• Realizar documentação do projeto, alinhamentos e entregas realizadas • Ministrar treinamentos aos clientes • Conduzir todo o processo de onboarding de clientes, buscando celeridade e qualidade nas entregas • Mapear necessidades dos clientes e avaliar possibilidades de resolução

Role Description The Systems Engineer L1 is a high-profile position responsible for providing remote services to NetGain Technologies' managed service clients. This role requires excellent coordination and communication skills to ensure clear and consistent interactions with both internal personnel and clients. The Systems Engineer L1 will handle various technology issues remotely and escalate tickets when necessary. - Provide remote support for technology issues to managed services clients. - Ensure timely response to service requests, meeting or exceeding targeted quality levels or Service Level Agreements (SLAs). - Document all time and work in service tickets with detail and in real-time. - Maintain consistent communication with clients regarding pending service requests. - Follow all safety and security procedures at NetGain Technologies and customer locations. - Return all inter-company business calls or emails within one business day and check email at least three times daily. - Ensure delegated tasks and duties are carried out properly and timely. - Participate in mandatory meetings and huddles. - Maintain certifications and stay updated on new technologies to better serve customers. - Work unsupervised in a remote location when necessary. Qualifications - Required: High School diploma or equivalent. - Preferred: Associate's degree or higher in Information Technology or a business-related field. - Certifications: CompTIA Network+, MS-900. - Required: Minimum of one year of experience supporting computers and network technologies. - Preferred: 2-3 years of experience with strong documentation and written communication skills. - Proficiency in troubleshooting workstation and printer problems. - Ability to install and configure standard business applications. - Understanding of home and business networks. - Familiarity with word processing, spreadsheets, Internet software, anti-virus, and email applications. - Strong communication, problem-solving, and organizational abilities. Requirements - Ability to sit and walk within office areas. - Ability to lift 25 lbs and unbox/install equipment. - Must have systems online, logged in, and ready by the start of the shift. - Coordination of breaks with the team or manager. - Fluency in English (read, write, and speak). - Mathematical abilities for scheduling and basic accounting functions. - Reasoning ability to resolve logistic or process control problems. - Primarily indoor office environment with occasional visits to clients, suppliers, and professional conferences. - Travel by ground and air may be required. - This is a results-oriented position and may be considered stressful. Essential Functions - Prioritize client needs and support the company's business goals. - Provide ongoing support and expertise to customers and co-workers. - Maintain certifications and learn new technologies. - Communicate effectively to ensure all issues and requests are completed. - Work unsupervised in remote locations when necessary.

• Lead and mentor Level I & II engineers. • Design, configure, and troubleshoot Proxmox, Ceph, and SAN solutions. • Oversee firewalls (SonicWALL, Fortinet, Cisco Meraki, Ubiquiti) and network switches. • Manage cloud services, including Microsoft 365 and Azure. • Automate tasks using Python and PowerShell scripting. • Ensure robust backup strategies, Ceph cluster management, and data recovery processes. • Address escalated tickets and maintain SLA adherence. • Support client onboarding and IT audits. • Conduct periodic reviews to align IT strategies with client goals.

Role Description The Enterprise Automation & AI Engineer will build automation, workflows, and AI-driven solutions across the business. This role will leverage platforms such as ServiceNow, Microsoft 365 (Power Platform, SharePoint, Teams), and emerging AI tools (ChatGPT, Copilot) to simplify processes, reduce manual effort, and improve how our teams operate. This position is part of the Enterprise Platforms Team and works closely with business stakeholders and a Business Systems Analyst to translate needs into scalable, platform-based solutions. The ideal candidate is a builder who thrives in a fast-moving environment and enjoys solving real business problems with modern tools. This role will play a key part in advancing the organization’s use of automation and AI to drive efficiency, improve decision-making, and enable scalable business operations. Responsibilities - Design and implement workflows and automations using platforms such as ServiceNow and Microsoft Power Platform (Power Automate, Power Apps) - Build scalable, reusable solutions that replace manual or inefficient processes - Partner with business stakeholders and the Business Systems Analyst to understand needs and translate them into technical solutions - Evaluate and determine the appropriate platform for each use case (ServiceNow, Microsoft 365, AI tools or Other) - Identify and implement opportunities to leverage AI and automation to eliminate manual work and improve business outcomes - Design solutions that are scalable, maintainable, and reusable across departments rather than one-off implementations - Develop and support AI-driven solutions using tools such as ChatGPT and Microsoft Copilot - Integrate systems using APIs, connectors, and data flows to enable end-to-end automation - Contribute to platform governance, including standards for data, workflows, and solution design - Support and guide third-party vendors delivering platform solutions, particularly within ServiceNow - Document solutions and contribute to internal knowledge sharing - Continuously identify opportunities to improve processes, increase automation, and enhance productivity across the organization - Take ownership of solution design and ensure appropriate platform selection and implementation approach Success in the role (first six months) - Deliver multiple automation and workflow solutions that reduce manual effort and improve efficiency - Successfully partner with the Business Systems Analyst to translate business needs into working solutions - Implement at least one AI-driven solution that demonstrates clear business value - Contribute to a repeatable approach for intake, prioritization, and delivery of platform solutions - Establish credibility with business stakeholders as a go-to resource for automation and process improvement Qualifications - Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field - Equivalent practical experience will also be considered - 3–6+ years of experience building solutions using platforms such as Microsoft Power Platform, ServiceNow, or similar workflow/automation tools - Hands-on experience developing workflows, automations, or low-code applications - Strong understanding of business process design and process improvement - Experience working across multiple platforms and selecting the right tool for the job - Familiarity with integration methods such as APIs, connectors, and data flows - Experience collaborating with both technical teams and business stakeholders - Hands-on experience building or configuring AI-driven solutions such as custom GPTs, Copilot agents, or similar tools to automate workflows or support business processes - Ability to balance speed of delivery with scalability and maintainability Travel Expectations - 10% Benefits - Weekly Pay - 401K with company match - Employee Referral Bonus Program - Employee Assistance Program - Eligible employees offered Medical, Prescription, Dental, and Vision Plans Company Description American Food & Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States. As a family-owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and employ more than 2,000 employees. American Food & Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence. We are a company of culinary enthusiasts. Our award-winning chefs are always exploring innovative, creative, and on-trend dining and refreshment solutions. As part of our combined services, we provide café dining, mobile ordering, catering, events, grab-and-go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification. We are committed to enhancing the guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization.