Waterfield Tech logo
Waterfield Tech

Waterfield Tech helps companies plan, deploy, and run the Customer Experience (CX) stack and operation as one system – combining tech and talent with shared KPI accountability so customer outcomes and economics improve together. We value our people—their diversity, their dedication, and their commitment to Client satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.

Senior Project Manager

Location

United States

Posted

40 days ago

Salary

$110K - $137.5K / year

Seniority

Lead

No structured requirement data.

Job Description

Senior Project Manager

Waterfield Tech

Role Description Waterfield Tech is seeking an experienced Senior Project Manager to lead the delivery of complex AWS Amazon Connect implementations and modernization projects in support of a commercial Waterfield Tech customer whose work is tied to a U.S. Federal Government program. This individual is the senior delivery owner for the engagement — managing scope, schedule, financials, and risk through the full project lifecycle while operating within the additional governance and security expectations that accompany federal-tied delivery. The Senior Project Manager has the authority to run the project on a day-to-day basis, partners closely with other Waterfield teams and customer stakeholders, and serves as the central point of accountability for delivering best-in-class customer service. Because of the federal nexus of this engagement, the successful candidate must be eligible to obtain a U.S. Government security clearance; an existing active Secret clearance is strongly preferred. Key Responsibilities - Manage a portfolio of complex, multi-workstream projects spanning customer experience, contact center, unified communications, Applied AI, and cloud migration engagements; own the full project lifecycle including scope, schedule, resource planning, budget, risk, change, and stakeholder communication. - Review proposal material, SOWs, and executed contracts to determine scope; request resources from matrixed support organizations; ensure contractual compliance with all RFP and SOW terms while delivering best-in-class customer service. - Partner with sales, solution consulting, and pre-sales engineering on opportunity scoping, level-of-effort estimation, and Statement of Work development for new and in-flight customer expansions. - Lead go-live event planning, production change management, and Day 1 post-launch incident support; lead transition to Day 2 support per Waterfield Tech standards. - Build and motivate cross-functional project teams; serve as the central point of contact between technical teams, customer stakeholders, vendors and subcontractors, and Waterfield Tech leadership. - Establish and maintain client relationships, manage expectations of project sponsors, and manage external vendor relationships including SOWs, deliverable acceptance, and invoice validation. - Provide coaching, mentorship, and on-the-job training to junior project managers, project coordinators, and team members. - Identify, assess, and mitigate risks and issues; manage project change requests through formal change control with impact analysis, approvals, and downstream communication. - Lead AI enablement capabilities — including virtual agents, agent assist, real-time analytics, and AI-powered self-service. - Apply AI-powered solutions to project delivery itself — including automated status reporting, predictive risk analysis, meeting summarization, action-item tracking, and automated documentation — within the security and compliance constraints of the federal-tied environment. - Adhere to stage-gate quality and control guidelines and Waterfield Tech project management standards, including booking, time entry, and project operations within Microsoft Dynamics 365 / Project Operations. - Provide status reporting on milestones, deliverables, dependencies, risks, and issues to leadership and stakeholders; deliver progress reports, dashboards, and steering committee updates. - Track and report customer-outcome metrics at the project level — including CSAT, NPS, on-time delivery, schedule variance, and cost variance — and surface trends and corrective actions to PMO leadership. - Conduct lessons-learned sessions upon project closure, produce after-action reports, and contribute to PMO process improvement and continuous-improvement initiatives. - Continue professional development to keep abreast of emerging technologies, methods, and best practices; perform other duties as assigned by leadership. Qualifications - Bachelor's Degree from an accredited college or university required; Master's Degree a plus. Emphasis in Project Management, Information Technology, or Business Leadership preferred. Equivalent work experience will be considered. - Prior experience as a Technical Project Manager at a manufacturer or vendor business partner (e.g., Avaya, Cisco, Genesys, Five9, Zoom, Microsoft, an AWS Partner Network member, or similar) delivering customer-facing projects on behalf of the partner. Internal/end-customer-only PM experience is not equivalent for this role. - 8+ years of experience managing complex technical projects, including tracking and planning. - 4-7 years of related experience in a project management or delivery leadership role. - 5+ years of experience working with business stakeholders within a cross-functional matrix environment. - 1+ years of experience gathering and documenting requirements directly with the client or business. - Extensive understanding of project and program management principles, methods, and techniques (Waterfall, Agile, Hybrid). - Demonstrated experience leading multi-vendor delivery and integration projects across customer engagement, telephony, and cloud platforms. - Demonstrated experience leading legacy-to-cloud migrations and platform transitions for enterprise customers. - Active Certified ScrumMaster (CSM) certification. Equivalent Agile certifications (PMI-ACP, SAFe Scrum Master, PSM I/II) will be considered. - Demonstrated hands-on Agile delivery experience leading Scrum or Kanban teams through sprint planning, daily standups, sprint reviews, and retrospectives, including running ceremonies, managing the backlog, and partnering with a Product Owner. Hybrid Agile/Waterfall delivery experience also expected, given the federal-tied delivery context. Technical Project Experience - AWS Amazon Connect implementations and migrations, including contact-flow design, routing profiles, queues, hours of operation, and agent experience configuration. - Migrations from legacy on-premises or other cloud contact center platforms to other contact center providers, including dual-running cutover plans, number porting, IVR/IVA translation, and reporting reconciliation. - Delivery within environments that have heightened security, compliance, and access-control requirements. Certifications - PMP certification required (or equivalent recognized certification such as PRINCE2 Practitioner or PgMP). - Agile / Scrum certifications a plus (CSM, PMI-ACP, SAFe). - ITIL certification recommended. - Change management certification a plus (e.g., Prosci ADKAR). Technical Proficiency - Intermediate to advanced proficiency with MS Project (or Smartsheet), Word, Excel, Visio, PowerPoint, and SharePoint. - Experience with Microsoft Dynamics 365 / Project Operations for booking, time entry, and project operations. - Experience with AI-powered project management tools and platforms (e.g., Microsoft Copilot, ChatGPT, Claude, AI-enhanced PPM tools). - Familiarity with modern project portfolio management and collaboration platforms. Soft Skills - Self-motivated leader with strong diplomatic and motivational skills, including the ability to lead up, across, and down multiple business and technology organizations. - Excellent attention to detail with a proven ability to adapt to shifting priorities, competing demands, and timelines through analytical and problem-solving capabilities. - Ability to execute many complex tasks and projects simultaneously, working effectively as a team member and independently. - Proven ability to work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence. - Outstanding oral and written communication skills across all organizational levels, including executive audiences. - Demonstrated ability to align diverse stakeholders and resolve cross-functional tensions constructively. - Adaptable and innovative; thrives in environments of rapid change and ambiguity. Additional Qualifications – U.S. Federal-Tied Engagement - U.S. Citizenship is required. - Must be eligible to obtain and maintain a U.S. Government security clearance (minimum Secret). - An active U.S. Government Secret clearance is strongly preferred. - Willingness to comply with customer- and program-specific personnel security, background investigation, and access-control requirements. Physical Requirements - Ability to sit for extended periods (up to 80% of the time). - Ability to lift or carry objects up to 10 lbs. - Frequent use of computer, telephone and standard office equipment. - Ability to travel occasionally for client meetings, training or installations. Position Information - Position Status: Full time - Location: Remote Benefits - Comprehensive package including medical, dental, vision, LTD, life, AD&D, 401(k), Paid time off, sick time, holidays and more. Waterfield Tech is proud to be an equal opportunity employer. Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.

Related Categories

Related Job Pages

More Project Manager Jobs

INFLOR logo

Project Manager

INFLOR

Evolution by nature

Project Manager40 days ago
Full TimeRemoteTeam 51-200Since 2001H1B No Sponsor

• Manage end-to-end project delivery, including timelines, scope, resources, risks and quality • Maintain open and transparent communication between Remsoft teams and client stakeholders throughout the entire project lifecycle • Develop, document and maintain project plans, policies and procedures that support consistent execution • Coordinate and direct the project’s day-to-day activities, ensuring adherence to approved plans and schedules • Analyze and evaluate change requests to scope, schedule or budget, assessing impacts before presenting to the client • Prepare and present regular project status reports, highlighting progress, milestones, risks and mitigation plans • Conduct status meetings and project review sessions to address issues, assess progress and support decision-making • Collaborate with cross-functional Remsoft teams and client partners to deliver high-quality products and outcomes • Lead project risk management and quality initiatives, proactively identifying and resolving issues • Conduct post-implementation reviews to identify lessons learned and opportunities for improvement

Brazil
Job Closed

Book Publishing Project Lead

Room to Read

Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow – creating lasting change. Through our Literacy Portfolio, we train and coach teachers of the early grades in literacy instruction; create and publish quality books and curricular materials in local languages; and establish children’s libraries filled with diverse children’s books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions. We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries. Learn more at www.roomtoread.org .

Project Manager40 days ago

Role Description Room to Read is seeking a Book Publishing Project Lead to drive delivery of a children’s book publishing project in Senegal. This consulting role will lead coordination of local authors, illustrators, and publishers to develop and produce 10 French-language children’s storybooks for distribution in schools. This is a hands-on, delivery-focused opportunity for someone who can manage partners, move work forward, and ensure high-quality outputs are completed on time. - Lead identification and engagement of local publishers, authors, and illustrators - Drive the selection process for partners and creatives, including application review and coordination - Plan and deliver writers’ and illustrators’ workshops, ensuring strong execution and outcomes - Coordinate and actively follow up with writers, illustrators, editors, and designers to keep manuscripts and illustrations moving to completion - Support review and refinement of content to ensure quality and readiness for layout and printing - Oversee timelines and dependencies across all workstreams to ensure on-time delivery of all outputs - Coordinate field testing and ensure feedback is incorporated into final materials - Liaise with designers and review book layouts prior to final production - Identify and coordinate with local printers to prepare for printing and distribution - Ensure all deliverables are quality checked, completed, and properly documented - Support vendor coordination and payments - Deliver a final report summarizing outcomes and key learnings Qualifications - The qualified consultant will be a Senegalese national currently living in Senegal - Bachelor’s degree in a related field of study, e.g., Education, Literacy or related field - Full professional fluency in spoken and written English and French - Experience leading or managing projects with multiple stakeholders and firm deadlines - Strong knowledge of the publishing, education, or creative sector in Senegal - Ability to identify, engage, and manage authors, illustrators, and publishing partners - Experience planning and delivering workshops or structured group sessions - Experience supporting content development workflows (writing, editing, illustration, or production) - Strong organizational skills with the ability to manage multiple workstreams and push work forward - Proven ability to drive deliverables to completion and maintain momentum across contributors - Experience working with external vendors (e.g., designers, printers) and coordinating outputs - Strong attention to detail with the ability to review drafts/layouts and provide actionable feedback Requirements - The contracted amount will be a fixed fee, not to exceed $2,000.00 USD. - Please submit a CV and cover letter outlining your qualifications for the consultancy. - A detailed Scope of Work will be shared with shortlisted candidates. Child Protection Principles - Room to Read is committed to the education and welfare of children and protecting them from abuse and exploitation - Room to Read has zero tolerance for child abuse and exploitation. - All children have the right to be free from abuse and exploitation, including neglect, maltreatment, and physical, mental or sexual violence, injury or abuse. - All children should be treated with respect and dignity. - The well-being of the child is Room to Read’s first priority when dealing with all identified or suspected cases of child abuse. - Room to Read shall integrate child protection into all its organizational strategies, structures and work practices. Protection from Sexual Exploitation and Abuse (PSEA) Principles - Room to Read Representatives must create and maintain an environment that prevents sexual exploitation and sexual abuse. - Room to Read has zero tolerance for adult sexual exploitation and abuse. - Sexual exploitation and abuse are serious violations of fundamental human rights and will not be accepted or tolerated. - All adults should be treated with respect and dignity. - Room to Read implements a survivor-centered approach, putting the survivor’s rights and dignity at the forefront. - Survivors referred to available professional assistance (e.g. mental health counselling), upon consent.

Senegal
$2K / year

Project Manager

GFT

GFT, formerly known as Gannett Fleming TranSystems, is an architecture, engineering, and construction (AEC) firm committed to shaping the "infrastructure of life," offering an arra

Project Manager40 days ago

Role Description GFT is seeking a Project Manager for our Buildings + Places Federal Market. This PM reports to the B+P Projects & Program Management Discipline Lead. This position manages all aspects of project execution including budget, scope, and schedule while leading the project delivery team. This PM is our primary POC for client engagement and is responsible for providing excellent customer service. Additionally, this position assists with identifying new federal business opportunities and leads project-level proposal development. This position can be remote. If selected, you will lead multi-disciplinary teams of architects and engineers through the full project lifecycle from inception to completion. You will be involved when the opportunity is identified, will lead proposal development and negotiations through award, will form and lead your project delivery team (PDT) through all phases of design/execution, and will continue to manage through construction completion to project close out. You will lead projects for federal clients like DoW/DoD (USACE, NAVFAC, AFCEC, etc.), DHS (USCG, US Secret Service, CBP, etc.), and/or other federal agencies. Your work will range from Engineering Studies and Facility Condition Assessments to Design-Bid-Build and Design-Build construction delivery methods. As a PM, you are a recognized leader within our organization. You are tasked with developing relationships with our customers and continuing our legacy of exceptional customer service. You are critical to project execution and are responsible for leading your PDTs. You will have the opportunity to grow, to contribute, and to help us improve. GFT is seeking a long-term relationship with the selectee. Your manager will discuss your career aspirations whether continuing along the PM career path toward Program Management or another leadership position, or something very different. We appreciate great talent and understand that growing together is mutually beneficial. We look forward to meeting you! The work location for this position is flexible including the potential for remote work. Travel is required to support project execution, business development / networking events, in-person office visits, training, etc. Qualifications - Professional Engineer (PE) or Registered Architect (RA). A Project Manager Professional (PMP) certification may be considered in place of PE or RA. - 10 years of federal experience in design and construction including knowledge of IDIQ, MATOC, SATOC, task order, and/or stand-alone contract vehicles for federal clients or in the AEC industry serving federal clients. - Familiarity with Federal/DoW building programs and contract acquisitions. - Able to work collaboratively with clients and staff on multiple projects simultaneously. - Organized with a positive team-building spirit and a collaborative one team attitude. - Ability to maintain a security clearance. - US citizen. Requirements - Drive project execution. - Lead multi-disciplinary PDTs of architects and engineers. - Translate client project scope to PDT actions. - Work with the client to ensure the scope is met and that changes in scope are properly approved and compensated. - Identify and schedule project deliverables for on-time delivery. - Perform project-level financial management and reporting. - Implement the GFT Quality Management system, ensure deliverables are reviewed for accuracy and completeness. - Develop project fee and scope proposals in coordination with the required discipline leads, lead fee negotiations with the client, ensure proper documentation and filing, and make recommendations concerning fee acceptance to leadership. - Establish and nurture strategic business partnerships and customer relationships. - Maintain membership in and active engagement with societies like Society of American Military Engineers (SAME), American Council of Engineering Companies (ACEC), The Design-Build Institute of America (DBIA), and the American Institute of Architects (AIA). - Make GFT capability presentations to prospective or current clients. - Identify new federal market sector opportunities and potential future customers. - Identify teaming opportunities and develop teaming relationships with industry partners. - Come equipped with a positive and professional attitude with strong customer service skills. - Able to meet deadlines with short turnaround times while managing multiple projects simultaneously. - Able to work independently and in teams, in-person or virtually. - Active listener and effective communicator. - Able to receive negative feedback and/or conflict, process it, and respond in a positive and productive manner. - Solve problems in a creative yet pragmatic way. - Travel and lead teams on federal and military site visits. - Travel to and represent GFT at client Industry Days and other networking and intel gathering events. Benefits - Hybrid (in-person and remote) work environment. - Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance. - Tax-deferred 401(k) savings plan. - Competitive paid-time-off (PTO) accrual. - Tuition reimbursement for continued education. - Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations. - Incentive compensation for eligible positions.

United States
$150K - $175K / year
Job Closed
General Electric - GE logo

GSI Project Site Quality Lead

General Electric - GE

Built on more than 130 years of experience, GE Vernova, a division of General Electric (GE), is leading a new era of energy by electrifying the world while work

Project Manager40 days ago

Role Description Responsible for ensuring quality and compliance of activities related to the construction, building and commissioning on customer site, from site mobilization, through civil, erection and commissioning work. This includes maintaining and verifying implementation of the site quality plan to ensure that contractual, legal, and internal requirements are met. The Site Quality lead coordinates and reports on site quality activities and on the related quality interfaces, maintaining communications and alignment with client, project team, subcontractors, quality engineer, and site manager on quality-related issues and scope of work. - Lead all site quality activities and ensure compliance with contractual, regulatory, and company quality requirements. - Develop, implement, and maintain Site Quality Plans and Inspection & Test Plans (ITPs). - Review work procedures and method statements to ensure alignment with project specifications and good work practices. - Coordinate and participate in site inspections, testing, audits, and monthly quality reviews. - Serve as the primary site quality interface with customers, subcontractors, suppliers, and internal project teams. - Manage non-conformances, deviations, snag lists, corrective actions, and quality follow-up activities. - Verify incoming materials and equipment meet approved submittals and project specifications, including proper handling and storage. - Ensure quality records, inspection reports, turnover documentation, and closeout packages are complete and compliant. - Support lessons learned, continuous improvement, and site quality awareness through communication and training. - Partner with site leadership to stop work when safety or quality issues impact compliance or project execution. Qualifications - Degree in Engineering, Construction Management, Quality Management, or a related technical discipline; Electrical Engineering preferred. - 5+ years of experience in site quality, site management, commissioning, construction, or project execution in utility, substation, HV, EPC, or industrial environments. - Experience developing and implementing Site Quality Plans and Inspection & Test Plans for high-voltage or turnkey projects. - Strong background in Quality Assurance, Quality Control, and Quality Management Systems. - Experience leading quality activities in the field and working directly with customers, subcontractors, and suppliers. - Working knowledge of electrical construction, commissioning, substation installation, or related infrastructure projects. - Strong understanding of safety, EHS, and lockout/tagout (LOTO) requirements on customer sites. - Proficiency with Microsoft Office, document control systems, NCR management tools, SAP, or similar systems. - Strong English communication skills, both written and verbal. - Ability to travel up to 90% across North America. Requirements - Experience in EPC project quality leadership. - Background supporting substation upgrades, expansions, or new-build projects. - Internal or second-party audit experience; ISO 9001 audit knowledge preferred. - Relevant field credentials such as OSHA 30, Journeyman, Master Electrician, or similar certifications. - PMP certification or strong site/project management experience is a plus. Benefits - Healthcare benefits include medical, dental, vision, and prescription drug coverage. - Access to a Health Coach, a 24/7 nurse-based resource. - Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. - Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions. - Access to Fidelity resources and planning consultants. - Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

United States
$90.2K - $150.4K / year
Job Closed