Role Description Fetch is seeking a skilled and detail-oriented Senior Billing Analyst to support and strengthen our Financial Operations team. This role applies developing professional expertise to manage and execute complex billing activities while adhering to company policies and procedures. The Senior Billing Analyst works on problems of moderate scope, requiring analysis across contracts, usage data, billing systems, and financial records. This individual exercises judgment within established policies and procedures, partners closely with cross-functional teams, and contributes to process improvements that enhance billing accuracy, cash flow predictability, and operational scalability. This role operates with some oversight and guidance, receiving general instructions on routine work and more detailed direction on new or complex assignments. The ideal candidate is open to learning, comfortable with ambiguity, and motivated to grow within a fast-paced environment. This is a full-time role that can be held from one of our US offices or remotely in the United States. Responsibilities - Interpret complex revenue generating agreements, including revenue share, usage-based billing, prebills, credits, true-ups, and custom pricing structures. - Support the setup, maintenance, and optimization of billing configurations, schedules, and partner-level preferences within Fetch’s billing system. - Perform account reconciliations to validate billed amounts against system data, contractual terms, and financial records. - Ensure billing data accuracy, completeness, and integrity across systems to support reliable AR balances and cash forecasting. - Follow company accounting and billing policies to meet audit standards, financial controls, and compliance requirements. - Collaborate with cross-functional teams and with external Partners to gather billing inputs, resolve discrepancies, and improve end-to-end billing execution. - Maintain and update billing-related Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and scalability. Qualifications - Bachelor’s degree required, preferably in Accounting, Finance, Business, or a related field. - 2+ years of experience in billing, revenue operations, accounting, or financial operations. - Excellent verbal and written communication skills. - Experience supporting month-end, quarter-end, and year-end close processes and audit preparation. - Proficiency in Excel, including basic formulas and analytical tools. - Experience working with ERP, billing, or AR systems. Compensation At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $27/hr - $32/hr. Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

• Lead quality engineering efforts for Salesforce and SAP development teams. Responsible for the design, development, and maintenance of AI agents. • Collaborate with developers and product managers to understand requirements and create test plans. • Execute and monitor automated tests, analyze results, and report defects. • Enhance testing methodologies and integrate new technologies, including AI-based testing tools. • Maintain documentation for automation/AI agents, test results, and methodologies. • Work with development teams to replicate, resolve, and verify bug fixes. • Stay current with testing tools and strategies, sharing insights for team improvement. • Collaborate with development teams to integrate quality assurance throughout the SDLC. • Lead Root Cause Analysis (RCA) to identify and resolve defects. • Ensure consistent test execution, track results, and provide clear quality reports. • Structure and continuously improve QA processes within both teams. • Actively participate in team meetings, providing quality-related insights.

• Conduct detailed public record due diligence investigations on individuals for employment purposes • Confirm identities and search for alias through various third-party resources • Identify, analyze, and intelligently summarize complex legal documents including liens, judgments, bankruptcies, criminal records, complaints, and other recorded documents • Conduct research on social media profiles, derogatory news, and general online presence • Conduct employment, education and professional license verifications utilizing various methods, including third-party verification services and direct communication via telephone, email and/or fax • Collaborate with courts, other government agencies, or vendors as applicable • Create detailed, well-written reports for clients based on findings • Produce accurate, precise reporting in a timely manner • Communicate with the Customer Success team to ensure deliverables and timelines are achievable • Performs other duties as assigned

Role Description As a member of the team, you will be involved in multiple customer-facing projects and will be responsible for the installation and successful delivery of various Point of Sale (POS) applications. Functional Business Responsibilities: - Work alongside functional teams, providing technical and thought leadership on business processes necessary to execute an agreed solution to the detailed level. - Consult with clients on POS functional best practices. - Analyze, design, and document quality functional specifications. - Detailed Process Analysis. - Configure solutions to meet Customer’s business process needs. Technical Business Responsibilities: - Act as primary technical point of contact for clients and other project team members. - Define and document implementation technical requirements. - Install and upgrade solutions. - Configure, document, and test software. - Install and configure: - Windows Operating systems on Point of Sales Registers, PC, and servers. - Point of Sale peripherals drivers. - Handheld wireless devices. - Consult with clients on POS technical best practices. - Log, troubleshoot, diagnose, and resolve technical issues during project implementations (e.g., application, interfaces, operating systems, networks, hardware). Client Facing Responsibilities: - Monitor and report project progress. - Train client IT personnel on system monitoring and system management. - Support client in initial production stage and prepare project for transition to Client Care Services. - Manage client expectations and timeline commitments. Qualifications - Flexibility and adaptability in a fast-paced environment. - Ability to meet deadlines. - Strong interpersonal and presentational skills with the ability to communicate to all levels within an organization. - Experience implementing or supporting complex systems and solutions. - Knowledge of Server, hardware, and network technology. - Strong troubleshooting methodology/skills. Requirements - Retail Operation experience or knowledge of Point of Sale (POS). - Software development experience (C#, Visual Basic, .NET, SQL). - MIS Degree or Equivalent. Benefits - Competitive salary based on experience. - Dental insurance. - Flexible spending account. - Health insurance. - Life insurance. - Paid time off. - Vision insurance. Company Description Capnexus is a comprehensive services provider. Our team consists of outstanding professionals, highly experienced in designing, building, and supporting retail software. We see ourselves as a build-as-a-service provider who follows a repeatable business pattern that can be applied to a variety of platforms and verticals. Having a culture built on outcomes and delivery at the core of the business, Capnexus is providing its customers with a complete suite of services for software development, system analysis, integration, implementation, and support, as well as the option to engage a single team to perform all the services they require.