Vida Shoes International

• Work with order release and fulfillment systems in Shopify and proprietary platforms. • Maintain and execute return processing through an integrated system. • Receive and promptly handle customer calls and emails regarding all aspects of: Sales order process, Return Goods Authorization (RGA), General product knowledge. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Communicate and escalate any issues or concerns to brand management as needed. • Perform ad hoc duties as assigned.