Mehr Leistung als Standard
IT Service Manager
Location
Germany
Posted
32 days ago
Salary
0
Seniority
Senior
Job Description
IT Service Manager
noris network AG
• Weiterentwicklung von Kundenbeziehungen sowie stetige Optimierung der IT-Services • Service Level Management, insbesondere Qualitätskontrolle und -sicherung für kundenspezifische SLAs • Identifikation von Kundenanforderungen und Mitwirkung am kontinuierlichen Verbesserungsprozess • Eskalationsinstanz bei Störungen und Ableitung von Optimierungsmaßnahmen • Moderation und Durchführung von Service Meetings • Regelmäßige Berichterstattung auf Basis der erstellten Service Reports und Kanalisierung von Kundenanforderungen • Abstimmung mit dem Vertrieb bei vertraglichen und kaufmännischen Fragestellungen zur Etablierung einer hohen Kundenzufriedenheit • Begleitung von Prüfungshandlungen und Audits • Kommunikation von Störungsursachen (RCA) und Maßnahmen zur nachhaltigen Behebung im Problem Management
Job Requirements
- Erfolgreich abgeschlossenes Studium der Wirtschaftsinformatik, BWL oder vergleichbare Fachausbildung mit mindestens 5 Jahre Berufserfahrung im Management von IT-Dienstleistungen
- ITIL-Zertifizierung mindestens auf Foundation-Level, idealerweise weiterführende Qualifikation (z. B. ITIL Managing Professional oder ISO 20000)
- Fundiertes Verständnis von IT-Infrastrukturen und -Services (Colocation-, Managed- und Cloud Services)
- Hohes Maß an Service-, Qualitäts- und Kundenorientierung
- Ausgeprägtes Organisationstalent, Durchsetzungs- und Kommunikationsvermögen sowie hohes Engagement
- Verhandlungssichere Deutsch- und Englischkenntnisse in Wort und Schrift.
Benefits
- Unbefristeter Arbeitsvertrag und flexible Arbeitszeiten
- Arbeiten an verschiedenen Standorten möglich (z.B. Nürnberg, Aschheim, Berlin) oder auch zu 100% remote
- Hochwertiges Equipment: Laptop und Firmenhandy auch zur privaten Nutzung
- Individuelle Förderung und Weiterentwicklung durch Inhouse-Trainings und externe Schulungen
- Kinderbetreuungskostenzuschuss (pro Monat/Kind) und Corporate Benefits
- Attraktive Firmenevents (inkl. Reisekostenübernahme), kollegiales und wertschätzendes Arbeitsumfeld sowie Duz-Kultur ab dem ersten Tag
- Gesundheitsmanagement (z.B. kostenlose Massage), Jobrad Leasing und attraktiver Zuschuss zum Deutschlandticket
- Welcome Day, direkter Ansprechpartner (m/w/d) und strukturierte Einarbeitungsphase
- Getränke for free (auch Softdrinks) und frisches Obst an den Standorten
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