• Build and manage a pipeline of net new and expansion opportunities across North America territory. • Generate new business opportunities through multichannel outbound campaigns. • Develop a territory plan, including target accounts and pipeline generation strategies. • Research accounts, identify key stakeholders, and develop relationships to drive opportunities. • Attend customer meetings and events, such as conferences and roadshows, approximately every other month. • Act as a customer advocate and liaison to Akuity’s engineering team for feature requests. • Leverage sales methodologies such as MEDDPICC to qualify, advance, and forecast opportunities accurately. • Map technical needs to business outcomes and clearly articulate ROI. • Manage all activities and pipeline in HubSpot.

• Own new logo acquisition across Houston and adjacent energy markets, building a strong, self-generated pipeline. • Drive full-cycle enterprise sales, from prospecting and discovery through to deal closure and contract negotiation. • Develop and execute strategic account plans in partnership with Customer Success and Marketing to unlock expansion and cross-sell opportunities. • Engage at all levels—from end users to C-suite stakeholders—using a consultative, value-led approach. • Translate market complexity into opportunity, connecting regional dynamics with broader U.S. energy trends. • Leverage modern sales tools (Salesforce, CPQ, HubSpot, ZoomInfo) to manage pipeline, forecasting, and execution with discipline. • Collaborate cross-functionally with technical and solution teams to deliver compelling product demonstrations and tailored solutions. • Continuously build market intelligence, identifying emerging trends, regulatory shifts, and new growth segments.

• Full-cycle sales: from first outreach to signed contract • Building and managing a pipeline of qualified opportunities across multiple industries • Running discovery calls and product demos that surface real business pain • Negotiating commercial terms and driving deals to close • Forecasting accurately and managing your pipeline in our CRM • Collaborating with SDRs, Marketing, and Customer Success to grow our customer base

• Responsible for new business development within large enterprise accounts and closing of opportunities within the Healthcare industry • Foster and expand the company’s relationship with business units, divisions and the overall enterprise customers • Create and cultivate a close relationship with strategic alliances • Understand the customers’ business strategy and direction and manage a long term, sustainable business portfolio • Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners etc. • Bringing innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset • Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process • Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model • Build lasting, meaningful relationships with other members of management, team, and prospect/customer community • Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts • Develop essential internal relationships to provide the support necessary to manage accounts and close deals • Communicate accurate and realistic forecast information to the management team per our process and policy • Communicate market reaction and needs back to headquarters in a productive manner • Take an active role in solving problems, which involve other functional areas, instead of “dumping problems at the factory door” • Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues