Customer Facing Engineer
Location
United States
Posted
67 days ago
Salary
$125K - $225K / year
Seniority
Mid Level
Job Description
Customer Facing Engineer
Nova Intelligence
Role Description We're hiring customer-facing engineers to drive the adoption and success of Nova for our customers. You'll own POCs and enterprise deployments, prove the platform's value in complex customer environments, and guide enterprise SAP teams from initial deployment through long-term, expanding usage. You'll also serve as the highest-bandwidth channel between our customers and our product team. This is a technical role: it requires real SAP expertise, fluency in the Nova platform, hands-on debugging skill and the ability to communicate clearly with both developers and executives. What you'll do - Drive adoption and prove value. - Own POCs and enterprise deployments at our most important customers. - Pick the right use cases, configure Nova against their systems, and train customers on using Nova. - Demonstrate concrete wins and guide customers from first usage to durable, expanding adoption. - Work closely with engineers, product leaders, salespeople, and directly with our CTO and co-founder. - Own the long-term technical relationship. - Be the technical voice in the room with each customer's SAP architects, development leads, and product owners. - Align with their executives on long-term priorities and pair with their developers on the code itself. - Debug real problems in real systems. - Read code, read traces, form hypotheses, and resolve issues directly or route them precisely. - Translate customer reality into product. - Shape what we build next based on insights, friction points, and emergent use cases. Qualifications - Deep SAP technical experience from senior consulting, in-house development, or independent work. - Fluency in ABAP and polyglot beyond it. - Informed opinions on AI tooling and frontier models. - Experience with modern coding agents. - Clear and direct communication with both technical and executive stakeholders. - Track record of public technical output (writing, talks, open-source contributions, community presence) is a strong plus, but not required. Background we'd like to see - 5+ years of serious SAP technical work. - Hands-on experience with S/4HANA migrations or Clean Core programs. - Side projects, experiments, or contributions outside the SAP ecosystem, especially with AI or Agentic AI tooling. - Time at an early-stage startup or small consulting firm where you owned customer outcomes end-to-end. Benefits - Use Nova every day, becoming one of the most fluent users of frontier AI tooling for SAP. - Work in a small, highly talent-dense team building the infrastructure to make AI fluent in SAP. - Competitive compensation and meaningful equity. - Full health, dental, and vision coverage.
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