Title: Product Manager - IA Enablement-Remote Location: Rochester, MN or USA Remote Full Time Remote: Yes Job Description: Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Responsibilities The Product Manager, IA Enablement provides broad product leadership across the enablement pillar's portfolio: the internal automation platform, citizen developer tooling and experience, and AI-enabled products and reusable agents. This role brings product thinking, a clear vision, and outcome-based prioritization to treat Mayo Clinic's internal automation and AI capabilities as products, with users, value metrics, and intentional roadmaps. Key Responsibilities: - Own the product vision, strategy, and roadmap for the IA Enablement portfolio of offerings. - Treat the internal automation platform (UiPath stack, shared services, reusable agents) as a product with measurable user outcomes. - Own the product experience for citizen developers, including tooling, documentation, support, and self-service. - Define and prioritize reusable AI-enabled products (e.g., shared agents, accelerators, templates) that amplify delivery across pillars. - Partner with the Senior Manager, Program Manager, and Senior BA on discovery, experimentation, and measurement. - Translate user needs into prioritized backlogs and clear outcomes for engineering and enablement teams. - Own the lifecycle of internal products, including sunset decisions, upgrades, and platform evolution. - Evangelize product practice across pillars and build shared language around users, outcomes, and value. Qualifications Bachelor's and 4 years' experience in a professional business environment OR A Bachelor's and 2 years working as a Product Manager OR A Master's degree. Preferred Qualifications: - Bachelor's degree in business, information systems, engineering, or related field. - 7+ years of product management experience, ideally across multiple products or platforms. - Proven ability to shape product strategy and deliver measurable outcomes. - Experience owning internal platforms, developer experience products, or enablement offerings. - Working knowledge of automation and AI concepts, including RPA, LLMs, and agentic solutions. - Strong written and verbal communication; confident presenting to senior leaders. - Experience running products in healthcare, academic medical centers, or large non-profits. - Experience with UiPath, AI platforms, or developer tooling products. - Familiarity with citizen developer programs and enablement economics. Demonstrated leadership skills with collaborative management approach; results oriented with proven ability to work on a diverse range of activities and projects simultaneously; sound business judgment; experience navigating an organization to manage products; ability to present work and influence senior level management; proven capability to proactively and urgently address problems and escalate business issues where needed; demonstrated ability to plan and manage products/business strategically and tactically. Exceptional attention to detail; efficient and highly productive; strong organizational skills with experience meeting strict deadlines with an ability to juggle and prioritize multiple activities simultaneously in a fast-paced environment; self-starter yet team-oriented. Strong written and verbal communication skills. Excellent analytical skills. Successful relationship management skills involving multidisciplinary teams. The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork while also having the ability to work individually. Must be comfortable with ambiguity. Must possess the ability to inspire trust and confidence, and communicate effectively with internal and external audiences. The ability to maintain a high degree of professionalism and confidentiality is essential. - This position is a 100% remote work. Individual may live anywhere in the US. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. Exemption Status - Exempt Compensation Detail - $97,448 - $136,448 / year Benefits Eligible - Yes Schedule - Full Time Hours/Pay Period - 80 Schedule Details - Standard Days M-F Weekend Schedule - As Needed International Assignment - No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter - Ronnie Bartz

Title: Healthcare Product Manager Employment Type: Contract to Perm Role Overview We are seeking a Product Manager to lead initiatives within the patient experience domain. This role involves managing the full product development lifecycle, from use case conception to launch. The ideal candidate is an independent professional who can take a concept from start to finish, working with stakeholders and engineering teams to transform requirements into successful products that enhance the patient journey. Candidates must have experience working on patient experience/journey products in a healthcare setting. Key Responsibilities - Lead the development and execution of a data-driven patient experience product strategy aligned with customer needs and business goals. - Manage the full patient expereince product software development lifecycle (SDLC). - Collaborate with end-users, internal stakeholders, and technical teams to define problems and desired outcomes. - Lead cross-functional teams through product discovery, prototyping, and iterative development. - Ensure secure management of information systems and enforce security principles. - Act as a servant leader, clearing roadblocks and fostering team growth. - Identify opportunities for innovation and potential commercialization. Required Qualifications Education: A Bachelor's Degree in a related field is required. Experience: A minimum of five years in Technology Product Management is required. At least one year of experience in healthcare or a related field, specifically with building healthcare products in the patient journey or patient experience domain, is also required. Proven experience launching successful Beta and v1 products is necessary. Candidates must have experience with patient experience products. Skills: This role requires stakeholder management abilities and an understanding of technology terms. Candidates should possess analytical skills and the ability to make data-driven decisions. Expertise in agile methodologies and digital product development is expected. Preferred Qualifications - A graduate degree such as an MBA or in a related field. - Experience with an Electronic Health Record (EHR) system, such as Epic. - Experience delivering cloud-native technology products like APIs, microservices, or ML/AI-driven workflows. - Familiarity with modern security best practices and product telemetry. This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Apex uses a virtual recruiter as part of the application process. Click here for more details. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Employee Type: Contract Remote: Yes Location: Fort Mill, SC, US Job Type: Date Posted: April 30, 2026 Pay Range: $65 - $70 per hour Similar Jobs - Product Manager - Product Manager - Product Manager - Product Manager - Product Manager

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. Role Overview: Could you be our next Customer Retention Representative? American Income Life is looking for a Customer Retention Representative to join the team! As a Customer Retention Representative, you will play a critical role in maintaining American Income Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage. This remote position offers a Monday through Friday schedule, with working hours of 12:00 pm to 9:00 pm CST for the PM shift. What You Will Do: - Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options. - Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. - Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments. - Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policyholder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. - Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. - Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information. - Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure that all provided information is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. - Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs), including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards. What You Can Bring: - High school diploma or equivalent. - Basic Microsoft Office Skills, including Word, Excel, and Outlook. - Minimum Typing speed of 30 wpm. - Experience in a call center environment preferred. - Some insurance and/or sales experience preferred. - Excellent verbal and written communication skills. - Ability to solve complex policyholder issues with a positive attitude. - Ability to work in a fast-paced environment and work well under pressure. - Knowledge of life and/or health insurance terminology preferred. How American Income Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life: - Competitive compensation designed to reflect your expertise and contribution. - Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. - Robust life insurance benefits and retirement plans, including a pension plan. - Paid holidays and time off to support a healthy work-life balance. - Parental leave to help our employees welcome their new additions. - Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. - Company-paid counseling for assistance with mental health, stress management, and work-life balance. - Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. - Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.

• Build and ship Zeitview's primary enterprise platform, Asset Insights. • Receive problem definitions and prioritized requirements from our vertical product leads. • Partner with engineering leads to shape technical approach, manage cross-stage dependencies across the inspection pipeline (capture → analysis → delivery), and deliver complex programs at quality. • Evaluate where generative AI, LLM, or agent-based capabilities should replace or augment existing platform workflows, and where they shouldn't. • Negotiate scope trade-offs between multiple vertical PMs competing for the same engineering capacity. • Own the backlog for one or more pipeline stages in Asset Insights, writing epics and stories that engineering can pick up without a follow-up meeting. • Work side-by-side with operations teams who run inspections and deliver reports, identifying where product investment eliminates manual steps. • Stand up or refine measurement frameworks for your product areas, defining what "working" means before you ship, not after.