Zicasso

• Manage hands-on operational workflows alongside Accounts Payable and Receivable duties, acting as a primary point of contact to process accounts receivables timely and accurately, and oversee daily administrative logistics with exceptional attention to detail. • Continuously evaluate and refine our internal workflows, leveraging technology to elevate operational efficiency, manage organizational software subscriptions, and ensure both administrative and financial integrity. • Deliver high-touch administrative support to executive leadership, seamlessly managing complex global scheduling, calendar alignment, and the execution of critical action items across Zicasso. • Leverage reporting and visualization tools (e.g., Excel, Google Spreadsheets, etc.) to track key business performance and organizational goals. • Work collaboratively within a team to support the daily operational needs of our remote workforce, assisting with vendor coordination, accounting tasks, and general office administration.

Role Description As an Office Administrator at Zicasso, you will leverage an exceptionally high attention to detail to support the critical administrative and financial operations that keep our company moving forward. Your focus will be a seamless blend of managing our daily office administration and owning our Accounts Payable and Accounts Receivable (AP/AR) workflows. You will meticulously execute data entry, manage complex invoicing, and reconcile payments with our global travel agency partners, while concurrently providing vital virtual office support to facilitate team logistics and continuously optimize our internal systems for peak efficiency. This is an international, fully-remote, freelance contractor position, working from home, at a location outside of the United States. We are particularly seeking candidates who are based in Latin America. There is flexibility in your work hours but we expect that you will generally maximize your overlap with California hours (e.g., until 3pm Pacific Time Zone). The work will all be conducted in English. Key Responsibilities - Manage hands-on operational workflows alongside Accounts Payable and Receivable duties, acting as a primary point of contact to process accounts receivables timely and accurately, and oversee daily administrative logistics with exceptional attention to detail. - Continuously evaluate and refine our internal workflows, leveraging technology to elevate operational efficiency, manage organizational software subscriptions, and ensure both administrative and financial integrity. - Deliver high-touch administrative support to executive leadership, seamlessly managing complex global scheduling, calendar alignment, and the execution of critical action items across Zicasso. - Leverage reporting and visualization tools (e.g., Excel, Google Spreadsheets, etc.) to track key business performance and organizational goals. - Work collaboratively within a team to support the daily operational needs of our remote workforce, assisting with vendor coordination, accounting tasks, and general office administration. Qualifications - 6+ years of proven experience in business operations, accounting tasks, or a similar hybrid role, preferably remote. - Strong working knowledge of Quickbooks and principles of account receivables & payables workflows is a big plus. - High proficiency with spreadsheet software (Excel, Google Sheets) for reporting, and adopting or optimizing workplace technologies. - Associate's or Bachelor's degree in business administration, accounting, or a related field preferred. - Exceptional attention to detail, strong organizational skills, and proactive problem-solving. - Ability to handle sensitive financial and corporate information with absolute discretion. - Native or bilingual English proficiency to communicate clearly in a virtual, global environment. - Comfortable working independently in a remote, full-time capacity (40 hours/week). Benefits - Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance. - Innovative, fast-paced and collaborative culture that values diverse voices and opinions. - Learning and development annual stipend. - Two company-sponsored business trips each year at international destinations we serve!

• Analyze large datasets to uncover trends, patterns, and insights that drive strategic business decisions. • Develop and refine predictive models for customer segmentation, pricing optimization, and demand forecasting. • Provide actionable data insights to support targeted marketing campaigns, customer retention strategies, and personalized communication. • Partner with product, marketing, and customer experience teams to uncover opportunities for conversion and retention improvement. • Apply advanced statistical methods and machine learning techniques to solve complex business problems and improve operational efficiency. • Collaborate with data engineering to ensure data quality, consistency, and scalability across systems. • Document methodologies and communicate findings clearly to both technical and non-technical stakeholders. • Contribute to fostering a data-driven culture by sharing insights, tools, and best practices across teams.

Role Description As a Marketing Data Scientist at Zicasso, you will have the opportunity to leverage your expertise in data analysis and modeling to extract valuable insights that will drive the company's strategic decision-making. You will work closely with cross-functional teams to develop and implement data-driven solutions that improve operations, enhance customer experiences, and optimize business performance. There is flexibility in your work hours but we expect that you will generally maximize your overlap with California hours. The work will all be conducted in English. Key Responsibilities - Analyze large datasets to uncover trends, patterns, and insights that drive strategic business decisions. - Develop and refine predictive models for customer segmentation, pricing optimization, and demand forecasting. - Provide actionable data insights to support targeted marketing campaigns, customer retention strategies, and personalized communication. - Partner with product, marketing, and customer experience teams to uncover opportunities for conversion and retention improvement. - Apply advanced statistical methods and machine learning techniques to solve complex business problems and improve operational efficiency. - Collaborate with data engineering to ensure data quality, consistency, and scalability across systems. - Document methodologies and communicate findings clearly to both technical and non-technical stakeholders. - Contribute to fostering a data-driven culture by sharing insights, tools, and best practices across teams. Qualifications - Bachelor's degree in Statistics, Mathematics, Computer Science, or a related field. Master or Ph.D. preferred. - Proven experience as a Data Scientist in a fast-paced and data-driven environment. - Expertise in statistical analysis, machine learning, and predictive modeling techniques. - Proficiency in programming languages such as Python or R. - Strong SQL skills and experience working with large-scale datasets. - Experience with data visualization tools such as Tableau or Power BI. - Excellent problem-solving skills and ability to translate business requirements into analytical solutions. - Strong communication skills and ability to present complex findings to both technical and non-technical stakeholders. - Ability to thrive in a fully remote environment, working independently while maintaining close collaboration with cross-functional teams. - Minimum of 3 years of experience embedded within or consulting for a marketing department. - Ability to translate complex statistical findings into actionable insights for non-technical stakeholders. - Deep technical expertise in navigating and extracting data from the Google ecosystem (Google Ads, GA4, and Search Console). - Proven track record of using BigQuery to join disparate marketing datasets for cross-channel analysis and attribution modeling. Benefits - Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance. - Innovative, fast-paced and collaborative culture that values diverse voices and opinions. - Competitive compensation and benefits package (medical, dental, vision). - Open Paid Time Off policy and 10 days of company-paid holidays. - Stock options package. - 401K retirement plan with employer matching. - Substantially discounted luxury travel during off-season. - Learning and development annual stipend. - Enjoy two company-sponsored business trips each year at international destinations we serve!

• Provide exceptional customer service to travelers by taking ownership of their inquiries and becoming a trusted advisor throughout their use of Zicasso services. This includes assessing and solving incoming traveler inquiries via phone, live chat, messages and email. • Build trusted, long-lasting relationships with discerning luxury clients to strengthen their confidence in Zicasso. This involves assisting and serving clients in a way that meets their needs and exceeds their expectations. • Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using Zicasso. This includes speaking with travelers via phone calls (and sometimes video), helping them understand how Zicasso works, and providing guidance for their travel needs. • Participate cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions for the client's experience and/or issues that may arise. • Partner with the Care Team leadership on projects and initiatives to solve problems and create innovative solutions. • Leverage Zicasso’s data, analytics and technology to set new standards for customer success, driving innovation and excellence for the luxury travel industry. • Provide consultation and advice to move general inquiries to destination-specific trip requests. • Coach and mentor team members as needed.

Role Description Currently, we are seeking a highly motivated, customer service-minded Traveler Care Specialist who embraces an entrepreneurial spirit and has a passion for international travel! This role will be working at the intersection of our travelers and Zicasso’s global network of travel providers (partners), making both sides delighted with Zicasso’s unique matching service and will be responsible for: - Assessing and processing incoming travel inquiries via email/messaging, phone, and online. - Understanding analytics to maximize the potential of our leads. - Building trusted relationships with our travelers to understand their travel needs and ensure these needs are being met and their expectations exceeded. - Driving loyalty and repeat bookings of our most valued travelers. This is an international, fully remote, freelance contractor position, working from home with a 5-day workweek that includes rotating weekend shifts. Initial training (3 to 4 weeks) will take place Monday through Friday. This role is open to candidates located outside of the United States, with a strong preference for those based in Argentina, Costa Rica, Brazil, and Colombia. The work will all be conducted in English. Qualifications - Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels. - Passionate about travel, with extensive experience traveling abroad and a strong curiosity about new international destinations. - Strong customer service-focused skills, with a passion for building strong relationships with travelers. - Excellent fluency in oral and written English. - A cheerful and confident person who is adaptable to different styles of communication and traveler behaviors. - Highly motivated and enthusiastic, with a willingness to put in extra effort in a start-up environment to drive company success. - Comfortable with technology and able to quickly learn and adapt to the use of new software. - Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides) is preferred. - Strong organizational skills and attention to detail, striving to achieve quality, error-free work. - Work flexible hours, including weekends, evenings, and holidays. - A Bachelor's degree or higher is preferred. Requirements - Provide exceptional customer service to travelers by taking ownership of their inquiries and becoming a trusted advisor throughout their use of Zicasso services. - Build trusted, long-lasting relationships with discerning luxury clients to strengthen their confidence in Zicasso. - Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using Zicasso. - Participate cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions for the client's experience and/or issues that may arise. - Partner with the Care Team leadership on projects and initiatives to solve problems and create innovative solutions. - Leverage Zicasso’s data, analytics and technology to set new standards for customer success, driving innovation and excellence for the luxury travel industry. - Provide consultation and advice to move general inquiries to destination-specific trip requests. - Coach and mentor team members as needed. Benefits - Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance. - Innovative, fast-paced and collaborative culture that values diverse voices and opinions. - Learning and development annual stipend. - Enjoy two company-sponsored business trips each year at international destinations we serve!

• Own the execution of key initiatives within the 2026 CRO roadmap. You will be responsible for contributing to our optimization strategy and managing a focused product backlog. You will drive your team in a fast-paced environment to launch, adjust, pivot, or scale experiments based on real-time A/B test results. • Partner with our Data Team to define tracking requirements, analyze A/B test performance, and maintain visualization reports in Tableau. • Work closely with Product Designers to bridge the gap between qualitative research and quantitative data, ensuring every experiment is both user-centric and business-aligned. • Align with Marketing on content and performance marketing initiatives and coordinate with other product areas (Zicasso’s Platforms for Travelers, Partners and Customer Care Team) to ensure seamless data flow across our ecosystem.

• Own the top-down quantitative view of all paid media. Use Media Mix Modeling (MMM) and incrementality testing to directly inform three decisions the executive team cares about: how we allocate budget across channels and funnel stages, how we forecast pipeline quality and volume, and how marketing feeds into revenue planning. • Design an attribution approach that combines MMM, lift studies, geo-holdouts, and platform-level tests into a defensible, multi-layered view and make the measurement case for upper-funnel investment in programmatic, YouTube, and brand. • Partner with Data Science to translate business goals into data requirements, and turn models into actions the paid media team executes against. • Own Google strategy as our primary growth channel: intent segmentation, the Performance Max / Search / manual tradeoff, and feeding LTV and offline conversion signals back into Smart Bidding. Scale without eroding lead quality. • Orchestrate full-funnel strategy across Google, Meta, YouTube, Microsoft Ads, and programmatic (StackAdapt, The Trade Desk, or similar). Develop retargeting and lead-nurture for high-intent travelers who don’t convert on first touch, and lead landing-page and lead-flow CRO in partnership with product. • Build a structured experimentation pipeline where every test (creative, audience, landing page, channel, bid strategy) is logged, measured against a pre-registered hypothesis, and tied to a downstream investment decision. The goal is a system, not a backlog of one-off tests. • Lead our growth team of 4-6. Set the analytical guardrails for the team’s day-to-day platform decisions; you should be able to review a campaign audit, a bidding strategy, or an experiment readout and know whether the rationale holds up. • Define success not just as hitting performance targets but as elevating specialists into strategic operators: people who can own a P&L-adjacent decision, defend it with data, and connect their channel work to company outcomes. • Partner with Creative, Content, Brand, Product, Data, and Operations to improve creative performance, lead quality, and traveler-specialist matching.

Company Overview Established in 2008, Zicasso is the most-reviewed and highest-rated luxury travel company, specializing in immersive custom tours, vacations, and safaris. Our Zicasso travel specialists are the world’s top 2% of boutique tour operators and travel agents, pre-vetted and handpicked to compete in creating itineraries tailored to each of our travelers’ unique preferences. Joining Zicasso, you'll play a key role in bringing our travelers’ dreams to life—pushing the boundaries of what’s possible with luxury travel experiences. As a member of our team, you’ll be part of a company recognized for its strong brand reputation among discerning travelers. Our authority in the luxury travel industry is consistently affirmed through features in top media outlets, including The New York Times, The Wall Street Journal, BBC, Forbes, CNN, and Condé Nast Traveler, to name a few. See our press coverage here. We are a fully remote company spanning five continents, and we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning. We're seeking passionate, data-driven individuals who thrive in a high-performance environment and are eager to contribute to our innovative company culture, underpinned by a consistent pursuit of excellence, integrity, and teamwork. Our global team comes together biannually for international retreats and summits. These are typically held for a week at a new location each time, providing opportunities to share ideas, collaborate in person, and strengthen our culture, all while learning firsthand about the destinations we serve. These events embody our commitment to both professional growth and the transformative power of travel. Join us in shaping the future of luxury travel while working towards our vision—creating a more connected humanity through travel. To learn more, visit https://www.zicasso.com/careers. The Role We are hiring our Head of Growth Marketing to build and scale Zicasso’s traveler acquisition engine. This is a high-impact leadership role at the intersection of capital allocation, quantitative strategy, and team building. You will lead Zicasso’s growth marketing function, a focused team spanning PPC, SEO, analytics, and content/landing page development and own our paid acquisition strategy, marketing measurement, and funnel optimization across a multi-million-dollar media budget. You’ll partner closely with our data science, product, and operations teams to turn modeling into decisions for budget, pipeline, and revenue. This role requires practitioner-level technical depth across the stack. You won’t be running campaigns day-to-day, but you should be able to audit a PPC specialist’s account structure, challenge a bidding strategy, or pressure-test an attribution model and know when the answer you’re getting is the right one.  Zicasso has two characteristics that should excite you and that will shape how you work: - A long, high-consideration purchase cycle: travelers move through a 30–90 day planning window, which makes attribution and incrementality genuinely hard problems to solve well. - Google as a core engine: paid search is our largest and most important growth lever, and sustaining its efficiency as we scale is one of the central challenges of the role. Key Responsibilities Measurement and capital allocation - Own the top-down quantitative view of all paid media. Use Media Mix Modeling (MMM) and incrementality testing to directly inform three decisions the executive team cares about: how we allocate budget across channels and funnel stages, how we forecast pipeline quality and volume, and how marketing feeds into revenue planning. - Design an attribution approach that combines MMM, lift studies, geo-holdouts, and platform-level tests into a defensible, multi-layered view and make the measurement case for upper-funnel investment in programmatic, YouTube, and brand. - Partner with Data Science to translate business goals into data requirements, and turn models into actions the paid media team executes against. Channel strategy and experimentation - Own Google strategy as our primary growth channel: intent segmentation, the Performance Max / Search / manual tradeoff, and feeding LTV and offline conversion signals back into Smart Bidding. Scale without eroding lead quality.  - Orchestrate full-funnel strategy across Google, Meta, YouTube, Microsoft Ads, and programmatic (StackAdapt, The Trade Desk, or similar). Develop retargeting and lead-nurture for high-intent travelers who don’t convert on first touch, and lead landing-page and lead-flow CRO in partnership with product. - Build a structured experimentation pipeline where every test (creative, audience, landing page, channel, bid strategy) is logged, measured against a pre-registered hypothesis, and tied to a downstream investment decision. The goal is a system, not a backlog of one-off tests. Team and cross-functional leadership - Lead our growth team of 4-6. Set the analytical guardrails for the team’s day-to-day platform decisions; you should be able to review a campaign audit, a bidding strategy, or an experiment readout and know whether the rationale holds up. - Define success not just as hitting performance targets but as elevating specialists into strategic operators: people who can own a P&L-adjacent decision, defend it with data, and connect their channel work to company outcomes. - Partner with Creative, Content, Brand, Product, Data, and Operations to improve creative performance, lead quality, and traveler-specialist matching. Required Skills and Experience - 10+ years in growth or performance marketing, with meaningful time spent in high-AOV, high-consideration B2C categories (luxury, travel, real estate, financial services, or complex lead generation), managing multi-million-dollar media budgets. - Hands-on experience with MMM, incrementality testing, and multi-touch attribution in environments where conversion windows span weeks or months, not days. - Experience building attribution or measurement infrastructure from the ground up and not just operating existing tools. Bonus for shipping offline conversion pipelines, server-side conversion APIs, or LTV-based bidding signals. - Experience building repeatable testing systems that connect experiments to budget and roadmap decisions. - Strong quantitative fluency: SQL, Tableau (or equivalent BI), and advanced spreadsheets. - Experience leading and developing a senior growth team. - Executive communication: brings a clear point of view to senior leadership, defends allocation calls with model outputs, and translates complex measurement work into decisions the exec team can act on. What We Offer: - Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance - Innovative, fast-paced and collaborative culture that values diverse voices and opinions - Competitive compensation and benefits package (medical, dental, vision) - Open Paid Time Off policy and 10 days of company-paid holidays - Stock options package - 401K retirement plan with employer matching - Substantially discounted luxury travel during off-season - Learning and development annual stipend - Enjoy two company-sponsored business trips each year at international destinations we serve! All applications should be submitted in English.

• Own the execution of the 2026 CRO roadmap. You will be responsible for defining our optimization vision, strategy and roadmap. You will drive a team in a fast-paced environment to launch, adjust, pivot, or scale experiments based on real-time A/B test results. • Serve as the product lead for two squads—both focused in Web CRO for different portions of the same user journey. • Partner with our Data Team to define tracking requirements, analyze A/B test performance, and build visualization reports in Tableau. • Work closely with Product Designers to bridge the gap between qualitative research and quantitative data, ensuring every experiment is both user-centric and business-aligned. • Align with Marketing on content and performance marketing initiatives and coordinate with other product areas (Zicasso’s Platforms for Travelers, Partners and Customer Care Team) to ensure seamless data flow across our ecosystem.