• Build and configure CRM campaign components in Salesforce Marketing Cloud (Journey Builder, Automation Studio, Content Builder, Data Cloud), focusing on specific pieces of larger programs rather than full end-to-end ownership • Take independent ownership of key workstreams such as content builds, journey updates, automations, data extensions/queries, and QA tasks, delivering them on time and to spec • Implement and maintain personalization and segmentation using AMPscript, dynamic content, and SQL, following established patterns and best practices • Perform rigorous QA and validation for your work, including data checks, link and image validation, rendering tests, proofing across locales/brands, and journey/automation test cases against our standard QA playbooks • Monitor assigned journeys and automations for volume, failures, and anomalies; investigate issues across data, automation, and content layers and partner with senior specialists and platform teams on root cause analysis (RCA) and fixes • Troubleshoot production issues in collaboration with comms owners, localization teams, data stakeholders, and the broader Citadel team, clearly documenting findings, mitigations, and preventative actions • Keep build specs, QA results, and RCAs up to date in the appropriate tooling (Confluence, Jira, SFMC), ensuring clear handoffs and auditability • Participate in peer reviews (code, queries, QA) by both giving and receiving actionable feedback to improve quality and reduce defects • Contribute to process and tooling improvements by flagging recurring issues, proposing changes to QA/checklists, and helping pilot new automation or validation patterns • Work within an agile delivery model (sprint planning, standups, retros), providing accurate estimates for your work and raising risks early

Role Description The O&S Cloud Engineer is responsible for the deployment, provisioning, hardening, and optimization of cloud infrastructure and related cloud services, with a program focus on Oracle Cloud Infrastructure (OCI). This role designs, builds, maintains, and enhances cloud environments to support mission-critical operations, ensuring security, scalability, performance, and cost efficiency. The engineer collaborates with cross-functional teams and developers to implement resilient cloud-native solutions and automation frameworks, supporting both internal stakeholders and external clients. - Design, build, and deploy cloud-based computing services at scale within OCI. - Migrate systems and applications to OCI, ensuring secure, stable, and high-performing environments. - Formulate detailed network, storage, and compute design specifications to support dynamic cloud operations. - Manage cloud services including Identity and Access Management, Security Groups, and OCI-native services. - Utilize infrastructure-as-code tools (Terraform, Ansible), scripting (PowerShell), and CI/CD pipelines (CloudBees Jenkins) to automate and orchestrate cloud environments. - Develop scripts, templates, and automation for provisioning and configuring cloud resources. - Collaborate with internal and external teams to translate technical objectives into actionable requirements. - Review operational requirements with project teams and client stakeholders to support deployment and ongoing operations. - Develop and maintain documentation for cloud infrastructure, network design, best practices, and operational procedures. - Serve as a liaison to clients, participating in meetings to ensure technical needs are met. - Support cost management, performance optimization, disaster recovery planning, and cloud security initiatives. - Assist in identifying and planning new cloud services, features, and technical capabilities. Qualifications - Bachelor’s Degree or equivalent relevant experience. - CSP Associate-level cloud certification in AWS, Azure, OCI, or Google Cloud (Professional-level certification preferred). - 8–15 years of IT experience, including: - 3–4 years of cloud engineering experience on one or more major platforms. - 4+ years supporting or debugging Windows or Linux operating systems in an engineering or administrative role. Requirements - Advanced knowledge of Identity and Access Management (IAM) and shared security responsibilities. - Strong understanding of cloud-based backup and storage concepts. - Hands-on experience supporting enterprise server, backup, and storage solutions in the cloud. - Strong analytical and problem-solving skills. - Advanced troubleshooting skills across storage, backups, server OS, and networks. - Proficiency in cloud command-line interfaces and advanced scripting. - Excellent documentation, communication, collaboration, and priority management skills. - Knowledge of information lifecycle management best practices. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.

• Design, implement, and manage cloud infrastructure on AWS to support AI, data, and application workloads • Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, CloudFormation, or similar • Build and manage CI/CD pipelines to support automated build, test, and deployment of applications and data services • Manage containerized environments using Docker and container orchestration platforms • Implement monitoring, logging, and alerting frameworks to ensure high availability and reliability of systems • Optimize infrastructure performance, scalability, and cost across cloud environments • Implement and maintain security best practices, including IAM policies, network security, and secrets management • Exposure to AI initiatives and Experience supporting infrastructure needs for AI workflows. • Collaborate with data engineers to support deployment and scaling of AI and data platforms • Support platform reliability through automation, system monitoring, and incident response processes • Maintain documentation for infrastructure architecture, deployment processes, and operational procedures

Role Description Seeking skilled professionals to join our Azure VMware Solution (AVS) operations support team. In this role, you will be responsible for providing comprehensive 24/7 technical support for Microsoft's cloud-based VMware infrastructure. The ideal candidate will excel in a fast-paced environment, delivering critical support services across time zones to ensure maximum platform availability and performance. This position requires strong diagnostic skills, effective communication with customers during critical incidents, and the ability to drive swift resolution of service-impacting events. - Troubleshoot complex issues related to VMware vSphere infrastructure, NSX-T networking, vSAN storage, and ExpressRoute connectivity within the AVS environment. - Participate in on-call rotations, collaborate with cross-functional engineering teams, and continuously improve operational efficiency through automation and process refinement. - Respond to incident tickets in an operational environment to meet SLA objectives, typically responding to the more complex incidents. - Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools. - Review system logs to identify and mitigate system issues. - Leverage knowledge base to help troubleshoot, identify, and resolve systems issues. - Update knowledge base troubleshooting guides and lessons learned as required. - Document incident fixes and make recommendations to the engineering team for system improvements for consideration in future releases. - Document system issues resulting in system outages and coordinate change through the change management process. - Support collaboration across operations, development teams, and external partners. - Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues. - Monitor solution performance according to client specifications and SLAs. Serve as an escalation point on more complex issues. Qualifications - BS in Computer Science or other technical discipline is preferred. - 5+ years of experience diagnosing/debugging faults in complex online services. Requirements - Hold active DoD Secret security clearance and CJIS adjudication to maintain USME access. - Ability to identify and script automatable problems, perform work with efficiency in mind. - Experience with PowerShell, SQL, and Python scripting. - Experience with VMware vSphere infrastructure management, including vCenter Server, ESXi host troubleshooting, and NSX-T networking components within Azure VMware Solution. - Proficiency in diagnosing and resolving Azure VMware Solution connectivity issues, including ExpressRoute circuits, HCX migration tools, and vSAN storage performance optimization. - Able to diagnose and mitigate faults. - Able to identify and drive recovery levers with feature teams. - Able to communicate effectively through written and oral English. - Able to interact with external customers and partners on behalf of Microsoft. - Ability to perform work under continuous deadline pressure. - Ability to support various rotating shifts. - Ability to execute work with precision in time-sensitive outage scenarios. - Effectively communicate status changes to impact. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.