• Responsible for increasing Humanscale’s market share through developing, implementing and monitoring strategies and action steps to achieve global account penetration. • Develop and execute unified collaborative account marketing plans with management to maximize account penetration. • Develop analysis of industry and accounts to target, setting priorities directing sales organization activities. • Maintain target account profile information by location of assigned accounts and major prospects. • Coordinate support of major accounts and monitor all activities within those assigned accounts. • Serve as a liaison between the factory and the customer/dealer on shipment and quality matters.

• Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence • Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently • Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements • Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies • Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events • Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth • Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations

About Teya Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers. Your Mission: As an Account Management Specialist, your mission is to be the ultimate growth partner for our merchants in Croatia. You’ll nurture long-term relationships, ensure our partners squeeze every drop of value from Teya, and turn every challenge into a win. You are the face of Teya—dedicated to keeping our merchants happy, loyal, and thriving. What You’ll Be Doing: - Champion Merchant Success Build deep, trusting relationships as a trusted advisor. You’ll regularly engage with your portfolio to understand their business goals, challenges, and needs. - Drive Growth & Education Proactively educate clients on new Teya products and features. You’ll identify cross-sell and upsell opportunities to increase account value and help their business thrive. - Prevent & Manage Churn Monitor account health to catch early warning signals. You'll take timely action to retain clients and proactively reach out to churned accounts to win them back with tailored solutions. - Solve & Coordinate Act as the bridge between merchants and internal teams. Whether it's a technical tweak or a complex inquiry, you ensure a frictionless experience. - Be the Market Voice Gather structured feedback from active and former clients to help our Product teams shape the future of Teya in Croatia. Your Story - Experience: Background in Account Management, Sales or Customer Success. - Growth Mindset: You enjoy identifying opportunities to expand a client's use of our products. - Relationship Driven: You’re a natural communicator who builds trust and long-term loyalty effortlessly. - Proactive Spirit: You don't wait for problems to find you; you monitor the "health" of your portfolio and act first. - Tech-Savvy: Comfortable with CRMs and digital tools in a fast-paced environment. - Bilingual: Fluent in Croatian and confident in English. The perks 😊 - Permanent contract with 6-month probation period - Work in a friendly, comfortable, and relaxed environment - Enjoy flexible working hours that align with team needs - Receive up to 26 days of vacation - 3 fully paid days for unexpected health issues - Monthly food allowance, plus additional benefits - Referral bonuses for recommending new team members to join the company - High-quality hardware is provided for work, ensuring a smooth working experience - Structured onboarding program for all new employees Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Role Description This RCM/RPIE Technician position will be part of a traveling team that provides RCM start-up, inventory/database review and implementation, and other specialized tasks across all company jobsites which covers the entire globe. - Assist in standing up the RCM programs for various field business units. Tasks may include: - Verification of RCM-Eligible Equipment - Complete Equipment Criticality - Setup Condition Based Maintenance (CBM) procedures for RCM-Eligible Equipment - Develop and submit RCM Implementation Plan to the program manager - Coordinate RCM Data Collection with on-site staff - Provide RCM training to ensure qualified/certified personnel are in place to administer RCM - Assist with overseeing the schedules and project timelines for RCM start-ups - Provide RCM baseline data report - Maintain drawings, building files, and maintenance records during the RCM Start-up - Conduct Infrared inspections for electrical systems, roofing systems, and building envelope for non-full RCM sites - Assist in the OMPR and/or RPIE validation on an as-needed basis - Assist in site assessments and provide all collected data to the Travel Team Lead - Assist with fire alarm/suppression inspections and testing as needed - Observe and follow all safety rules and procedures, including wearing the required personal safety equipment Qualifications - Proficient in Microsoft Office Suite - Strong interpersonal skills - Must possess a valid driver’s license, insurable driving record - Willing and able to travel to various business sites - Ability to read, write, and speak English - Must possess or be able to obtain a NACI (National Agency Check with Inquiries) - Will also have or gain proficiency in required RCM software - Must be willing to travel up to 75% - Medical Gas Maintenance/inspection Certifications (Preferred) - Level 2 in one or more condition monitoring technologies (Preferred) Requirements - High school diploma or general education degree (GED) - Three (3) years related experience in healthcare facilities (Preferred) - Shall possess knowledge of maintenance fundamentals - Shall have detailed knowledge of predictive and preventative maintenance tools Physical Requirements While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Must be able to travel to job locations by automobile and/or commercial airline. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.