• Support daily quality operations to ensure timely execution of QA deliverables for product release, documentation, samples, quality records, and certification programs. • Assist with the collection, review, organization, and maintenance of documentation and samples required for product certifications, customer requests, audits, and regulatory support. • Maintain quality databases, trackers, and shared records to support accurate reporting, traceability, and inspection readiness. • Provide practical quality guidance to business partners while balancing compliance requirements, business needs, and risk-based decision-making.

• Design, develop, execute and maintain automated test suites for web, cloud, desktop and/or mobile applications • Create, execute and maintain manual test cases for scenarios not suitable for automation • Contribute to an "automation-first" testing strategy by identifying opportunities to improve coverage, reliability and execution time • Collaborate with developers, product managers and QA team members to clarify requirements and define testing approaches • Validate new features through a combination of automated tests and exploratory/manual testing • Analyze test results, log defects and work with development teams to support resolution • Monitor automation execution results in CI/CD pipelines and act on failures • Provide regular updates on progress, risks and improvement suggestions to the QA Lead

Role Description Profissional de nível PL/SR que atua com Testes. Irá atuar na modalidade remoto. Qualifications - Criação e execução de Planos de Testes com foco em BDD; - Experiência na escrita de Gherkin; - Conhecimento em pelo menos uma das seguintes linguagens de programação: C#, Java, Python, Ruby ou Javascript; - Vontade para aprender outras linguagens para automação de testes; - Frameworks e bibliotecas: Cucumber, Selenium, Appium; - Conhecimento em automação de testes Web e API (REST); - Conhecimento de client para chamadas SOAP/REST (SOAPUI ou Postman); - Experiência em automação de testes cross-browser para web; - Preparar dados de teste de acordo com a necessidade do produto; Requirements - Desejável conhecimento de CI e CD; - Conhecimento em Pipeline; - Ferramentas de CI (Jenkins, Azure Pipeline, Continuous Testing...); - Conhecimento de negócio na área financeira; - Conhecimento em Device Farm como SauceLabs; - Experiência em automação de testes Mobile; Benefits - Goste de trabalhar em equipe e seja colaborativa em suas atribuições; - Tenha coragem para se desafiar e ir além, abraçando novas oportunidades de crescimento; - Transforme ideias em soluções criativas e busque qualidade em toda sua rotina; - Tenha habilidades de resolução de problemas; - Possua habilidade e se sinta confortável para trabalhar de forma independente e gerenciar o próprio tempo; - Tenha interesse em lidar com situações adversas e inovadoras no âmbito tecnológico;

Role Description This offshore role functions as the "Customer Support Call Centre" and Quality Assurance. Our CSCC serves as the primary point of contact for clients requiring technical assistance, effectively acting as a filter for the Job Scheduling Coordinator and the Leading Hand Tradesman. By providing immediate desktop technical support—such as troubleshooting Wi-Fi disconnections, inverter resets, or product faults ensuring clients receive rapid assistance while onsite leadership remains focused on field operations and high-level scheduling. Key Responsibilities - Desktop QA & Safety Audits - Desktop Safety Audits: Review Job Safety Analysis (JSA) submissions within Simpro to ensure field teams are adhering to safety protocols. - Photo Quality Assurance: Systematically audit installation photos in Simpro to verify workmanship quality and ensure technical standards are met before a job is finalised. - Warranty Coordination: Use HubSpot to log and track warranty claims, ensuring the client is kept informed throughout the process until a resolution is reached. - Strategic Support Objectives - The Client: Receives immediate, professional technical assistance, improving the overall customer experience. - Leading Hand Tradesman: Is relieved of administrative "firefighting" and remote troubleshooting, allowing more time for onsite leadership and quality control. - Job Scheduling: Experiences reduced call and email volume, allowing the coordinator to focus on efficient resource allocation and dispatch. Qualifications - Exceptional verbal and written English (AUS) communication skills. - Strong technical aptitude with the ability to guide clients through technical processes over the phone. - High level of attention to detail for desktop auditing of safety and quality documentation. - Proficiency in HubSpot and Simpro is highly desirable. - Patient and professional manner when handling customer support enquiries. Requirements - Permanent day shift, remote/WFH - Philippines. - Full-time, 40 hours weekly. - VA Rate: $10 AUD per hour. - Business Unit: Org's Customer Support Centre. - Reports to: Leading Hand Tradesman / Job Scheduling Coordinator.