Role Description As the Enterprise Presales Technical Lead, you will serve as both a strategic advisor and a hands-on presales solution lead, actively driving go-to-market engagements with large enterprise customers. This role is primarily focused on the Microsoft cloud stack, with emphasis on Microsoft 365 and Azure, including identity, collaboration, security, compliance, endpoint, and AI capabilities. You’ll participate directly in sales discovery calls, qualify opportunities, and translate complex client requirements into actionable solution designs that advance deals through the pipeline. Your expertise will bridge the gap between sales and client needs, ensuring technical alignment and business value at every stage. You will architect and present scalable Microsoft cloud solutions, articulate the unique value of F12’s offerings, and collaborate across teams to deliver successful outcomes for clients and the business. This role demands deep technical knowledge, exceptional communication, and the ability to influence senior stakeholders in high-stakes, client-facing environments. Responsibilities - Actively lead sales discovery calls with prospective enterprise clients, uncovering technical requirements, business objectives, and pain points to ensure F12’s solutions are precisely aligned and differentiated. - Collaborate with the sales team to rigorously assess technical fit, solution feasibility, and client readiness, enabling accurate forecasting, prioritization, and rapid pipeline progression. - Serve as the technical bridge during early-stage engagements, translating complex client needs into actionable Microsoft cloud solution designs and providing real-time guidance to accelerate deal advancement. - Architect and deliver sophisticated, scalable solutions tailored to the unique challenges of enterprise clients, with a primary focus on the Microsoft cloud stack and related capabilities across identity, collaboration, security, compliance, endpoint, and AI. - Develop comprehensive, enterprise-grade documentation for each opportunity, ensuring seamless handoff to project operations to enable effective execution (including Microsoft architecture decisions, assumptions, dependencies, licensing considerations, and operational support requirements). - Partner with product development, operations, and executive stakeholders to validate solution feasibility, scalability, and strategic alignment with F12’s enterprise capabilities. - Co-create and execute high-impact sales strategies, relentlessly pursuing ambitious targets for enterprise account acquisition, expansion, and long-term partnership. - Lead technical enablement initiatives, delivering expert training and ongoing support to empower the sales organization for enterprise success. - Spearhead responses to complex RFPs, RFIs, and RFQs, crafting proposals that are competitive, compelling, and tailored to enterprise requirements. - Serve as the trusted SME for enterprise technology, maintaining deep, current knowledge of F12’s Microsoft cloud offerings and roadmap, to inform strategy and client engagements. Qualifications - Hold a bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degrees or certifications preferred. - Microsoft certifications (e.g., Azure, Microsoft 365, Security/Identity, or related) are strongly weighted. - Bring 7+ years in enterprise presales, solutions architecture, or technical consulting within large, complex technology environments. - Demonstrate deep hands-on expertise in Microsoft cloud architecture and operations across Microsoft 365 and Azure, including identity (Microsoft Entra), security (Microsoft Defender), compliance/data protection (Microsoft Purview), AI (Copilot), and endpoint management (Microsoft Intune), and defend designs live in executive-level sessions. - Excel in client-facing discovery, qualification, and proposal shaping—communicate technical and business value clearly, negotiate trade-offs, and advance deals with senior stakeholders. - Show a record of anticipating enterprise needs and converting insight into differentiated solutions that move opportunities from discovery to close. - Manage multiple high-stakes pursuits simultaneously, maintaining velocity, accuracy, and crisp documentation from discovery through handoff. - Apply creative, structured problem solving grounded in current standards, best practices, and regulatory frameworks for enterprise IT and managed services. Benefits - Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications. - Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program. - Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events. Equal Opportunity Commitment F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a diverse workforce in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and does not discriminate based on any grounds and elements protected by law. For those requiring assistance with disabilities, information relating to accommodation and accommodation measures will be addressed confidentially. Please notify us in advance if any accommodation needs are required.

Role Description This role focuses on activities related to revenue cycle operations including, but not limited to billing, collections, cost estimates, and payment processing. In addition, this role focuses on performing the following Patient Access duties: - Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients. - Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves. - Schedules services for patients and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures. - Most of the time is spent in the delivery of support services or activities, typically under supervision. - An entry-level role that typically requires little to no prior knowledge or experience. Qualifications - High school diploma or equivalent. - Two (2) years of related experience in a hospital, physician office, or financial services. - Associate’s degree (Preferred). - Five (5) years of related experience in a hospital, physician office, or financial services (Preferred). Requirements - Contacts insurance companies and workers compensation carriers to obtain verification of insurance, eligibility, and level of benefits. - Contacts patients for updates of financial and demographic information. - Obtains financial data from various sources including both in-state and out-of-state payers. - Arranges for coordination of benefits when more than one insurance carrier is involved. - Seeks administrative approval of admission (precertification) for surgeries, admissions, procedures, imaging, outpatient specialty referrals, home health, hospice, and all other in-scope services. - Identifies procedures & services that are not covered by individual insurance policies. - Communicates all identified financial risk concerns to the ordering department and Patient Access leadership. - Collaborates with Financial Coordination and Pre-Registration colleagues regarding patients with identified financial risk concerns. - Obtains all applicable clinical documentation when required by insurance payers for elective services. - Closely follows case statuses and communicates/document in the hospital system. - Immediately identifies denied claims and works closely with department leaders toward their appeal and peer-to-peer workflow. - Monitors productivity and quality of workflow directly. - Acts as a resource to other departments regarding precertification policies and resolution of accounts. - Maintains collaborative, team relationships with peers and colleagues. - Works closely with Case Management and Admitting colleagues to confirm level of care changes. - Learns and adapts to new workflow changes and updates. - Assists in the training and shadowing of new team members. Benefits - Comprehensive Total Rewards package that supports health, financial security, and career growth. - Fair, competitive pay that attracts, retains, and motivates highly talented individuals. - Base pay range: $20.12 - $25.15. Physical Requirements - Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs. - A valid driver’s license is required for local travel to remote hospital sites. - Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects. - Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment. - Requires ability to see computer screen, monitoring equipment, and reports. Skills & Abilities - Knowledge of medical terminology. - Knowledge of ICD-10 and CPT coding. - Thorough working knowledge of insurance, payer precertification requirements for in-network, out-of-network, Medicare, and Medicaid. - Knowledge and willingness to learn computer systems (Microsoft Word/Excel). - Strong verbal and written communication skills with a patient service focus. - Excellent organizational skills, ability to prioritize work assignments, and attention to detail. - Ability to respond effectively to changing priorities and work processes. - Ability to work independently and participate in teams. - Strong customer service skills including excellent interpersonal and telephone skills. - High degree of tact due to frequent interaction with patients, physicians, and insurance companies. - Knowledge and understanding of health care delivery systems with emphasis on the referral management process for managed care providers.

• Develop and maintain deep expertise in the JLL/BE product suite, platform and future roadmap • Analyze a prospect's existing technology ecosystem and business workflows, positioning the optimal solution • Articulate and demonstrate the unique value proposition of our SaaS solutions to diverse audiences, from technical staff to C-level executives • Design, build, and deliver compelling standard and customized product demonstrations that address specific prospect pain points and business objectives • Partner with Account Executives throughout the sales cycle, leading technical discovery, solution validation, and providing product expertise to support sales efforts • Act as a liaison between the field and Product Management by capturing customer feedback, qualifying enhancement requests, and identifying product gaps to influence the roadmap • Participate in relevant agile product development meetings to stay aligned with engineering and product teams

• Partner with AEs across the sales cycle; lead the technical conversation from first call to close • Run discovery sessions with operational and technical stakeholders • Map customer workflows on the Duvo platform • Size the value; build defensible business cases • Design pilot scope; demo Duvo against real customer scenarios • Build POCs and prototypes when needed • Own technical responses to RFPs and security questionnaires • Push back on bad scope • Hand over to FDEs cleanly • Feed signal from the field back to Product, Marketing, and Sales