• The candidate will be responsible for the configuration and delivery of client-facing applications. • The candidate may assist with support for the development of process enhancements under the guidance of the Sr. Software Engineer and the Manager, Technical Operations. • Responsibilities will also include day-to-day maintenance of the health care application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation, root cause analysis, manage communication and client relationship management in partnership with Infrastructure Service Support team members. • Configure client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process. • Update client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process. • Represents the Application Operations / Development team on all active projects. • Participates in the daily application operations / development stand-up meetings. • Follows established procedures for change management across applications where changes are necessary. • Documents and maintains the application operations / development standard operating procedures. • Creates WIKI articles for common processes that are repeated and can be shared with others. • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments. • Setup environments for all new implementations. • Configure Single Sign On integrations for client builds. • Support the development of product unit tests that will be used for future application regression testing. • Measures application development key performance indicators, for example: bug density, sprint analysis, test coverage, etc. • Work with the Product Team to implement new application enhancements and features. • Ensures all application changes are made in accordance with life-cycle methodology and risk guidelines. • Interact with end users, internal users, development vendors, data analysts, and other engagement team members.

• Configure client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process. • Update client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process. • Represents the Application Operations / Development team on all active projects. • Participates in the daily application operations / development stand-up meetings. • Follows established procedures for change management across applications where changes are necessary. • Documents and maintains the application operations / development standard operating procedures. • Creates WIKI articles for common processes that are repeated and can be shared with others. • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments. • Setup environments for all new implementations. • Configure Single Sign On integrations for client builds. • Support the development of product unit tests that will be used for future application regression testing. • Measures application development key performance indicators, for example: bug density, sprint analysis, test coverage, etc. • Work with the Product Team to implement new application enhancements and features. • Ensures all application changes are made in accordance with life-cycle methodology and risk guidelines. • Interact with end users, internal users, development vendors, data analysts, and other engagement team members.

• Identify and Eliminate Operational Friction : Identify manual, repetitive, or brittle workflows across the organization • Redesign processes using AI, automation, and system-level improvements • Reduce low-leverage work to create space for higher-value thinking • Improve interoperability, reliability, and observability across internal systems • Build and Ship Internal AI Applications : Rapidly design, prototype, and launch AI-driven internal applications • Turn rough ideas into working solutions that can be tested and validated quickly • Use lightweight, iterative development approaches to accelerate time-to-value • Continuously refine and improve tools based on real-world usage and feedback • Drive Practical AI Adoption : Push the organization toward applied, usable AI — not experimentation for its own sake • Evaluate emerging AI tools and technologies for pragmatic internal use cases • Help teams rethink how work gets done in an AI-enabled operating model • Ensure AI implementations drive measurable efficiency, speed, or quality improvements • Partner Across the Business : Work directly with business leaders to understand operational pain points • Translate ambiguous needs into structured product and technical solutions • Operate comfortably across Product, Engineering, and business functions • Align solutions with company-wide goals and measurable outcomes

• To continue scaling our Front-End teams we're searching for an experienced software developer with a passion for Front-End development, particularly React and TypeScript. • In this role, you will be instrumental in building world-class web products that empower small business owners. • You will take a lead in solving technical challenges and utilise your expertise to contribute to and guide important technical decisions across the team. • You'll be challenged with consistent hands-on contributions both autonomously and as a group. • Your experience will be valuable in partnering with the technical leads and Development Manager, allowing them to focus on wider team and strategic initiatives, while you pilot technical responsibilities. • Your ability to troubleshoot complex production issues and ensure high-quality test coverage will be crucial to our continuous delivery model.