurable results in a fast-paced, deadline-driven department
  • Commitment to customer service with a continuous focus on improvement
  • Demonstration of effective verbal and written communication skills
  • Strong ability to motivate others
  • Ability to manage multiple database systems
  • Ability to train and support other staff members
  • Strong quantitative, analytical, and reporting skills
  • Demonstration of strong planning, initiative, and problem-solving skills
  • Bachelor's Degree
  • Experience overseeing individual contributors
  • 3+ years of admissions, customer service, or sales experience

Benefits

  • medical, dental and vision plans
  • paid time off
  • sick days
  • 401k plans and a full contribution match up to 4%
  • Up to 12 weeks of parental leave with 6 weeks paid
  • up to $5,250 per year in tuition reimbursement for continuing education
  • flexible working environment and schedule

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