Role Description Enterprises are under pressure to deliver experiences that deepen loyalty, reduce churn, and unlock new growth, but few have the tools or insights to make that happen. Asurion’s Client Experience team gives them visibility, control, and measurable business outcomes across every stage of the customer journey. As our Client Experience Product Marketing Lead, you’ll define how we connect the value of Lifecycle Care to enterprise business goals. You’ll own the positioning and go-to-market for our insights and program management experiences, helping business leaders see Asurion not just as a partner, but as a growth platform. - Positioning mastery: Define how Asurion wins in the enterprise market through sharp, differentiated narratives that capture leadership and credibility. - Messaging precision: Translate complex experience, commerce, and insight capabilities into simple, high-impact stories that drive executive alignment and demand. - Market intelligence: Lead competitive and trend analysis to identify whitespace, guide investment, and inform product and GTM priorities. - Opportunity sizing: Use segmentation, buyer insights, and market research to validate where and how Asurion can create the most enterprise value. - Cross-functional storytelling: Partner with Product, Marketing, Sales, and Solutions to ensure the enterprise narrative cascades cleanly into industry, buyer, and solution-level stories. - Launch leadership: Drive GTM strategy for new products and experiences, aligning stakeholders and ensuring every launch moves the market. - Product packaging: Influence how enterprise offerings are structured, priced, and communicated to maximize adoption and measurable impact. - Insight-driven evolution: Continuously refine our story using feedback, data, and performance signals to stay ahead of changing enterprise needs. Qualifications - 10+ years of experience in B2B enterprise product marketing, ideally across customer experience, analytics, or commerce platforms. - Strategic storyteller who can connect features to outcomes, and outcomes to business transformation. - Combine analytical rigor (segmentation, TAM, ROI modeling) with creative instinct (narratives that inspire change). - Energized by building from the ground up — shaping frameworks, defining market categories, and influencing roadmaps. - Value precision and consistency in how a company shows up — across every buyer conversation, deck, and digital touchpoint. Requirements - Enterprise buyers clearly understand Asurion’s differentiated value and category leadership. - The Client Experience insights and program management experiences are recognized as core to Asurion’s platform story. - Competitive intelligence informs roadmap and GTM investments. - A repeatable framework for positioning, messaging, and launches that scales across new enterprise initiatives.

Role Description The Senior Product Line Manager (PLM) role has full product level responsibility including and not limited to P&L responsibility at a product level for the entire UPS line of products at IntelliPower. The Senior PLM is responsible for the concept to end-of-life product marketing activities for assigned products and/or product lines. This includes: - Providing competitive analyses - Properly positioning and promoting products in the market - Defining product features and options - Coordinating product continuous improvement or corrective actions This role requires leading all marketing efforts working cross-functionally with sales, engineering, and operations to ensure that assigned products are defined and supported in such a manner that customers perceive the value and desirability of the products in the customers’ applications. We are looking for this role to be based in our San Diego, CA office, but are open to remote, fully remote, or hybrid arrangements for the right candidate. Key Responsibilities - Establish relationships with key customers to get VOC input on new product concepts. - Study and understand our products and research our competition’s products to define advantages and pitfalls. - Architect the product roadmap for the business, including definition, creation, and execution of product area responsibilities. - Articulate a strategic plan that is logical, appropriate, and data-driven. - Own new product development and review assumptions and processes for success both technically and financially. - Review assigned product pricing relative to margins and competitive products, making price change recommendations. - Work closely with sales, engineering, and others to define new products, including technical requirements and market specifics. - Participate in the new product development (NPD) and launch process with primary authorship responsibilities for CA and MRDs. - Lead technical and commercial discussions with customers related to new product engagement or “voice of the customer” market research. - Provide marketing application support for assigned products, including research and writing application notes and marketing bulletins. - Oversee marketing launch activities for new or updated products, including user manual generation, ads, sales training, and press releases. - Support departmental market research activities to become a “resident expert” on assigned market segments. - Review modified standard product requests for technical and financial feasibility, including return on investment criteria. Qualifications - Bachelor's degree in Electrical Engineering. - 10 years of technical application, customer support, or sales experience, or an equivalent combination of education and experience. - Legal right to work in the U.S. and authorized to access export-controlled information and source code. Desired Qualifications - Product management experience, including leading new product introductions and stage gate review processes. - Ability to provide a high-level customer touch while advancing issues to closure. - Ability to present issues with respective solutions to senior management clearly and concisely. - Detail-oriented and well organized. - Positive, optimistic attitude; enjoys communicating with clients via phone, email, and in-person. - Excellent communication skills (verbal and written) with the ability to present technical concepts clearly. - Highly committed to understanding the customer perspective. - Experience using and developing ATE test systems, including test program development using LabView, LabWindows/CVI, Visual Studio, or similar tools is a plus. - Ability to work under minimum supervision using pre-established guidelines and instructions. - Ability to provide technical leadership to resolve open technical issues with the product and client applications. - Ability to lead junior staff in troubleshooting and diagnosis of client application issues. - Prior military experience. - Work experience in a related industry. Benefits - Competitive compensation, holiday pay, and paid time off. - Great benefits package that includes health, vision, and dental insurance. - 401(k), plus matching. - Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, and disability insurance. - Employee referral program. - Tuition reimbursement program. - Employee assistance program. - Exciting, fast-paced environment where you could make a true impact. - Opportunities for career advancement within our business unit and across all other AMETEK business entities.

• Partner with the CEO on product strategy — bringing your own point of view, challenging assumptions, and translating shared vision into a clear prioritized roadmap with defined success criteria. • Own the portfolio of product initiatives: recommend what gets started, advocate for what gets killed, and manage tradeoffs across product initiatives and future bets. • Lead and develop a team of product managers, designers, and UX researchers — with full accountability for team performance, hiring, and coaching your team to help them grow. • Set the standard of what good looks like for the product team — from how we run meetings and capture decisions, to how we transfer context across functions — and hold the team to that standard. • Drive cross-functional execution alongside Engineering, BD, Design, and Marketing. You’ll define and implement product operating standards, and you're not above getting into the details when it matters. • Define, track, and report on product KPIs that tie directly to business objectives — you believe in and champion a data driven culture where what we ship produces measurable business value. • Act as the voice of the customer and the market, synthesizing qualitative and quantitative signals into clear product decisions.

• Take ownership of the product roadmap for this new area: evaluate what we’ve scoped, stress-test the assumptions, and evolve the plan based on what you learn • Define and drive the end-to-end experience across two connected user groups: one consumer-facing, one operator-facing • Identify where AI-driven automation can reduce friction and improve outcomes on both sides of the experience, and build those capabilities in a way that earns trust • Navigate a complex integration landscape, working with third-party platforms and data sources that are central to how this market operates • Conduct rigorous discovery by getting close to end users and operators, sharpening the problem definition while iterating with Design and Engineering on the solution • Establish the metrics that matter and hold yourself accountable to them