• Developing professional, productive relationships with all account constituents • Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to live • Facilitating communications to ensure solid client relations • Addressing client concerns, seeks resolution to issues • Acts as the liaison between the client and internal resources • Tracking and managing daily tactical issues • Ensuring customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk • Developing recommendations for and communicates operations and for client policies and management action • Informing client of changes in legislation that affect disability, workers compensation and FMLA management • Tracking customer renewal timeframes, plans renewal effort according to appropriate timing • Identifying and planning further sales opportunities • Escalating issues to senior leadership when necessary

• Own, deepen, and expand Localytics' most important enterprise relationships. • The Client Partner is the single-threaded owner of named enterprise accounts and is accountable for retention, expansion, and long-term value creation. • This role drives growth by evangelizing Localytics across customer organizations, building executive relationships, and systematically expanding our footprint of new apps, increased allotments, additional products, and services. • Not a reactive support role; the Client Partner is a growth owner, executive relationship builder, and strategic operator responsible for turning Localytics' best customers into its largest and most durable revenue streams. • Act as the primary relationship owner across the customer organization—from senior practitioners to VP, SVP, and C-suite sponsors. • Help enterprise customers deeply understand how their apps perform and how engagement marketing drives business outcomes, using Localytics analytics. • Guide customers toward building and scaling a world-class engagement marketing program, including best practices, operating models, and measurement. • Evangelize Localytics across business units, departments, regions, and apps to expand adoption and strategic relevance. • Establish, own, and execute multi-year account plans aligned to customer objectives and Localytics growth goals. • Drive complex expansions involving multiple stakeholders, products, apps, and buying centers. • Partner closely with Product and Engineering to translate stated and unstated customer needs into roadmap influence and solution design. • Serve as the company's early-warning system, surfacing churn risk, competitive threats, and expansion opportunities before they appear in revenue. • Enable customers to deploy, adopt, and scale Localytics across their organization—acting as an internal champion and educator. • Contribute to the development and documentation of enterprise account management playbooks, processes, and best practices.

• Identify, recruit, and negotiate with targeted distribution, manufacturing, and retail vertical partners to join Phocas' partner ecosystem. • Identify opportunities to cultivate and grow relationships with existing partners. • Develop and execute joint business plans to achieve strategic goals and drive partner engagement. • Collaborate closely with the sales and marketing teams to align partner initiatives with core business strategies. • Conduct regular sales enablement sessions for partners on Phocas products, solutions, and best practices to maximize partner capabilities. • Manage the partner onboarding process, ensuring smooth integration and communication throughout. • Monitor and report on partner performance metrics, making adjustments to strategies as necessary to ensure successful outcomes. • Work directly with partners to develop profitable opportunities and drive sales of Phocas solutions. • Participate in industry events and trade shows to promote partnership capabilities and showcase our solutions. • Support partners in generating leads and developing go-to-market strategies to maximize their potential.

Role Description In this role, you will: - Respond to requests and referrals for youth and young adult peer support - Support youth in identifying their strengths, needs, and priorities - Assist youth in communicating their needs to members of their care team - Provide emotional support and model self-advocacy across a variety of settings Key Responsibilities: - Facilitate a youth-centered process to identify strengths, needs, and goals - Help youth clarify, prioritize, and articulate concerns effectively - Identify and connect youth to formal and natural supports within their community - Coach and support youth in accessing resources, including making calls and completing forms or applications - Maintain up-to-date local resource information and educate youth on how to access resources independently - Support youth in meetings and appointments, including but not limited to: - Child and Family Team meetings - Schools and court settings - Child welfare reunification planning - Inpatient and outpatient treatment reviews - Medical and therapeutic appointments - Encourage independence by building skills in resource navigation and self-advocacy - Perform other duties as assigned Qualifications - One year of lived experience and demonstrated knowledge of the mental health system and how to navigate it - Valid driver’s license, reliable vehicle, and current auto insurance - Ability to travel and work evenings and weekends as required - Ability to pass required background checks (CRIMS) and federal drug screening Requirements - Strong written and verbal communication skills - Genuine interest in the well-being of peers and the ability to honor each person’s unique experiences - Ability to empower youth to actively participate in developing their plan of care - Basic computer proficiency (e.g., Android apps, Microsoft Office) - Ability to work effectively with individuals from diverse cultural, religious, racial, educational, and socioeconomic backgrounds - Ability to lift and carry up to 35 pounds - Prior knowledge of or experience with the Wraparound process is preferred Benefits - Medical, Vision, and Dental coverage + comprehensive benefits and PTO package Company Description If you’re ready to make a meaningful impact in the lives of young people and contribute to a compassionate, youth-centered organization, we’d love to hear from you. Apply today and join us in empowering youth in our community.