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At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Rep I - GCCA Remote
Location
South Africa
Posted
78 days ago
Salary
0
Seniority
Junior
Job Description
Rep I - GCCA Remote
TransUnion
TransUnion's Job Applicant Privacy Notice What We'll Bring: To assist Consumers with Disputes and educating them on their credit information What You'll Bring: 1-2 years of experience in a customer service/inbound call center with knowledge in FRCA laws and regulations. Demonstrated active listening skills and patience handling escalated emotions with consumer customers. Strong english speaking and writing skills as well as a secondary language for a specific region. Highly detailed and organized to flex with changing work priorities organized and detail oriented with the ability to manage multiple high priorities. Proficient computer skills navigating the Internet, Web Based Applications, MS Office or other business software. Impact You'll Make: 1. Provide inbound call support to customers and consumers answering questions, concerns and issues in a professional, respectful, and courteous manner, with a focus on one call resolution. 2. Maintain quality performance through adherence to inbound call center key performance indicators and quality expectations. 3. Initiate feedback to our product teams and leadership on product features and enhancements, process and procedures and opportunities to enhance the customer/consumer experience. For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets. Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful. Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa. A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively. Please note that being a credit bureau, some positions require a clear credit record. #LI-Remote This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. TransUnion Job Title Rep I, Customer Support Operations
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company equity, Company-sponsored outings, Company sponsored family events, Customized development tracks, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Diversity manifesto, Volunteer in local community, Employee stock purchase plan, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid industry certifications, Paid sick days, Partners with nonprofits, Performance bonus, Pet friendly, Pet insurance, Promote from within, Recreational clubs, Lunch and learns, Relocation assistance, Remote work program, Return-to-work program post parental leave, Free snacks and drinks, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, Employee awards, Diversity recruitment program, Pay transparency, Transgender health care benefits, Wellness days, Abortion travel benefits, Personal development training, Virtual coaching services, Flexible time off, Bereavement leave benefits
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