Whitestone Industries logo
Whitestone Industries

Renovations & Painting

E-Commerce Solutions Specialist

EcommerceEcommerceFull TimeRemoteSeniorTeam 51-200Since 2013H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

25 days ago

Salary

$80K - $105K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

E-Commerce Solutions Specialist

Whitestone Industries

• Collaborate with Sales on client discovery sessions, translating business needs into scalable technical and operational solutions. • Design complex e-commerce workflows and fulfillment programs, customizing platform logic using third-party tools and automation layers. • Serve as the internal lead during the pre-sale and implementation phases, bridging technical and non-technical teams. • Draft detailed Statements of Work (SOWs) outlining platform configurations, customizations, integration points, timelines, and resourcing. • Deliver tailored platform demos and walkthroughs, ensuring client understanding of both functionality and limitations. • Lead internal project teams post-sale to execute builds, configurations, and automated workflows across departments. • Assign tasks and manage progress with internal resources, including tech admins and web developers. • Troubleshoot implementation roadblocks and proactively manage escalations to ensure timely, high-quality delivery. • Coordinate a smooth transition of accounts to Account Management, ensuring documentation and process continuity. • Support cross-functional team development by contributing to process playbooks and onboarding documentation. • Conduct post-launch reviews and stakeholder check-ins, capturing feedback and proposing future enhancements.

Job Requirements

  • 4+ years of experience in customer success, solutions engineering, technical sales, or project management within e-commerce, logistics, or SaaS-driven environments.
  • Strong technical knowledge of e-commerce platforms, order management systems, 3PL integrations, and API-based workflows.
  • Comfortable designing solutions using automation and integration tools such as Zapier, Make, n8n and other no-code/low-code/AI platforms.
  • Experience managing complex implementations with multiple stakeholders and tight timelines.
  • Ability to juggle multiple enterprise projects while ensuring smooth execution and communication.
  • Experience in the promotional products or branded merchandise industry is a strong plus.
  • Experience with project management tools (Asana, or similar tool).
  • Ability to operate in a remote work environment with strong, reliable internet access.

Benefits

  • Comprehensive medical, dental, and vision benefits to support your well-being.
  • A robust 401(k) match of up to 4% to help you plan for your future.
  • Seasonal Office Closures to enjoy well-deserved downtime.
  • Flexible Paid Time Off (PTO) to help you recharge and prioritize work-life balance.
  • Generous Parental Leave to support you and your growing family.
  • Opportunities to connect with colleagues through company retreats and events.
  • A fun and progressive workplace with a collaborative and inclusive culture.
  • Competitive salary with performance-based bonus opportunities.
  • Monthly fitness stipend to encourage health and wellness.
  • Top-of-the-line equipment, including a Mac desktop or laptop, plus a Home Office Stipend to create your ideal workspace.
  • Celebrate your dedication with a 5 Year’s Service Trip to recognize your milestone contributions.
  • Volunteer Paid Time Off (VTO) to support causes you’re passionate about.
  • Summer Fridays to kickstart your weekends early.

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