At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Skillbridge - Enterprise Support Manager Internship *This job is for candidates who are currently on active military duty and exiting the military within the next 12 months. Why We Have This Role As an Enterprise Support Manager of a team of Enterprise Support Associates you will combine a passion for developing and leading teams, solving complex business problems and ensuring delivery of top tier customer support. You’ll also drive customer obsession by helping our clients unlock the most value from our products and services. Working closely with our Global Head of Customer Support Operations and other cross functional leaders, you will help establish a strong network that enhances the customer experience for our largest enterprise clients. You should have a strong interest in (1) building high performing teams; (2) driving operational best practices; (3) helping unlock the value of the product for customers when facing technical issues; and (4) providing a world class customer experience. How You’ll Find Success - Strong problem-solving skills: Can navigate a fast-paced, ambiguous environment and find creative solutions to challenges. - Excellent process and system comprehension: Adept at navigating complex workflows across people, systems and data with ease - tactically proficient and detail-oriented while simultaneously possessing the ability to zoom out for a 100-foot strategic overview. - Excellent communication skills: Verbal and written - critical to managing stakeholder and team expectations, reporting, and developing internal partnerships. - Leadership and mentoring abilities: Passionate about coaching and mentoring a high performing team. - Results-oriented mindset: Driven by achieving success,takes action to celebrate success, remove barriers, and make choices to adjust focus areas as needed. - Strategic thinking: Able to design and implement innovative, global, and scalable operational processes that increase efficiency and ensure a positive stakeholder experience. How You’ll Grow - Leadership Development: As a Manager, there will be ample opportunities for the individual to further develop their leadership and mentoring abilities. - Strategic Thinking and Process Improvement: You will have the chance to design and implement innovative, global, and scalable operational processes. You can take the initiative to identify areas for improvement, streamline processes, and optimize efficiency within the department. - Cross-Functional Collaboration: You will have the opportunity to gain exposure to different areas of the business to broaden your understanding of the company's operations, enhance your communication and teamwork skills, and provide a holistic perspective that will be valuable for your career advancement. Things You’ll Do - Lead a team of Enterprise Support specialists to deliver high touch technical support and hands on break fix support. - Provide coaching and mentorship to guide career development for their team - Foster a culture of accountability, inclusion, and customer obsession - Work closely with cross-functional counterparts to identify and drive initiatives to improve the customer experience - Collaborate with the Product team, bringing unique insights on real-world client needs to shape Product roadmap. - Partner closely with our XM Success team to own complex product support issues and enable that teams’ success - Manage team capacity and resource allocation - Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics and to external customers - Maintain an expert knowledge of the Qualtrics XM Platform and other products and drive improvements to product quality/customer experience What We’re Looking For On Your Resume - Bachelor’s degree, or completion of Bachelor’s degree by military exit date - Excellent verbal and written communication skills - Passion for enabling others to achieve success - Demonstrated ability to build and lead teams to concrete and measurable results - Excellent analytical/problem-solving skills with a history of driving impact within a high-growth organization - Excellent interpersonal skills and the ability to coach and influence others What You Should Know About This Team - Supportive environment with opportunities to work both autonomously and collaboratively - Fun, inviting, and inclusive team made up of passionate, kind, and smart people who exemplify what it means to be Customer Obsessed - We are a group of highly driven individuals that are intelligent, organized, and dedicated. Our Team’s Favorite Perks and Benefits - In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices) - Relocation bonus for out of state applicants - 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure) - Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year) - Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities Skillbridge interns are paid directly by the military/DOD and therefore not eligible for compensation from Qualtrics. The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

• Act as the client’s advocate and case manager, guiding them through each phase of their case lifecycle with care, clarity, and precision. • Establish trust quickly with new clients, clearly explaining the process, expectations, and timelines in tandem with professionally conducting the handoff between intake coordinators and navigation departments. • Maintain ongoing communication through calls, emails, and check-ins, ensuring clients remain informed and supported. • Anticipate client needs, address challenges proactively, and ensure all cases progress efficiently. • Coordinate all case activities and documentation. • Collaborate with internal departments such as Sales, Medical Services, Client Review, and Health Information Management to move each case forward. • Track progress across every stage of the process, ensuring all required documentation is complete, accurate, and compliant. • Maintain up-to-date records while safeguarding all personal and health information in accordance with privacy regulations. • Problem-solve and manage complex situations. • Identify potential delays or barriers early and work with leadership to resolve them. • Support clients through sensitive or emotionally challenging moments with empathy and professionalism. • Escalate issues appropriately when additional review or leadership involvement is required. • Contribute to continuous improvement. • Provide feedback and insights to help improve internal processes and client communication. • Participate in discussions and initiatives focused on enhancing the overall client experience and team efficiency.

• Handles all phases of contract administration for clinical trials, research projects, and third-party awards, from intake to implementation. • Manages negotiations with multiple parties on various complex contracts, handling several trials and other projects with competing deadlines. • Presents business strategies, agreements, subcontracts, grants and third-party awards to internal stakeholders to determine accurate contracting arrangements for research projects. • Prepares and reviews contractual documentation for third-party award submissions, both government and non-government; creates appropriate flow down terms and conditions for each award to be applied to future agreements. Provides oversight to ensure that the EEO, FAR, OMB and related Federal requirements are incorporated, as required, into individual subcontracts. • Supports NMDP's study networks (CIBMTR, BMT CTN, PTCTC) by negotiating and overseeing contracts throughout the life of a clinical trial. This role will be expected to provide contractual support to many aspects of a clinical trial, including funding agreements, laboratory agreements, clinical trial agreements, study riders, along with other contracts as required by the protocol or study team. • Oversees or conducts negotiation of contracts and third-party awards; documenting discussions and using sound judgment and seeking the appropriate management approval for the acceptance of legal, financial and operational terms and conditions. Brings contracts to closure by creating acceptable solutions and mitigating NMDP risk.

Title: RN Case Manager Location: Atlanta, GA, USA Job Description: Company Description WHO IS GUIDEHEALTH? Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides&trade; and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.  As a growing and innovative organization, we operate with a high degree of agility. Employees are expected to adapt to evolving business needs, step in to support cross-functional initiatives, and contribute beyond traditional role boundaries when needed. This collaborative and flexible mindset is essential to our success. We encourage cross-training, ongoing development, and a commitment to learning across all areas of the business&mdash;ensuring we continue to grow and you continue to thrive as a high-performing, mission-driven team. Join us as we put healthcare on a better path!! Job Description As an RN Case Manager, you will partner with clinical teams to provide complex case management and strengthen the connection between the patient, the primary care physician/medical practice staff, and the patient&rsquo;s care team. The Registered Nurse (RN) Case Manager is responsible for a specific patient population experiencing complex medical conditions, socio-economic, and/or mental health co-morbidities. The RN Case Manager will optimize the patient&rsquo;s health status through assessment, planning, implementation, coordination, monitoring, and evaluation of the options and services available to the patient. The RN Case Manager collaborates with their assigned Healthguides to achieve optimal quality, clinical, and financial outcomes. This is primarily a remote position that will require travel as needed (10%-15%) to clinical sites in the Atlanta, GA area. What you'll be doing: - Conducting in-depth telephonic assessments to understand each patient&rsquo;s medical, psychosocial, and social needs. - Reviewing and updating medical histories&mdash;including medications, chronic conditions, and preventive care. - Developing individualized care plans and guiding patients through their treatment goals and care options. - Providing empathetic, evidence-based education on chronic disease management and preventive health. - Monitoring progress by phone, adjusting care plans, and ensuring patients stay connected to their providers. - Completing Medicare Annual Wellness Visits (AWVs) via telehealth under physician supervision. - Partnering with Healthguides who support non-clinical needs such as scheduling, transportation, food assistance, and SDOH resources. - Performing proactive outreach and timely follow-ups to maintain continuity of care and patient engagement. - Advocating for patients, helping them access the right resources at the right time. - Documenting clearly and accurately in the EHR and care-management systems during and after calls. - Supporting quality outcomes (HEDIS, NCQA) by coordinating preventive services and managing chronic conditions. - Participating in virtual meetings, ongoing education, and clinical training to stay current with care standards. - Using multiple communication methods (phone, text, patient portals, email, AI-supported tools) to reach high-risk patients. - Collaborating in AI-driven outreach programs that help connect with vulnerable populations. - Protecting patient privacy in a secure, private home workspace. - Performing additional responsibilities as needed to support patients and the care team. Qualifications What you'll need for success: - Licensed Registered Nurse in good standing in the State of Georgia with a compact license. - 3+ years of RN Case Management experience in an outpatient setting. - Bachelor of Science in Nursing, preferred. - Certification in Case Management, preferred. - Strong problem-solving skills to diagnose, troubleshoot, and resolve barriers to patient care, workflows, and care plan progression. - Ability to analyze complex healthcare challenges and implement effective solutions while maintaining compliance within a high-regulation healthcare environment. - Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment, ensuring timely and efficient case management. - Exceptional written, visual, and verbal communication skills. - Ability to participate in virtual meetings with clear verbal communication, engaging effectively with healthcare teams, patients, and stakeholders. - Exceptional conversational skills and the ability to precisely document patient interviews, leveraging software in real time. - Strong interpersonal skills with a focus on empathy, patience, professionalism, and respect in all patient, team, and client interactions. - Demonstrated competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (i.e., Electronic Medical Records, care management analytics databases, phone dialing system, Microsoft Office). - Ability to meet accreditation and quality standards, including but not limited to NCQA and HEDIS. - Observance of patient confidentiality through the use of the provided headset during all conversations in a private home office without distraction. - Compliance with all Guidehealth policies and procedures. What we'd love for you to have: - BSN and Case Management certification preferred. Additional Information The salary range for this role is $80,000.00 to $83,000.00 ALIVE with Purpose: How We Thrive at Guidehealth At Guidehealth, our values come to life in everything we do. - We are Driven by Accountability &mdash; grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike. - Always Growing, Always Learning &mdash; staying curious and continuously improving inspires us to shape a better future for healthcare. - With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve. - At Guidehealth, Every Voice Matters &mdash; we believe our collective strength is rooted in the unique perspectives of each team member. - And through Empathy in Action, we build stronger connections with those who count on us. - This is what it means to be ALIVE with purpose. This is how we thrive &mdash; together &mdash; at Guidehealth. BENEFITS: While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include: - Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. - Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered. - Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution. - Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected. - Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times. - Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals. - Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need. - Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us. All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits. COMPENSATION: The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of Guidehealth&rsquo;s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.  OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA</strong> This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth&rsquo;s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements. REMOTE WORK TECHNICAL REQUIREMENTS Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements. SECONDARY EMPLOYMENT At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest. To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.