Role Description This role owns the systems and content that power great customer support at Hallow — our Help Center, our internal knowledge base, and the automations that put both to work. You'll be the connective tissue between what customers experience, what our support team needs, and what the engineers are building — translating clearly in all directions and making sure issues and bugs get addressed efficiently. - Own and maintain our Help Center and support knowledge base, ensuring content is accurate, current, and written in a voice that reflects our mission and connects with users. - Identify trends in user confusion and repeat questions — and proactively close those gaps through documentation, internal guides, and process improvements. - Serve as the primary intake and triage point for bugs and product issues reported by customers or internal teams — validating, de-duplicating, and prioritizing before escalating to Product and Engineering. - Design and implement AI-powered automations in Intercom to elevate our support operations infrastructure. - Act as the liaison between non-engineering staff (including Customer Support) and Engineering. - Track the status of reported issues and communicate relevant updates back to the Support team. - Collaborate with Support, Product, and Engineering on communicating feature releases and product updates on an ongoing basis. Qualifications - 3+ years of experience in Knowledge Base Management, IT Support, Customer Operations, Customer Support, Customer Success, Project Management, or a related role. - Experience working closely with product or engineering teams is a strong plus. - Strong written communication skills, with the ability to translate technical or product concepts into clear, user-friendly language. - Comfortable in technical conversations; familiarity with APIs, integrations, or tools like Python/Claude Code is a plus. - Experience with tools such as Intercom, Slack, ClickUp, or Jira is also helpful. Requirements - Ability to assess issue severity, prioritize effectively, and push back when necessary to protect focus and quality. - Strong project management skills to ensure bugs and issues move through the pipeline while managing multiple help center drafts. - Comfortable working independently, managing competing priorities, and collaborating across teams in a remote environment. - Flexibility to manage competing priorities during high-volume periods and adapt as processes and products evolve. Benefits - Competitive market rates in terms of equity, cash, & benefits. - Unlimited PTO. - Insurance. - Remote-flexible work. - Fully paid parental leave. - 401(k) match. - Stipends for spiritual development, health & wellness, home-office, and learning. - Discretionary bonus eligibility at the end of each fiscal year. Compensation Range $70,000 - $85,000 USD per year. The above range only includes cash compensation. Each full-time employee in the US also receives equity compensation, alongside a top-tier benefits package.

• Your main goal will be to enable scalable, data-driven GTM growth in AMER by driving strategic planning, sales segmentation, and continuous process improvements. • Partner with the VP of US Sales to develop regional sales strategies, quotas, and territory plans. • Analyze sales data to generate actionable insights and drive performance improvement. • Translate data into strategic recommendations that inform revenue targets and growth initiatives. • Support accurate forecasting, pipeline management, and performance reviews across the AMER region. • Participate in the regional operating cadence and ensure alignment with global RevOps processes. • Design and implement scalable reporting frameworks to track regional sales performance. • Continuously improve sales and RevOps processes for efficiency, consistency, and scalability. • Collaborate with the GTM Systems & Automation team to identify automation opportunities and implement best practices. • Lead initiatives to optimize tools, workflows, and enablement processes for regional teams. • Lead and coordinate cross-functional GTM initiatives that drive operational excellence. • Ensure alignment across Sales, RevOps, Finance, and Systems teams on key projects. • Manage programs from concept to execution, ensuring deliverables are on time and measurable.

Role Description We are seeking refined, detail-oriented individuals to support a high-touch client experience within a dynamic, travel-focused environment. In this role, you will coordinate logistics, manage timelines, and ensure every element of the client journey is executed seamlessly—from initial planning to final confirmation. This fully remote opportunity is ideal for individuals who take pride in delivering elevated service, thrive in organized environments, and enjoy creating smooth, stress-free experiences behind the scenes. No prior industry experience is required; however, a strong sense of organization, discretion, and client care is essential. Comprehensive training and ongoing support are provided. As a Client Logistics Coordinator , you will play a key role in curating and coordinating travel-related experiences, ensuring every client interaction is polished, personalized, and thoughtfully managed from beginning to end. Qualifications - Exceptional attention to detail and strong organizational ability - Polished, professional communication skills - Ability to manage responsibilities independently with consistency and discretion - Tech-comfortable and confident navigating digital platforms and systems - A proactive, solutions-oriented mindset - A natural ability to create a calm, seamless experience for clients Requirements - 100% remote with flexible scheduling - Designed for autonomy and work-life balance - Structured onboarding with continued mentorship and support - A collaborative, professional team environment - Performance-based growth opportunities within a premium, service-driven space Ideal Candidate Profile - This role is well-suited for individuals who value flexibility while maintaining a high level of professionalism, including: - Individuals seeking a polished, remote career path - Professionals transitioning into a client-focused, service-oriented role - Those who enjoy organization, coordination, and working behind the scenes - Individuals who take pride in delivering elevated, detail-driven experiences Location Requirement - Applicants must be authorized to work in: - United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Apply If you are highly organized, dependable, and take pride in delivering a refined, seamless experience, we invite you to apply and become part of a team dedicated to creating exceptional client journeys.

About the role:Opendoor is building our Toronto Operations team and we're looking for Operations Specialists to own critical workflows that keep our homes moving through the transaction lifecycle. AI handles intake, data extraction, scheduling, and routine QC. Your job is to manage vendor relationships, exception resolution, complex negotiations, compliance coordination, and quality sign-off on work that matters. We're looking for someone more technical, who moves fast, figures out how to make AI work for them, and is able to be resourceful when solving problems. What you’ll do: - Own end-to-end execution across operational workflows; handle exceptions, escalations, and anything that falls outside automated processes - Work directly with third-party providers, vendors, and community or regulatory bodies to resolve issues and move cases to resolution - Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact - Manage a high volume of open cases simultaneously against hard deadlines - Cross-train across workflows to cover volume variability - Identify process gaps and give feedback on where tools or workflows need to improve What you’ll bring: - Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don't wait for systems to do your job, you figure out how to make them work for you - Strong project management instincts with the ability to drive multiple workstreams to hard deadlines - Persistence and follow-through when working with unresponsive third parties - High accountability and urgency around deadlines with direct customer impact - Strong communication skills: you'll manage external relationships, negotiate, escalate issues, and resolve disputes by phone and in writing - Attention to detail and strong documentation habits across a large portfolio - Comfortable working in a high-ambiguity environment where you're helping build the playbook - Background in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus - Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential Compensation:The compensation package offers a base plus Opendoor equity (RSUs). Pay varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees. At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.