• Managing communication with individuals engaging with structured programs • Responding to enquiries using guided systems and templates • Coordinating follow-up and next steps using simple digital tools • Maintaining organised records of interactions • Following clear workflows and daily priorities • Participating in ongoing professional development

• Oversees a portion of a client account or various client accounts. • Follows all functional policies, and ensures compliance to all standard operating procedures • Meets expectations, all work/tasks, and ensures that progress toward goals/objectives is made • Supports and executes the calendar of events from preseason preparations through postseason shutdown for landscape and snow • Manages customer issues as they arise during day-to-day operations • Support and balance vendor sourcing to unify and increase profitability • Works in various customer portals, 3rd party systems, and KBS proprietary technology • Helps identify procedural issues and trends and sharing examples of best practices with leadership • Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing a specific, current risk of substantial harm to health and safety of self and others • Performs other related duties as required and assigned

Prepare and update renewal proposals, analyze client data to create effective risk management solutions, and assist in preparing presentation materials while mentoring other analysts and identifying opportunities for process improvement.

Role Description We're looking for a service-driven Remote Client Support Specialist to help deliver an exceptional client experience within a structured, advisor-led service model. This fully remote position is perfect for someone who enjoys helping others, staying organized, and ensuring every detail is handled with care. In this role, you'll partner closely with assigned advisors to support clients throughout their experience — answering questions, coordinating details, and keeping everything on track behind the scenes. If you're professional, dependable, and thrive in a process-driven environment, this opportunity offers flexibility and long-term growth potential. What You'll Do: - Provide responsive support to clients through their assigned advisor - Answer questions and deliver clear, accurate information - Assist with scheduling, confirmations, and follow-up communication - Maintain organized client records and documentation - Ensure timely updates and a seamless overall experience Qualifications - Strong written and verbal communication skills - Customer service or administrative experience preferred (not required) - Detail-oriented and comfortable managing multiple tasks - Self-motivated and able to work independently in a remote setting - Tech-comfortable and quick to learn new systems - Must be a citizen of the US, UK, LATAM, Spain, or Australia Benefits - 100% remote flexibility - Structured training and ongoing team support - Clear systems and processes provided - Opportunity for professional growth within a collaborative environment