• Owning and executing the end‑to‑end Education vertical commercial strategy across North America. • Driving revenue growth, pipeline development, and deal execution across assigned Education segments. • Leading, coaching, and developing a team of 12+ direct and indirect reports to deliver sustained performance. • Serving as the senior internal leader and external ambassador for HID within Education markets. • Partnering cross‑functionally to deliver scalable PACS, Mercury-based, and mobile-enabled access solutions. • Defining Education vertical priorities, segmentation, and GTM focus aligned with HID PACS and Mercury platforms. • Acting as the senior internal voice for Education markets, providing insight on customer needs, buying behaviors, and competitive dynamics. • Ensuring HID solutions scale across enterprise, multi-site, and global education environments. • Leading and developing Directors, Senior Business Development Managers, and Business Development Managers. • Establishing performance expectations, KPIs, and individual development plans to drive accountability and growth. • Partnering with Sales leadership and HR on hiring, onboarding, succession planning, and talent development. • Fostering a collaborative, enterprise-focused selling culture across functions. • Driving pipeline creation, opportunity progression, and revenue attainment across Education verticals. • Leading strategy and execution for mobile engagement adoption, positioning mobile credentials as a natural extension of traditional PACS and Mercury systems. • Ensuring commercial messaging highlights operational efficiency, security, scalability, and user experience. • Directly supporting large, complex enterprise opportunities and engaging executive stakeholders as needed. • Collaborating with Marketing on Education-specific messaging, thought leadership, and demand generation initiatives. • Partnering with Product and Technology teams to influence roadmaps supporting large-scale education deployments. • Strengthening relationships with consultants, system integrators, and strategic technology partners. • Representing HID at industry events, customer briefings, and strategic partner engagements.

• Defining and executing the end-to-end commercial markets strategy across assigned verticals. • Leading, coaching, and developing a large, high-performing team aligned to commercial end-user markets. • Driving pipeline development, revenue growth, and enterprise-level sales execution. • Partnering cross-functionally to deliver scalable PACS, Mercury-based, and mobile-enabled access solutions. • Owning and execute the overall commercial markets strategy across Technology, Financial Services, Commercial Real Estate, Retail, and Logistics. • Defining vertical priorities, segmentation, and go-to-market focus aligned with HID PACS and Mercury platforms. • Serving as the senior internal advocate for Commercial Markets, providing insight into customer needs, buying behaviors, and competitive dynamics. • Ensuring HID solutions scale across enterprise, multi-site, and global commercial deployments. • Leading, coaching, and developing 12+ direct and indirect reports, including Directors, Senior Business Development Managers, and Business Development Managers. • Establishing clear performance expectations, KPIs, and development plans to drive accountability and engagement. • Partnering with Sales leadership and HR on hiring, onboarding, talent development, and succession planning. • Fostering a collaborative, inclusive, and performance-driven culture aligned to enterprise selling motions. • Driving demand generation, pipeline growth, deal progression, and revenue performance across commercial verticals. • Leading commercial strategy for mobile engagement adoption, positioning mobile credentials and digital identity alongside traditional PACS and Mercury systems. • Ensuring value-based messaging connects security, operational efficiency, scalability, and user experience. • Providing executive-level support on complex enterprise opportunities when required. • Collaborating with Marketing to develop vertical-specific messaging, thought leadership, and demand generation programs. • Partnering with Product and Technology teams to influence roadmap priorities for large-scale commercial deployments. • Building and strengthening relationships with consultants, systems integrators, and strategic technology partners. • Representing HID at industry events, customer briefings, and partner engagements.

• Actively manage and nurture a consistent pipeline of leads. • Qualify inbound enquiries and outbound prospects against the ideal customer profile. • Engage with potential clients through various channels like calls, emails, and LinkedIn. • Identify key business challenges and articulate solutions effectively. • Maintain accurate records within the CRM system for a seamless sales process. • Work closely with the senior team to ensure a smooth client onboarding process. • Conduct discovery and qualification calls with prospects. • Monitor personal KPIs and report on activity volume and conversion rates.

TransUnion's Job Applicant Privacy Notice What We'll Bring: To assist Consumers with Disputes and educating them on their credit information What You'll Bring: 1-2 years of experience in a customer service/inbound call center with knowledge in FRCA laws and regulations. Demonstrated active listening skills and patience handling escalated emotions with consumer customers. Strong english speaking and writing skills as well as a secondary language for a specific region. Highly detailed and organized to flex with changing work priorities organized and detail oriented with the ability to manage multiple high priorities. Proficient computer skills navigating the Internet, Web Based Applications, MS Office or other business software. Impact You'll Make: 1. Provide inbound call support to customers and consumers answering questions, concerns and issues in a professional, respectful, and courteous manner, with a focus on one call resolution. 2. Maintain quality performance through adherence to inbound call center key performance indicators and quality expectations. 3. Initiate feedback to our product teams and leadership on product features and enhancements, process and procedures and opportunities to enhance the customer/consumer experience. For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets. Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful. Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa. A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively. Please note that being a credit bureau, some positions require a clear credit record. #LI-Remote This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. TransUnion Job Title Rep I, Customer Support Operations