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Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider
Senior Client Manager – Alight Leave Solutions
Location
North Carolina
Posted
115 days ago
Salary
$90K - $120K / year
Seniority
Senior
Job Description
Senior Client Manager – Alight Leave Solutions
Alight Solutions
• Developing professional, productive relationships with all account constituents • Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to live • Facilitating communications to ensure solid client relations • Addressing client concerns, seeks resolution to issues • Acts as the liaison between the client and internal resources • Tracking and managing daily tactical issues • Ensuring customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk • Developing recommendations for and communicates operations and for client policies and management action • Informing client of changes in legislation that affect disability, workers compensation and FMLA management • Tracking customer renewal timeframes, plans renewal effort according to appropriate timing • Identifying and planning further sales opportunities • Escalating issues to senior leadership when necessary
Job Requirements
- 5 years of direct client facing experience or equivalent
- Sound communication, relationship development, negotiation, and issue management skills
- Experience monitoring and managing profitability (gross margin)
- Ability to understand financial reports
- Experience managing customer satisfaction, loss risk, and issues
- Create and develop sales, renewal and enhanced plans for individual customers
- Experience in: HR services, outsourcing, business management, disability / absence, and healthcare
Benefits
- health coverage options
- wellbeing and support programs
- retirement
- vacation
- sick leave
- maternity leave
- paternity & adoption leave
- continuing education and training
- several voluntary benefit options
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