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Alight Solutions logo
Alight Solutions

Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider

Senior Client Manager – Alight Leave Solutions

Client PartnerSalesOtherRemoteSeniorTeam 10,001+Since 2016H1B SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

115 days ago

Salary

$90K - $120K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Client Manager – Alight Leave Solutions

Alight Solutions

• Developing professional, productive relationships with all account constituents • Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to live • Facilitating communications to ensure solid client relations • Addressing client concerns, seeks resolution to issues • Acts as the liaison between the client and internal resources • Tracking and managing daily tactical issues • Ensuring customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk • Developing recommendations for and communicates operations and for client policies and management action • Informing client of changes in legislation that affect disability, workers compensation and FMLA management • Tracking customer renewal timeframes, plans renewal effort according to appropriate timing • Identifying and planning further sales opportunities • Escalating issues to senior leadership when necessary

Job Requirements

  • 5 years of direct client facing experience or equivalent
  • Sound communication, relationship development, negotiation, and issue management skills
  • Experience monitoring and managing profitability (gross margin)
  • Ability to understand financial reports
  • Experience managing customer satisfaction, loss risk, and issues
  • Create and develop sales, renewal and enhanced plans for individual customers
  • Experience in: HR services, outsourcing, business management, disability / absence, and healthcare

Benefits

  • health coverage options
  • wellbeing and support programs
  • retirement
  • vacation
  • sick leave
  • maternity leave
  • paternity & adoption leave
  • continuing education and training
  • several voluntary benefit options

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