• Partner with our product and engineering teams to manage documentation projects and create public user documentation for observability and automation products used by developers. • Gather technical details for public documentation by reviewing internal product materials and hands-on testing of products. • Create developer-facing documentation and guides for Datadog SDKs, APIs, and developer tools to enable the developer community to onboard and succeed with our products. • Collaborate with the documentation team to help maintain documentation standards and contribute to ongoing process improvements. • Participate in a business-hours interrupt-handling rotation to respond to documentation questions, requests, and issues as they come up. • Review and provide editorial feedback on documentation written by others to help maintain quality and consistency.

• Manage, participate in, and lead the work of a team of technical writers. • Support the design, development, preparation, and maintenance of technical content including processes, workflows, standards, operating models, user manuals, tutorials, policies, business schedules, technical documentation, etc. • Lead, develop, and grow a team of high-performing technical writers. • Being a key decision maker on documentation templates, documentation management, standardization, organization, security processes, and archiving to ensure compliance with corporate quality standards. • Ensuring documentation work is tracked to meet milestone dates and internal or external deliverables. • Evaluating business cases for external documentation and developing a strategy and a team to support as applicable. • Ensure creation of and adherence to standardization and documentation quality standards (including consistency, branding, adherence to a style guide, etc.) by all technical writers on the team. This may require review and editing or staffing team with an editor. • Define and own execution of technical writing mechanisms, including intake, prioritization, execution, and reporting processes.

• Lead complex documentation projects and create high-quality user guides and related publications for RUO and IVD/CE-IVD instruments, assays, reagents, and software systems • Work closely with scientists, engineers, quality, regulatory, and product teams to translate complex sequencing technologies and clinical studies into high-quality documentation for internal and external stakeholders • Collect, analyze, and synthesize information from a wide variety of technical and scientific sources and translate it into clear, concise, and user-focused documentation • Author, edit, and maintain documentation supporting clinical sequencing products and workflows, including user guides, technical manuals, SOPs, and internal process documentation • Serve as a strong advocate for clarity, consistency, and usability of technical content in cross-functional program team meetings • Lead documentation-related decision-making for product commercialization, including coordination with legal, regulatory, quality, graphics, style standards, translations, and document control functions • Collaborate with subject matter experts across R&D, bioinformatics, software, quality, regulatory affairs, manufacturing, and product management to ensure technical accuracy and compliance • Manage multiple documentation projects or workstreams, including schedules, priorities, dependencies, and deliverables • Ensure documentation aligns with applicable regulatory and quality requirements and supports audits, submissions and inspections • Train, mentor, and coach other writers within the Technical Communications team; contribute to documentation standards, templates and best practices • Stay current with life sciences industry standards, regulatory expectations, and competitor documentation practices to continuously improve content quality and effectiveness

• Write high-quality content, including blog posts, documentation, and tutorials • Facilitate changelog creation and help the team follow the same voice/tone • Develop demos to showcase the power of React Email and Resend • Increase brand awareness by keeping our social media channels active • Plan writing projects that include customer stories and SEO/GEO optimization • Be customer zero and provide feedback on new things before they are released