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2K develops interactive entertainment for handheld gaming systems, console systems, personal computers, and mobile devices. The gaming and entertainment company
Technicien(ne) support / Helpdesk support
Location
Canada
Posted
25 days ago
Salary
0
Seniority
Entry Level
Job Description
Technicien(ne) support / Helpdesk support
2K
Qui nous sommes Gearbox Studio Québec rassemble une équipe de talents d’exception, animés par la passion de créer des jeux vidéo primés et emblématiques. Nos univers riches prennent vie à travers des récits transmédia, des expériences en direct et des produits dérivés, offrant aux joueurs des aventures immersives inoubliables. Notre studio est reconnu pour son travail sur des franchises à succès comme Borderlands, Tiny Tina’s Wonderlands et Brothers in Arms, ainsi que pour le développement continu de licences cultes telles que Duke Nukem, Risk of Rain et Homeworld. Gearbox a également des bureaux au Canada, dans les villes de Québec et Montréal. Gearbox Studio Québec est fier de faire partie de 2K, un label d’édition de Take-Two Interactive Software, Inc. (NASDAQ : TTWO) Pour en savoir plus, visitez www.GearboxSoftware.com. Gearbox Studio Québec est un développeur de jeux AAA indépendant. Nous aspirons à maintenir l'équilibre entre des projets ambitieux, une équipe à taille humaine et la réalisation de soi. Nous récompensons le travail au mérite et offrons de nombreux avantages : assurances collectives, contribution au REER des employés, formation spécialisée, gestion du temps flexible, et le programme de partage des profits le plus généreux de l’industrie. Ce que nous recherchons Gearbox, le développeur des titres à succès Borderlands, Brothers In Arms et Battleborn, est à la recherche d'un(e) spécialiste talentueux(euse) pour rejoindre notre équipe de support informatique. Ce candidat rejoindra une équipe de support à la fine pointe de la technologie pour soutenir nos studios. Ce poste nécessitera un téléphone mobile et occasionnellement de travailler après les heures de bureau régulières, ainsi que la fin de semaine. Responsabilités principales - Fournir un soutien technique de niveaux 1 et 2, en personne et à distance, pour tout le matériel (PC Windows, Mac, tablettes Wacom, périphériques) et les logiciels (Administratifs et Spécialisés). - Gérer les comptes utilisateurs, les permissions et les groupes dans notre Active Directory. - Prendre en charge le volet informatique de l'intégration (onboarding) et du départ (offboarding) des employés, y compris la configuration des postes de travail et la gestion des comptes. - Répondre, suivre et résoudre toutes les demandes de soutien via notre système de billetterie (ex : Jira, ServiceNow). - Créer et maintenir la documentation pour les problèmes courants et leurs solutions dans notre base de connaissances. - Maintien de l’inventaire physiques du matériel disponible. - Collaborer avec les membres seniors de l'équipe TI pour escalader et résoudre les problèmes techniques complexes. Profil du candidat - Expérience avec les systèmes d’exploitation et les applications Windows 10-11 - Expérience en recherche, analyse et interprétation des problèmes des systèmes automatisés (Atout) - Expérience et formation connexes en matière de dépannage et de support technique (Atout) - Bilinguisme complet (Français et Anglais) à l’oral et à l’écrit - Connaissance de base de Linux, Mac, TCP / IP, etc. (Atout) - Volonté d’apprendre les pipelines et les outils utilisés dans le développement de jeux vidéo pour offrir un support de qualité. - Expérience dans le domaine du service client (Atout) #LI-Sur Site Who We Are The Gearbox Entertainment Company is home to a world-class team that entertains the world with award-winning and genre-defining video games. Our games are entrenched with rich universes that are expanded upon via transmedia storytelling, live experiences, and consumer products. Gearbox Entertainment has become widely known for developing successful game franchises such as Borderlands, Tiny Tina’s Wonderlands, and Brothers in Arms, as well for continued development of acquired properties including Duke Nukem, Risk of Rain, and Homeworld. The company was founded as Gearbox Software in 1999 by a team of industry veterans and is headquartered in Frisco, Texas. The Gearbox Entertainment Company is proud to be part of 2K, a publishing label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). For more information, visit www.GearboxSoftware.com. Located in beautiful Quebec City, our studio is a short walk away from the the city's most vibrant districts, bars, restaurants, parks and coffee shops. We love to create and play games. We reward teammates based on merit and offer a comprehensive health benefits package, generous RRSP matching, flexible time-off, training and numerous other perks. What We Are Looking For We are looking for a talented Helpdesk Specialist to join our IT Support team! This person will join a state of the art tech team to support our studio. This position will require a mobile phone and occasionally requires after-hours and weekend work. Key Responsibilities - Provide Level 1 and 2 technical support, in-person and remotely, for all hardware (Windows PCs, Macs, Wacom tablets, peripherals) and software (Administrative and Specialized). - Manage user accounts, permissions, and groups in our Active Directory. - Take care of the IT side of employee onboarding and offboarding, including desktop configuration and account management. - Respond, track, and resolve all support requests through our ticketing system (e.g., Jira, ServiceNow). - Create and maintain documentation for common problems and their solutions in our knowledge base. - Maintains the physical inventory of available hardware. - Collaborate with senior IT team members to escalate and resolve complex technical issues. Qualifications - Experience with Windows 10-11 operating systems and applications - Experience in researching, analyzing and interpreting problems with automated systems (Asset) - Related troubleshooting and technical support experience and training (Asset) - Full bilingualism (French and English) oral and written - Basic knowledge of Linux, Mac, TCP/IP, etc. (Asset) - Willingness to learn the pipelines and tools used in video game development to offer quality support. - Experience in customer service (Asset) Our Commitment to Equal Opportunity Gearbox Entertainment is committed to ensuring that all team members work in an environment free from discrimination and harassment, and one that reflects the diversity of the world it strives to entertain. As an equal opportunity employer, Gearbox Entertainment does not discriminate against applicants or employees on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, or genetic information, or any other status protected by applicable law. Gearbox Entertainment is also committed to providing reasonable accommodations to qualified individuals to participate in the job application process, to perform the essential functions of a job, and to enjoy the benefits and privileges of employment equal to those enjoyed by individuals without disabilities. If you need a reasonable accommodation at any point during the job application process, please contact us for more information. Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts. #LI-Onsite
Benefits
- 401(K), 401(K) matching, Childcare benefits, Commuter benefits, Company-sponsored outings, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Free daily meals, Generous PTO, Health insurance, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid sick days, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Relocation assistance, Free snacks and drinks, Team based strategic planning, OKR operational model, Team workouts, Mandated unconscious bias training, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Hybrid work model, Diversity recruitment program
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