Role Description As a CVS Flex Benefit Team Lead, you will be responsible for providing daily support to the CVS Flex Benefit Supervisor/Sr Analyst and guidance to the Tier 2, Escalation, and/or Design Team staff. The Lead is responsible for ensuring superior service for our members and Health Plan partners by: - Providing information, feedback, and coaching to agents. - Supporting the team to ensure agreed upon SLA standards are met. - Coaching teams for results and flawless execution of assigned work and associated performance metrics. - Creating and supporting a culture of inclusion and diversity. - Ensuring alignment with CVS practices, policies, and values as well as state, federal, and regulatory requirements. This is a remote work from home role with the flexibility to go into the office when needed. The hours of operation are Monday through Friday, between the hours of 8am to 6pm ET. Key responsibilities include: - Developing and maintaining strong relationships with clients, serving as a trusted point of contact for their support needs. - Providing expert guidance and support to clients, addressing inquiries, concerns, and requests related to the organization's products or services. - Handling complex or escalated client issues that require in-depth knowledge and problem-solving skills. - Assisting in the onboarding process for new clients, ensuring a smooth transition and understanding of the organization's offerings. - Gathering and analyzing client feedback, identifying areas for improvement and suggesting enhancements to products, services, or processes. - Monitoring key performance metrics, such as client satisfaction, response times, and issue resolution rates. - Contributing to the development and implementation of best practices, standard operating procedures, and tools to enhance efficiency and client satisfaction. - Conducting training sessions or workshops for clients to enhance their knowledge and proficiency in using the organization's products or services. - Providing guidance and support to junior members of the client support team by sharing knowledge, best practices, and lessons learned to foster their professional growth and development. Qualifications - 1+ years of working experience including strong proficiency with Microsoft Office, including Excel, Word, Access, and PowerPoint. - Strong comprehension, critical thinking, and problem-solving skills with the ability to think under pressure. - Strong oral and written skills with emphasis on grammar, editing, and proofreading skills. - Outstanding organizational and planning skills with demonstrated ability to prioritize workload and follow up. Requirements - Experience in the use of call center technologies/applications. - Experience working in a fast-paced call center environment is highly preferred. - The ability to lead diverse work groups in a highly professional and specialized work environment. - Must be able to communicate effectively with all levels and prepare effective written documents. - Expert level leadership skills and the ability to set high standards of performance and coach colleagues to continued success. - Ability to assess talent, manage people, and motivate others. - Strong interpersonal and relationship building skills. - Excellent oral, written, and interpersonal communications skills. - Analytical skills. - Ability to manage multiple people and priorities simultaneously. - Strong customer service skills. - Ability to work well with others and all levels of management. Benefits - Comprehensive and competitive mix of pay and benefits. - Medical, dental, and vision coverage. - Paid time off. - Retirement savings options. - Wellness programs and other resources, based on eligibility.

Role Description The Office Services Coordinator is responsible for supporting administrative operations, coordinating office services, and ensuring efficient day-to-day organizational support in a remote environment. This role manages vendor coordination, administrative processes, internal communications, and logistics that support distributed teams and business operations. The Office Services Coordinator works closely with HR, IT, facilities partners, and leadership to maintain seamless operations and a positive employee experience across remote and hybrid teams. This is a fully remote position; however, applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered. - Coordinate administrative services and operational support for remote teams - Manage vendor relationships, including office supplies, shipping, and service providers - Support onboarding logistics such as equipment coordination and documentation - Assist with scheduling meetings, coordinating calendars, and organizing virtual events - Maintain internal documentation, policies, and operational procedures - Support internal communications and cross-functional coordination - Track and manage operational budgets, invoices, and expense reporting - Assist with facilities coordination for hybrid or physical office needs if applicable - Provide general administrative support to leadership and departments - Ensure efficient workflow and continuous improvement of administrative processes Qualifications - Associate or Bachelor's degree in Business Administration, Operations, or related field - 2–4 years of experience in administrative support, office coordination, or operations roles - Strong organizational and multitasking abilities - Excellent written and verbal communication skills - Proficiency in Microsoft Office or similar productivity tools - Ability to manage vendors and coordinate logistics effectively - Strong attention to detail and problem-solving skills - Ability to work independently in a remote environment Requirements - Must currently reside in the United States - Must be legally authorized to work in the United States - Applications from individuals residing outside the U.S. will not be considered Benefits - Comprehensive medical, dental, and vision insurance - 401(k) retirement plan with employer matching - Paid time off (PTO) including vacation, holidays, and sick leave - Life insurance and disability coverage - Flexible remote work environment - Professional development opportunities - Employee wellness and assistance programs - Potential performance-based bonuses

Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. - May manage up to 25 dedicated clients, depending on complexity and/or client requirements. - Book of business may cover multiple industries, but with focus in select industry (or industries). - Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client. - Works with minimal supervision, and knows when to engage supervisor and/or peers throughout the company. - Aligns self and external resources around client’s goals by understanding what client is trying to accomplish in their programs and how we can contribute to these goals. - Develops service plans to capture goals and ensure progress. - Structures and uses data to tell a compelling story. - Presents data confidently and anticipates questions from supervisor and clients. - Significant knowledge of product and service capabilities. - With some assistance can implement and oversee client specific initiatives, i.e. closure projects, cost reduction projects, performance guarantee compliance. - Perceived as critical link between client, management and claims operations. - Proactively works with supervisor to plan for and ensure maximum retention rate. - Limits downside surprises by identifying and rectifying issues early. - Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with modest support. - Sets and communicates roles for all internal participants prior to critical meetings. - Ensures appropriate pre-brief and de-brief communication to drive successful client interactions. - Can scope out work-related projects, including time and resources needed to complete. - May assist in orienting and mentoring lower level employees. - Has complete understanding of program pricing. - Understands the basics of program profitability to the company. Able to make appropriate trade-offs between pricing levers to reach best outcome (e.g. multi-year deals, LOP, etc.). Qualifications - Bachelor's degree and 5 years related experience. - Insurance license required. - Often travels for client needs (e.g., claim reviews, stewardship discussions). Requirements - Able to create success stories and capture learning’s within own book of business and that of team members. - Able to provide synthesized summaries to senior leadership within AM team. - Focuses on what matters most, where there is risk and where senior management intervention may be required. - Frequently able to lead group meetings and/or provide value-added input where not the primary presenter. - Is accessible by team members when they encounter roadblocks with their work. - Able to provide value-added suggestions and approaches to make the team more successful. - With supervisors, understands what matters most and where/when to escalate issues. - Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

• Provide senior-level leadership for complex client relationships, translating client needs and business opportunities into effective solutions. • Build and sustain long-term client partnerships through deep strategic insight and strong executional leadership. • Collaborate cross-functionally to ensure seamless delivery and alignment with client goals. • Lead global teams to deliver solutions accurately and on time, while driving ongoing improvements in data quality. • Own operational performance metrics and support Complete Excellence initiatives through disciplined use of Daily Management System (DMS) routines. • Lead continuous improvement and structured problem-solving efforts to improve quality, efficiency, and delivery outcomes for the portfolio of grocery clients and for Global Operations. • Identify opportunities to enhance client satisfaction through improved database reporting, executive-level analysis, and technology-driven efficiencies. • Capture and translate project requirements into clear specifications to enable successful execution. • Drive efficiencies across teams to improve delivery excellence, productivity, cost effectiveness, and elimination of waste through partnerships on core tech projects and driving micro-automations. • Act as a liaison with global teams and third-party partners to ensure consistent, high-quality client delivery.