Capnexus

Role Description As a member of the team, you will be involved in multiple customer-facing projects and will be responsible for the installation and successful delivery of various Point of Sale (POS) applications. Functional Business Responsibilities: - Work alongside functional teams, providing technical and thought leadership on business processes necessary to execute an agreed solution to the detailed level. - Consult with clients on POS functional best practices. - Analyze, design, and document quality functional specifications. - Detailed Process Analysis. - Configure solutions to meet Customer’s business process needs. Technical Business Responsibilities: - Act as primary technical point of contact for clients and other project team members. - Define and document implementation technical requirements. - Install and upgrade solutions. - Configure, document, and test software. - Install and configure: - Windows Operating systems on Point of Sales Registers, PC, and servers. - Point of Sale peripherals drivers. - Handheld wireless devices. - Consult with clients on POS technical best practices. - Log, troubleshoot, diagnose, and resolve technical issues during project implementations (e.g., application, interfaces, operating systems, networks, hardware). Client Facing Responsibilities: - Monitor and report project progress. - Train client IT personnel on system monitoring and system management. - Support client in initial production stage and prepare project for transition to Client Care Services. - Manage client expectations and timeline commitments. Qualifications - Flexibility and adaptability in a fast-paced environment. - Ability to meet deadlines. - Strong interpersonal and presentational skills with the ability to communicate to all levels within an organization. - Experience implementing or supporting complex systems and solutions. - Knowledge of Server, hardware, and network technology. - Strong troubleshooting methodology/skills. Requirements - Retail Operation experience or knowledge of Point of Sale (POS). - Software development experience (C#, Visual Basic, .NET, SQL). - MIS Degree or Equivalent. Benefits - Competitive salary based on experience. - Dental insurance. - Flexible spending account. - Health insurance. - Life insurance. - Paid time off. - Vision insurance. Company Description Capnexus is a comprehensive services provider. Our team consists of outstanding professionals, highly experienced in designing, building, and supporting retail software. We see ourselves as a build-as-a-service provider who follows a repeatable business pattern that can be applied to a variety of platforms and verticals. Having a culture built on outcomes and delivery at the core of the business, Capnexus is providing its customers with a complete suite of services for software development, system analysis, integration, implementation, and support, as well as the option to engage a single team to perform all the services they require.