Senior Cloud Operations Engineer, Infrastructure Job Category: Engineering & Cloud Location: US - DC - Remote | US - Massachusetts - Remote | US - Virginia - Dulles | US - Virginia - Remote Meet Our Team: Due to the nature of work with FedRamp, US Citizenship is required. **This is a 2nd shift opportunity (3pm-12am ET)** As a member of the Service Reliability Team (SRT), you will play a critical role in ensuring the reliability, availability, performance, and security of Pega’s cloud infrastructure platforms. We operate a global, follow‑the‑sun 24x7 model with teams across Krakow, Bangalore, Sydney, and the U.S. East Coast. SRT values diversity, collaboration, intellectual curiosity, and a strong ownership mindset. We foster an environment that emphasizes mentorship, continuous learning, and operational excellence at scale. Picture Yourself at Pega: In this role, you will work hands‑on with cloud infrastructure and platform services that underpin Pega’s SaaS offerings. You will take ownership of the systems you operate—digging deep to identify root causes, strengthening resiliency, and preventing recurrence through automation and operational rigor. You’ll collaborate closely with Engineering, Cloud Engineering, Security, and Customer Support to deliver best‑in‑class infrastructure reliability for mission‑critical customer environments. What You'll Do at Pega: - Monitor, respond to, and resolve infrastructure alerts, incidents, service requests, and changes within SLA - Own and drive customer-impacting escalations with a focus on stability and service restoration - Provision, operate, and upgrade cloud infrastructure components across compute, storage, and platform services - Troubleshoot complex infrastructure and platform issues, perform root cause analysis, and contribute to long‑term fixes - Create, maintain, and continuously improve runbooks, SOPs, and operational standards - Partner with Engineering on pre‑release validation and operational readiness of new platform capabilitiesIdentify opportunities to automate manual or repetitive operational tasks and reduce operational toil - Participate in infrastructure‑focused projects and adapt to evolving business and platform requirementsParticipate in an after‑hours on‑call rotation, including weekend coverageSupport FedRAMP‑compliant environments (U.S. citizenship and residency required) Who You Are: An experienced cloud operations or infrastructure engineer with a strong platform and systems mindsetSelf‑directed, analytical, and driven by continuous improvement and operational excellenceComfortable collaborating with cross‑functional, globally distributed teamsAble to learn and adopt new tools, technologies, and operational patterns quicklyEffective in fast‑paced, enterprise‑scale environmentsCustomer‑focused, with empathy and accountability for production systems What You've Accomplished: - 3+ years supporting enterprise cloud infrastructure or cloud operations for SaaS platforms - 2+ years of hands‑on experience operating AWS infrastructure services (experience with GCP a plus) - 2+ years of Linux systems administration experienceWorking knowledge of AWS services, including but not limited to: - EC2, EBS, S3 - ELB / Load Balancing - VPC, Transit Gateway, Route 53 Experience supporting highly available, fault‑tolerant cloud environmentsFamiliarity with infrastructure automation and scripting (Bash, Shell, Python, or similar)Exposure to networking concepts (DNS, load balancing, firewalls) as part of broader infrastructure operationsAWS or GCP certification preferredCCNA/CCNP a plus, but not required Pega Offers You: - Industry‑leading, analyst‑recognized technology platforms - Continuous learning, certification, and career development opportunitiesAn inclusive, flexible, and globally collaborative work environment - Competitive compensation including base pay, incentive plan, and equity participation #LI-KH2 Additional Information Base salary range for this role is 102,400 - 153,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage. Job ID: 23584

• Define and maintain the enterprise architecture strategy, standards, and roadmaps for business intelligence, software engineering, DevOps, cloud platforms, and AI capabilities aligned to business goals. • Lead the design of scalable, secure, and resilient application architectures across on-premises, hybrid, and cloud environments. • Establish engineering best practices for modern software delivery, including microservices, APIs, event-driven architecture, and platform engineering. • Create governance frameworks and architectural guardrails to ensure compliance, cybersecurity, scalability, cost optimization, and technical consistency. • Architect enterprise AI & business intelligence solutions including machine learning, generative AI, copilots, intelligent automation, and data-driven decision support systems. • Define AI integration patterns for business applications, APIs, data platforms, and workflow automation tools. • Ensure responsible AI practices including model governance, privacy, security, explainability, and risk management as pertains to enterprise architecture strategy. • Collaborate with data engineering and analytics teams to establish architectures supporting data pipelines, model training, inference, and MLOps processes. • Lead modernization efforts for legacy applications through re-platforming, refactoring, containerization, and cloud migration strategies. • Provide technical leadership, mentoring, and architectural guidance to business stakeholders, engineers, architects, and delivery teams. • Develop reference architectures, technical standards, and reusable patterns that accelerate delivery across the enterprise. • Facilitate architecture reviews, solution assessments, and technology selection processes for major initiatives. • Monitor industry trends and benchmark enterprise capabilities in software engineering, DevOps maturity, cloud adoption, and AI innovation. • Influence executive stakeholders by translating complex technical concepts into business value, investment priorities, and transformation roadmaps. • Support vendor evaluations, contract reviews, and strategic partnerships for enterprise technology platforms and AI solutions. • Other duties as assigned.

Role Description We are seeking an experienced and versatile Senior Cloud and Infrastructure Engineer to join our Platform and Infrastructure Operations Team. This pivotal role provides direct technical advisory support to our Procurement Integrated Enterprise Environment (PIEE) Program Management Office (PMO) and the Enterprise Sourcing Medical Contingency (ESMC) Portfolio. The ideal candidate will drive technology evaluation, implement advanced systems, and lead strategic technology initiatives. This role requires a strong, hands-on background in multi-cloud environments (especially AWS GovCloud), a passion for automation, and proven experience managing complex enterprise projects from concept to completion. - Strategic Advisory & Technical Leadership: - Provide critical technical recommendations to resolve complex issues and guide strategic technology decisions for the PMO and ESMC. - Conduct comprehensive analyses of alternatives (AoA) for data analytics, visualization, and AI/ML platforms, advocating for Commercial-off-the-Shelf (COTS) or Government-off-the-Shelf (GOTS) solutions where practical. - Lead long-term strategy, technology roadmap planning, and capacity planning to ensure the infrastructure meets future business goals. - Continuously monitor technical trends through independent research, reporting on new products and services that align with strategic goals. - Translate complex technical concepts into clear, actionable insights for non-technical stakeholders through briefings, whitepapers, and reports. - Perform periodic technical assessments of programs and projects, evaluating status, progress, work product quality, and schedule and cost management. - Cloud & Hybrid Infrastructure: - Design, implement, and manage a secure, scalable multi-cloud and hybrid hosting infrastructure, ensuring high availability and performance. - Provide expertise on enhancing application architecture to leverage Cloud Native solutions (e.g., ElasticSearch, Kibana, containerization) and optimize for performance and cost on AWS GovCloud. - Assist in the sizing of application components, usage estimates, and technical support configurations. - Identify system component incompatibilities and recommend solutions for seamless integration during technology upgrades. - Assist in the implementation and management of a Data Fabric to ensure seamless data integration and accessibility. - Security, Compliance & Lifecycle Support: - Collaborate with the Cybersecurity team to implement robust security protocols, manage access controls, conduct vulnerability assessments, and respond to incidents. - Ensure all infrastructure, technical specifications, and designs meet and maintain compliance with DoD, DLA, and other relevant government security standards. - Evaluate technical specifications (i.e., design, database components, interface designs) to provide expert guidance and ensure industry best practices are met. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field is required. - Five to seven plus (5-7+) years of hands-on experience in systems or cloud infrastructure engineering in an advisory capacity. - Deep expertise with AWS (especially GovCloud) and practical experience with another major cloud platform (Azure or GCP). - Proven experience with Infrastructure as Code tools (e.g., Terraform, Ansible). - Hands-on experience with containerization technologies (Docker, Kubernetes) and cloud-native tools (ElasticSearch, Kibana). - Proficiency in scripting languages such as Python, Bash, or PowerShell. - Demonstrated experience working within government security and compliance frameworks (e.g., IT-II, Secret clearance environments) and supporting the SDLC for government systems. - Experience supporting Agile development methodologies. Preferred Qualifications - Professional cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert). - Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK Stack).

Role Description Your Department Step into the engine room of Europe’s public cloud! At T-Cloud Public, we don’t just operate a platform — we shape the future of secure, scalable, open-source cloud technology. Powered by agile ways of working, lean structures, and a passionate, high-performance team, we thrive in one of the most dynamic environments in the industry. If you’re a cloud enthusiast and a hands-on professional ready to tackle complex challenges, you’ll feel right at home with us. Why Join? - Innovative Product: Work with a cutting-edge cloud platform that's truly making an impact as the leading European alternative to the hyperscalers. - Growth Opportunity: Be part of a rapidly expanding company with significant career advancement potential. - Competitive Compensation: Attractive package, based on experience, supplemented with comprehensive benefits. - Dynamic Culture: Collaborative, supportive, and inclusive work environment with a focus on innovation and continuous learning. Your Tasks - Solve complex problems in the daily operation of a hyper-scaler's cloud backend. - Work hardware-oriented at the console and get your hands "dirty". - Develop and operate monitoring and quality assurance. - Consistently automate with common automation frameworks. - Work in a team of specialists where everyone helps each other in an open and trusting manner. Qualifications - Completed studies in a technical, engineering or scientific subject or comparable professional training. - 5-7 years of professional experience in IT with a focus on modern cloud technologies. - Very good knowledge of software defined networks, routing, firewalls and physical networks. - Extensive knowledge in infrastructure automation. - Strong experience in Linux and network related services. - High level of customer focus. - Knowledge of agile development processes. - Ability to assess technical solutions and come up with creative approaches. - OpenStack and programming experience in open source projects is a plus. - Fluency in written and spoken English. Requirements - You will be working in the European Union to meet our customers' data security and privacy requirements. - Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. Company Description Ranked as Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.