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NativePath logo
NativePath

The Path to better health. Whole food nutrition products that make it easy.

Customer Sales Specialist

SalesSalesFull TimeRemoteSeniorTeam 51-200Since 2010H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

75 days ago

Salary

$18 / hour

Seniority

Senior

3 yrs expEnglish

Job Description

Customer Sales Specialist

NativePath

• Monitor and track abandoned shopping carts to identify recovery opportunities • Proactively engage customers via phone, email, or SMS to encourage purchase completion • Address concerns and provide solutions to overcome purchase obstacles • Follow up on declined payment transactions • Assist customers in resolving payment issues and exploring alternative methods • Maintain a deep understanding of the product catalog, including ingredients, benefits, and promotions • Educate customers on product recommendations tailored to their needs • Provide exceptional support via email, SMS, and phone to ensure a positive customer experience

Job Requirements

  • 3+ years of experience in a remote sales or revenue-generating customer facing roles
  • Strong verbal and written communication skills with a customer-first approach
  • Excellent problem-solving abilities and attention to detail
  • Familiarity with e-commerce platforms, CRM systems, and payment processing tools
  • Ability to multitask, prioritize, and thrive in a fast-paced environment
  • Comfortable with outbound calling and proactive customer engagement from a daily list of leads

Benefits

  • Medical, Dental, and Vision Insurance
  • 401K Match & Life/AD&D Insurance
  • Short-Term Disability Coverage
  • Free NativePath products every month
  • Gym membership reimbursement
  • 17 days PTO + 9 paid holidays + 1 Floating Holiday
  • Energizing Monday Culture Calls
  • Tiered coaching and mentoring programs for career development
  • Opportunities for advancement within the company
  • Company retreats at incredible locations

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