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REE Medical

REE Medical is committed to providing empowering solutions to veterans with disabilities across the healthcare industry. Built on a philosophy of teamwork and innovation, REE Medic

Client Experience Navigator, Case Manager

Location

United States

Posted

33 days ago

Salary

$28 - $30 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Client Experience Navigator, Case Manager

REE Medical

• Act as the client’s advocate and case manager, guiding them through each phase of their case lifecycle with care, clarity, and precision. • Establish trust quickly with new clients, clearly explaining the process, expectations, and timelines in tandem with professionally conducting the handoff between intake coordinators and navigation departments. • Maintain ongoing communication through calls, emails, and check-ins, ensuring clients remain informed and supported. • Anticipate client needs, address challenges proactively, and ensure all cases progress efficiently. • Coordinate all case activities and documentation. • Collaborate with internal departments such as Sales, Medical Services, Client Review, and Health Information Management to move each case forward. • Track progress across every stage of the process, ensuring all required documentation is complete, accurate, and compliant. • Maintain up-to-date records while safeguarding all personal and health information in accordance with privacy regulations. • Problem-solve and manage complex situations. • Identify potential delays or barriers early and work with leadership to resolve them. • Support clients through sensitive or emotionally challenging moments with empathy and professionalism. • Escalate issues appropriately when additional review or leadership involvement is required. • Contribute to continuous improvement. • Provide feedback and insights to help improve internal processes and client communication. • Participate in discussions and initiatives focused on enhancing the overall client experience and team efficiency.

Job Requirements

  • 2+ years of experience in case management, client coordination, or administrative support within a medical, healthcare, or service-oriented organization.
  • Proficiency in Microsoft Office Suite and experience navigating multiple systems (Salesforce, ZoHo, Slack, Teams, etc.).
  • Exceptional organization, time management, and multitasking skills with a strong attention to detail.
  • Demonstrated empathy, professionalism, and communication skills when working with clients in sensitive or complex situations.
  • Comfort working in a high-volume environment and managing multiple cases simultaneously.
  • Analytical and problem-solving mindset, with the ability to identify and resolve issues proactively.
  • Experience working with or supporting the veteran community or VA processes is a strong plus.
  • High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

Benefits

  • Competitive salary: $28/hour - $30/hour depending on experience.
  • Health, dental, and vision insurance with Company-sponsored Life Insurance
  • Retirement savings plan with company match
  • Vacation time off, sick time off, and holidays
  • Ongoing training and development programs
  • Opportunities for advancement within the company
  • Flexible work schedules
  • Remote first environment with companywide conferences annually
  • Employee assistance program for personal and family well-being
  • Employee discounts on products and services through Insperity
  • Recognition programs for outstanding performance
  • Company-sponsored social events and activities

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