Role Description We're currently seeking motivated individuals to join our growing virtual team in a flexible travel support role. As a Travel & Booking Specialist, you'll assist clients with organizing and confirming their travel plans while working in a remote setting that allows you to manage your own schedule. This opportunity is perfect for those looking to build additional income, gain new skills, or transition into a more flexible work style. Whether you're experienced in customer service or just getting started, you'll have access to the tools and guidance needed to succeed. - Support clients with arranging travel details including accommodations, airfare, cruises, and activities - Review client preferences to help identify suitable travel options - Provide guidance and suggestions to enhance overall trip planning - Communicate with clients via email, messaging platforms, and phone when needed - Coordinate reservations and confirmations with travel partners - Maintain accurate and organized client booking records - Stay informed on current travel offers, updates, and destination highlights - Assist clients throughout the booking process from inquiry to confirmation Qualifications - Interest in flexible, remote work within a travel-focused role - Strong communication and organizational skills - Self-motivated with the ability to manage tasks independently - Comfortable using computers and online systems - Must be at least 18 years old - Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or other qualifying regions Benefits - Flexible schedule - Remote work environment with no commute - Structured onboarding and ongoing support - Access to travel booking tools and supplier networks - Travel-related incentives and industry perks - Opportunity to expand into full-time or higher-level roles

• Prepare reports for internal stakeholders and external clients to support business decision-making. • Provide administrative support to the sales team, particularly in the onboarding of new customers. • Configure platforms and tools, including setting up user accounts and defining business rules. • Manage customer documentation, including contracts and purchase orders. • Update internal invoicing systems with new customer data. • Organise and deliver training sessions and product demonstrations. • Support the coordination of internal events in collaboration with the sales team. • Qualify incoming leads and ensure they are properly routed and followed up.

Title: Customer Service Specialist Location: Olympia, WA Department: Court Services Division Job Description: Position Profile The Administrative Office of the Courts (AOC) is excited to welcome a dedicated and enthusiastic professional to join our Court Services Division (CSD) as a Customer Service Specialist. This role is ideal for someone who thrives in a fast-paced environment and is passionate about supporting the judicial system through exceptional service. As a Customer Service Specialist, you’ll be the first point of contact for AOC staff and court personnel with password resets. This position also supports all court levels with equipment, access, application, and security issues and questions involving the systems used by the courts. You’ll play a vital role in ensuring smooth operations across all court levels by providing expert guidance and technical support. Reporting to the Customer Services Supervisor, you’ll deliver responsive and knowledgeable assistance to users of AOC-supported applications. Your expertise in judicial system applications and business processes will make you a trusted resource for consultation and problem resolution. This is more than a help desk role it’s an opportunity to become a subject matter expert and make a meaningful impact in Washington’s court system. If you're ready to bring your skills to a team that values service, collaboration, and continuous improvement, we encourage you to apply! Washington Courts Employment Opportunity Administrative Office of the Courts Customer Service Specialist Court Business Office Our Mission: To advance the timely, effective, and equitable operations of the Washington State judicial branch. The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace. POSITION DETAILS Job: 2026-25 Status: Regular, Full-Time Location: Olympia, Washington Salary: Range 60: $69,744 - $91,464 per year (DOQ) Opens: May 1, 2026. Closes: May 13, 2026. AOC reserves the right to close the recruitment at any time but no sooner than seven (7) calendar days after posting. WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager for this recruitment. This position requires you to be in the office at least two (2) days per week. Duties and Responsibilities Many of the key responsibilities for this role include: - Responds promptly to help tickets, phone calls, and information requests, working with users to understand issues, identify root causes, and provide effective, customer-focused solutions. - Creates and maintains clear, user-friendly documentation that supports customers self-service through the AOC online knowledge base. - Helps customers to navigate and troubleshoot case management systems, empowering users with the knowledge and confidence to resolve issues independently. - Researches and analyzes judicial information systems, court business processes, and criminal justice operations to support accurate and effective customer assistance. - Collaborates with subject matter experts to ensure consistent, reliable information is shared with users of AOC-supported applications. - Partners with internal AOC staff to escalate customer inquiries and ensure timely, customer-centered follow-up and resolution. - Performs other duties as assigned. Qualifications and Credentials A combination of relevant education and experience may be considered in meeting the qualifications. - Six (6) years of experience working in client support and customer service data information and case management systems environment including at least two (2) years of experience working directly with applications supported by AOC. OR Six (6) years working in a court environment which uses applications regularly supported by AOC. THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES - Ability to earn the trust and respect of co-workers, management, and other constituents through consistent honesty, integrity, professionalism and working cooperatively with others; ability to work effectively as a team member. - Ability to meet work goals in cooperation with agency, court, state, and professional colleagues. - Expert people skills and abilities to establish and maintain professional working relationships with co-workers, management, and clients. - Communication skills both orally and in writing help with effective exchanges; ability to effectively communicate technical and non-technical information to a wide variety of audiences. - Proficient in using Microsoft 365 products, including Teams, Outlook, Word, OneNote, - Demonstrates strong planning, prioritization, and time-management skills to meet goals with minimal oversight. - Integrates information logically to develop goals, action plans, timelines, and strategic decisions aligned with organizational objectives. - Identifies, analyzes, and resolves complex problems; assesses risks; and provides well-reasoned recommendations and solutions. - Effectively manages resources, staff, and multiple concurrent projects while maintaining attention to detail and accountability for outcomes. - Collaborates effectively with agency, court, and state partners; incorporates stakeholder input; and delivers work that meets customer expectations. - Applies knowledge of court business processes, Judicial Information System (JIS) and related applications, customer support tools, and query systems to support operations. - Ability to learn and implement new ideas; adapt to change. - Knowledge of new and emerging technologies to enhance customer services. - Ability to keep current with all policies, procedures, reference materials, and auxiliary information that affect the JIS client community. Supplemental Information - The workweek may fluctuate depending on workload or agency needs. - Overnight travel may be required based on business needs. - This position may be overtime eligible. The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 705-5337, or fax (360) 732-1683, or via email to Recruitment@courts.wa.gov. Candidates who are offered a job with AOC must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. AOC complies with the employment eligibility verification requirements of the federal government eligibility verification form I-9. The selected candidate must be able to provide proof of identify and eligibility to work in the United States consistent with the requirements for that form. AOC does not use E-verify; therefore we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law. SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.

Role Description Responsible for collaborating with healthcare providers and members to optimize member benefits and to promote effective use of financial resources available. Assesses the medical necessity of chemotherapy treatment and non-chemotherapy treatment. Conducts pre-certification, concurrent and retrospective reviews to ensure compliance with medical policy, member eligibility, benefits, and patient’s financial capability. This position is remote within New Jersey. - Performs pre-certification and related duties to secure authorization for payment for treatment from insurance companies, drug companies, foundation resources, and patients. Oncology experience a plus. - Verification of patients’ benefits and eligibility for pre-certs. - Verification that the diagnosis codes entered in the treatment plan are covered for the drug entered by comparing to insurance company policies and/or NCCN website. - Contacts with insurance company if treatment is approved for the diagnosis entered. - Entry of benefits provided by the insurance representative in Centricity (practice management system) along with the contact’s name and reference number for the call. - Once the benefits are verified, task the treatment scheduler, place treatment and expiration date in billing notes, note appointment note in OncoEMR (PC/GK). - Re-precertification of services, as necessary. It is the sole responsibility of this position to handle for all assigned areas. - Coordinate referral out for treatments if the situation dictates. - Follow all policy and procedure set by Astera Cancer Care to correct any insurance issues before patient has treatment in the office. - Communication with patients regarding deductibles and out of pocket costs. - Patient responsibility will be calculated during benefits verification/pre-certification process. - If qualified, coordinate enrollment in drug programs, foundations, for assistance out of pocket costs for drugs, co-pays, etc. - Utilize online methods for enrollments for greater efficiency. Qualifications - High School Diploma required. - At least one year of experience in the medical insurance field, Oncology preferred. - Prior work experience with insurance precertification and/or financial counseling. - Knowledge of Hematology/Oncology practice operations preferred. - Knowledge of CPT-4, ICD-10, and HCPCS required. - Computer proficiency including the ability to utilize software programs used by the organization: Candid, G4/Centricity, Flatiron/OncoEMR, Annexus/Assistpoint, insurance websites. Requirements - This position is remote within New Jersey. Benefits - Comprehensive benefit package and paid time off. - Immediate eligibility for medical, dental, vision, life, disability, HSA, FSA, and other ancillary benefits. - 401(k) plan with company contribution. - Profit sharing. - Tuition assistance. - Employee referral bonus.