Role Description We’re hiring a Lead Operations Manager to lead and scale operations across multiple home-based service regions within a growing behavioral health organization. This role oversees 5–8 Operations Managers (Care Coordinators) and partners closely with clinical and executive leadership to ensure families receive consistent, high-quality care while teams are supported, accountable, and set up for success. What You’ll Do - Lead & Develop Teams - Directly manage, coach, and mentor Operations Managers who coordinate care between patients and technicians across multiple regions and states. - Set clear expectations, drive accountability, and support professional growth. - Build strong, engaged teams aligned around client outcomes. - Own Operational Excellence - Establish clear expectations and standards, and ensure proper communications for: - Technician engagement and stability - Client retention and satisfaction - Fulfillment of prescribed therapy - Service continuity and recovery from disruption - Ensure consistent execution of The Treetop’s client lifecycle procedures across regions. - Monitor service fulfillment, disruption resolution, scheduled-to-actual performance, documentation quality, and retention of both clients and technicians. - Identify trends, risks, and bottlenecks; implement corrective action plans. - Monitor high-risk operational scenarios (extended service disruptions, repeated cancellations, pending discharges). - Champion the Client & Family Experience - Ensure Operations Managers maintain strong, proactive relationships with families once services are active. - Oversee escalation management for high-risk or complex client situations, including service disruptions and pending discharges. - Reinforce a family-centered approach that balances operational efficiency with compassionate, responsive care. - Support and Retain Quality Technicians - Ensure Operations Managers maintain strong, proactive relationships with technicians once they are assigned to a client. - Create workflows to document and track technician satisfaction and performance. - Build processes to and work with scheduling to ensure adequate hours for technicians. - Partner & Scale - Collaborate with Clinical, Scheduling, Recruiting, and Executive leaders to ensure adherence to payer requirements, internal policies, and SOPs across all operational teams. - Help design and refine compensation and incentive plans for Operations Managers that are aligned with client outcomes and service fulfillment. - Support growth, standardization, and continuous improvement across regions, and drive continuous improvement initiatives using data in Salesforce. Qualifications - 5+ years in healthcare, behavioral health, ABA, or multi-site operations. - 3+ years leading managers or senior team members. - Strong coaching, accountability, and performance-management skills. - Experience with clinic-based and/or home-based care models. - Comfortable working in EMRs and scheduling systems (Lumary, CentralReach, or similar). - Experience using reporting and dashboards in Salesforce strongly preferred. - Bachelor’s degree preferred (advanced degree a plus). Benefits - Salary that matches your skills: $75,000 – $95,000 annually depending on experience. - Health, dental, and vision insurance. - Life insurance. - 401(k) with company match. - Paid Time Off & Paid Holidays. - Paid Training. - Supportive team culture: Fun, collaborative, and focused on professional growth. Company Description Treetop ABA – where your skills meet your purpose.

• Responsible for supervising operations of the district to include hiring, live coaching, virtual coaching, representative development, performance management, and the assignment of key "priority" accounts within the medical community, managing 6-10 representatives. • Develops and implements strategic plans for the District, business plan, and overall responsibility for budgets at District level in alignment with RBD expectations. • Plans, organizes, and monitors performance to achieve the business potential of the District and the RBU. • Ensuring effective utilization of promotional material, making valuable contribution to the formulation of strategic plans. • Proactive data analysis to identify market trends. • Collaborates, identifies, & motivates key account development and opportunities that impact regional/national business. • Build relationships with customers (including KOLs) and key stakeholders and utilizes content appropriately for engagement. • Develops external advocates and contributes to advocacy and community engagement as necessary. • Ensures actions of self and team are fully compliant; has complete understanding of all relevant compliance policies and processes; escalates issues as necessary, and ensures appropriate commitment to integrity within their team. • Implements and upholds District Standards with sales colleagues. • Employs multiple and interactive methods of coaching across all engagement types to build hybrid rep capabilities.

• Responsible for developing supervisors and frontline associates through the formal Coaching & Development program. • Oversees delivery of sales and service metric results at or above established goals. • Accountable for program fulfilment, information management, and expertise over all programs fulfilled in their particular work area. • Analyzes and reviews daily operations, team development, and owner satisfaction. • Monitors compliance of company policies and procedures, operating structure, and information flow. • Conducts regular one-on-one sessions with supervisors to identify performance gaps and take timely action when applicable. • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.

Role Description At REE Medical, our Client Experience Navigators serve as dedicated case managers for the veterans and clients we support. Navigators guide each client through the medical evidence process, ensuring their journey is smooth, informed, and compassionate from start to finish. - Act as the client’s advocate and case manager, guiding them through each phase of their case lifecycle with care, clarity, and precision. - Establish trust quickly with new clients, clearly explaining the process, expectations, and timelines in tandem with professionally conducting the handoff between intake coordinators and navigation departments. - Maintain ongoing communication through calls, emails, and check-ins, ensuring clients remain informed and supported. - Anticipate client needs, address challenges proactively, and ensure all cases progress efficiently. - Coordinate all case activities and documentation. - Collaborate with internal departments such as Sales, Medical Services, Client Review, and Health Information Management to move each case forward. - Track progress across every stage of the process, ensuring all required documentation is complete, accurate, and compliant. - Maintain up-to-date records while safeguarding all personal and health information in accordance with privacy regulations. - Problem-solve and manage complex situations. - Identify potential delays or barriers early and work with leadership to resolve them. - Support clients through sensitive or emotionally challenging moments with empathy and professionalism. - Escalate issues appropriately when additional review or leadership involvement is required. - Contribute to continuous improvement by providing feedback and insights to help improve internal processes and client communication. - Participate in discussions and initiatives focused on enhancing the overall client experience and team efficiency. Qualifications - 2+ years of experience in case management, client coordination, or administrative support within a medical, healthcare, or service-oriented organization. - Proficiency in Microsoft Office Suite and experience navigating multiple systems (Salesforce, ZoHo, Slack, Teams, etc.). - Exceptional organization, time management, and multitasking skills with a strong attention to detail. - Demonstrated empathy, professionalism, and communication skills when working with clients in sensitive or complex situations. - Comfort working in a high-volume environment and managing multiple cases simultaneously. - Analytical and problem-solving mindset, with the ability to identify and resolve issues proactively. - Experience working with or supporting the veteran community or VA processes is a strong plus. - High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred. Requirements - Timely case completion rates. - Documentation accuracy and compliance. - Client satisfaction and feedback. - Responsiveness and communication quality. - Collaboration with internal departments. Benefits - Competitive salary: $28/hour - $30/hour depending on experience. - Health, dental, and vision insurance with Company-sponsored Life Insurance. - Retirement savings plan with company match. - Vacation time off, sick time off, and holidays. - Ongoing training and development programs. - Opportunities for advancement within the company. - Flexible work schedules. - Remote first environment with companywide conferences annually. - Employee assistance program for personal and family well-being. - Employee discounts on products and services through Insperity. - Recognition programs for outstanding performance. - Company-sponsored social events and activities.