Title: Client Experience Manager Location: Remote Full Time MARKET MY MARKET LLC Experienced Job Description: Client Experience Manager About Market My Market Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. Our target markets include single event legal, specialty medical, and dental clients located across the country who are looking to grow their presence in their local markets. Our Growth Story: In just 4 years, Market My Market has experienced remarkable growth, expanding from 40 clients to nearly 200 clients. This rapid expansion reflects our commitment to excellence and the trust our clients place in our services. About the Role As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 20-40 digital marketing clients, focusing on delivering exceptional account management and fostering long-term client relationships. You'll be responsible for account strategy, maximizing client opportunities through upselling and cross-selling, communicating value, and delivering insights related to business development and operations. You'll collaborate closely with Client Success Managers (CSMs), who provide operational and administrative support, and report to the Director of Client Experience. Career Growth Opportunities Join our thriving Client Experience team, which has grown from just 2 team members to 10 in the past 4 years. As we continue our expansion, we're creating clear advancement paths for motivated professionals. We believe in promoting from within and providing our team members with the resources and mentorship needed to grow their careers alongside our company. Key Responsibilities - Account Strategy: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives - Upsells and Renewals: Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration - Client Relationship Management: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships - Client Event Representation: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market - Portfolio Management: Oversee a portfolio of 20-40 clients, ensuring all deliverables are met and proactively addressing client concerns - Collaboration with CSMs: Work closely with CSMs to coordinate the execution of marketing activities, including content delivery, reporting, and project management - Performance Monitoring: Track and report on client performance metrics, ensuring campaigns deliver measurable results - Problem Solving: Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention - Strategic Consultation: Provide insights and recommendations based on client needs, market trends, and campaign performance - Client Experience: Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship Requirements - 3+ years of client-facing experience in an agency setting with a focus on SEO, local SEO, and/or digital marketing - Proven track record of managing client relationships and driving client retention - Experience with organic SEO strategy development and execution - Strong understanding of Google Business Profile optimization and local search marketing - Experience analyzing SEO performance data and communicating insights to clients - Excellent verbal and written communication skills - Ability to build trust and rapport with clients quickly - Problem-solving skills and ability to navigate challenging client conversations - Strong organizational skills to manage multiple accounts simultaneously - Experience in the legal, medical, or dental industries is a plus - Spanish language proficiency strongly preferred - Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software Team Achievements Our Client Experience team has been instrumental in: - Maintaining a 90%+ client retention rate during our rapid growth phase - Successfully transitioning clients to expanded service packages, increasing average client value by 25% - Developing sophisticated onboarding processes that reduce time-to-value for new clients - Creating client success frameworks that have directly contributed to our expansion from 40 to nearly 200 clients Compensation & Benefits - $65,000 - $75,000 per year, salary based on experience - PTO: 2.25 weeks per year - Health insurance benefits - 401(k) plan (after 1 year of employment) - Remote work opportunity All emails will come from a @marketmymarket.com or @applytojob.com domain only. All other emails are fraudulent. We will never interview candidates via Microsoft Teams. Our Core Values - Do What You Say - Be Honest and Transparent - Proactive, Not Reactive - Be Thought-Leading - Instill Trust Through Consistent Accountability - Always Do Better, Always Be Better - Do the Right Thing for Clients and MMM Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Role Description We’re looking for an Email Channel Manager to take ownership of our email campaigns. Working with the Social Media Manager, Analytics Manager, and our Creative and Marketing Team, you’ll help plan and design email extensions to campaigns, audience and list segmentation, testing methodology, build and manage nurture customer retention and acquisition sequences, follow-ups, and monthly emails in ActiveCampaign, working with provided copy and designs. You’ll be invited to contribute your thoughts on content and execution strategy. Your focus will be on execution, automation, and improving performance. Key Responsibilities - Build, launch, and manage customer email acquisition, nurture/retention and win-back sequences, campaign extensions and follow-ups, and monthly email campaigns. - Design and implement automated workflows within ActiveCampaign. - Manage and optimise ActiveCampaign CRM (Deals module), including pipeline setup and maintenance. - Collaborate with internal stakeholders on campaign strategy, testing and optimisation, segmentation, and targeting. - Monitor and report on campaign performance (open rates, CTR, conversions, deliverability) and continuously optimise for results. - Ensure email deliverability best practices and compliance standards are met. - Maintain clean, organised, and segmented contact lists. Qualifications - Proven experience managing email marketing campaigns end-to-end. - Strong hands-on experience with ActiveCampaign (automation, CRM/Deals, segmentation). - Experience building and optimising email nurture flows and lifecycle campaigns. - Analytical mindset with the ability to interpret campaign performance data. - Strong attention to detail and ability to execute with minimal supervision. - Excellent communication and collaboration skills. Nice to Have - Experience working with health, SaaS, or startup environments. - Familiarity with email deliverability and compliance (e.g., CAN-SPAM, GDPR). - Basic understanding of customer journey mapping and lifecycle marketing. What Success Looks Like - Fully functional and optimized email nurture systems. - Improved engagement and conversion rates across campaigns. - Well-structured and efficient CRM pipeline within ActiveCampaign. Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work. - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).

• Define strategy, priorities, and our security operating model aligned to business goals – reporting to the VP Engineering and supported in your development by our world-class CISO Board advisor. • Build foundations, addressing primary risks, and ensuring the bar you set is consistently upheld by the wider technology organisation. • Own the ISO 27001 certification from scoping to audit pass. • Implement external pen test & remediation, closing every finding or formally risk-accepting it. • Manage MSSP/SOC live and producing alerts we act on, with SLAs measured monthly. • Align engineering development processes with security, embedding secure-by-design principles. • Ensure regulatory compliance by designing, implementing, and maintaining security policies, standards, and procedures. • Define, assess, and upgrade the law of least privilege across users & devices. • Develop a strong culture & training practice including phishing simulations and secure-coding standards. • Evaluate and implement security tools and technologies, optimizing for a lean, scalable security stack.

Role Description This is a unique opportunity for a high growth individual to become the first dedicated security professional at a high-growth, regulated bank whose market leadership position lies in its technology. - Define strategy, priorities, and our security operating model aligned to business goals – reporting to the VP Engineering and supported in your development by our world-class CISO Board advisor. - Build foundations, address primary risks, and ensure the bar you set is consistently upheld by the wider technology organisation. - Own the ISO 27001 certification from scoping to audit pass. - Implement external pen test & remediation; ensure every finding is closed or formally risk-accepted. - Ensure MSSP/SOC is live and producing alerts we act on; measure SLAs monthly and drill the escalation path at least twice. - Align engineering development processes with security; embed secure-by-design principles into technology and product development. - Design, implement, and maintain security policies, standards, and procedures aligned to global standards and local regulations. - Define, assess, and upgrade the law of least privilege across users & devices; ensure no unmanaged device touches production. - Maintain a risk register used monthly by the exec team and Board, tied to mitigation owners and dates. - Develop a strong culture & training practice, including phishing simulation and secure-coding standards. - Evaluate and implement security tools and technologies, optimising for a lean, scalable security stack. Qualifications - Built a security function before, hands-on, at a regulated fintech, payments business, or bank. - Led a Sev-1 incident from page to post-mortem. - Taken an organisation through ISO 27001 as the responsible owner. - Established an MSSP, chosen the vendor, defined use cases, and tuned alerts. - Written IAM policy that survived contact with real engineers, preferably Azure-native. - Hands-on enough to read Terraform, open a PR, and debug events. - Certifications such as CISSP, CISM, CRISC, or ISO 27001 Lead Implementer/Auditor are useful signals. Requirements - Not a CISO inheriting a team; you'll build it, with one or two hires in Year 1. - Not a paper-driven compliance role; expected to be in the codebase and on-call rotation when it matters. - Not for someone who needs a clean SOC 2 starting point; the company is moving fast. - No fixed budget for this role; offers adjusted based on experience and market rate. Benefits - Equity ownership in a 150%+ growing, profitable NeoBank. - Flexibility around working hours and location; remote work options available. - Macbooks, private health insurance, training budgets, and more! - Periodic travel to HQ in Southeast Asia.