About the role:Opendoor is building our Toronto Operations team and we're looking for Operations Specialists to own critical workflows that keep our homes moving through the transaction lifecycle. AI handles intake, data extraction, scheduling, and routine QC. Your job is to manage vendor relationships, exception resolution, complex negotiations, compliance coordination, and quality sign-off on work that matters. We're looking for someone more technical, who moves fast, figures out how to make AI work for them, and is able to be resourceful when solving problems. What you’ll do: - Own end-to-end execution across operational workflows; handle exceptions, escalations, and anything that falls outside automated processes - Work directly with third-party providers, vendors, and community or regulatory bodies to resolve issues and move cases to resolution - Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact - Manage a high volume of open cases simultaneously against hard deadlines - Cross-train across workflows to cover volume variability - Identify process gaps and give feedback on where tools or workflows need to improve What you’ll bring: - Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don't wait for systems to do your job, you figure out how to make them work for you - Strong project management instincts with the ability to drive multiple workstreams to hard deadlines - Persistence and follow-through when working with unresponsive third parties - High accountability and urgency around deadlines with direct customer impact - Strong communication skills: you'll manage external relationships, negotiate, escalate issues, and resolve disputes by phone and in writing - Attention to detail and strong documentation habits across a large portfolio - Comfortable working in a high-ambiguity environment where you're helping build the playbook - Background in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus - Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential Compensation:The compensation package offers a base plus Opendoor equity (RSUs). Pay varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees. At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

• Guarantee the accuracy of all sales report requests and ensure that deadlines are met, quality is consistent and information is delivered to the correct user base • Manage a team of two associates through hands-on coaching and consistency of expectations • Balance short-term and long-term needs with equal resolve in managing the generation, analysis, distribution and feedback life cycle of all reports • Interpreting customer requirements and coordinating with various internal teams to produce effective and efficient reports and analyses • Manage bid lifecycle • Review new bid report requests and respond to Bid team in a timely manner • Create and/or lock Condition Contracts in SAP for bids and Merch Certs • Maintain SAP bid table for customer default bids • Maintain bid reports list with accurate due dates and fee amounts • Ensure team is meeting all reporting and payment deadlines • Create and manage SOPs to ensure business continuity with re-assignments • Monitor all reports produced by the Sales Ops team

• Provide direct operational leadership and accountability to Hospital Directors and Hospital Managers across a portfolio of two to four Partner Hospitals. • Conduct regular site visits to assess operational performance, identify gaps and implement corrective strategies in partnership with hospital leadership teams. • Establish and monitor regional operational standards, workflows and performance benchmarks consistent with Veritas policies and best practices. • Serve as the escalation point for complex operational, clinical support and employee relations matters that exceed hospital-level resolution. • Lead regional operational planning, including scheduling of site visits, leadership meetings and cross-hospital initiatives. • Support onboarding and integration of acquired hospitals into Veritas operational standards as needed. • Own regional P&L performance across all assigned hospitals, including revenue growth, expense management and EBITDA outcomes. • Partner with Hospital Directors to develop, monitor and manage annual operating budgets and capital expenditure requests. • Analyze financial reports, KPIs and trend data to identify opportunities, flag risks and drive performance improvement. • Hold hospital leadership accountable for financial targets, providing coaching and support to address variances. • Report regional financial performance to the Chief Operating Officer and collaborate on enterprise-level forecasting. • Directly lead, develop and evaluate Hospital Directors and, where applicable, Hospital Managers within the regional portfolio. • Identify leadership development needs and work with Human Resources to build succession plans, training pathways and performance improvement strategies. • Drive associate engagement and retention across the region by modeling Veritas values and holding hospital leaders accountable for team culture outcomes. • Partner with Human Resources on complex employee relations matters, investigations and workforce planning. • Conduct regular one-on-one meetings and performance reviews with direct reports to provide clear expectations, feedback and support. • Collaborate with regional Medical Directors and hospital-level Medical Directors to ensure alignment between operational capacity and clinical delivery. • Support hospitals in maintaining compliance with AVMA, state veterinary board and accreditation standards applicable to specialty and emergency practice. • Partner with clinical leadership to address staffing, workflow and facility issues that affect patient care quality or team safety. • Monitor client experience data across the region and work with hospital leaders to implement service improvements. • Champion adoption and effective utilization of practice management systems and operational technology across assigned hospitals. • Support hospital teams in integrating AI-assisted tools, including ambient documentation and clinical workflow technology, into daily operations. • Identify technology gaps and work with the enterprise technology team to implement solutions that improve efficiency and care delivery.

Role Description Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their a2p numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions. - Provide personalized onboarding support for customers who sign up for our Fast Track Packages. - Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands. - Able to provide compliance guidance for all A2P products. - Manage Onboarding SLAs and credit utilization for each product. - Partner with operations teams to scale onboarding volumes per assigned customer. - Join weekly calls with customers to report metrics and review any open items or additional onboarding needs. - Wear the Customer Shoes: Provide onboarding support for common customer inquiries through Slack in addition to ServiceNow; to ensure customers have an excellent experience with Twilio. - Draw the Owl: Assess the nature of product or service issues and resolve basic level problems. - Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. - Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved. - Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience. Qualifications - Ability to work in rotational shifts 8:00am to 5pm Bogota time. - Able to manage daily caseload and respond within SLAs. - A2P compliance experience. - Experience Required: 2 plus Years specializing in at least one A2P product. - Previous experience working directly with clients. - Ability to prioritize tasks and effectively project manage. - Ready to take on up to 12 customer accounts. - You’re empathetic and customer centric to the core. - You’re a clear verbal and written communicator. - You’re introspective and committed to continuous self-improvement. - You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. - You’re able to complete tasks in core areas within SLAs. Requirements - Familiarity with Google Workspace (Google Docs, Google Sheets, Gemini). - Familiarity with reporting tools. - Prior experience implementing A2P phone number types. - Understand general CTIA guidelines and some international regulatory requirements. - Able to effectively prioritize tasks and multi-task. - Comfortable owning and leading calls. - Experience handling tasks within a desired SLA. Location This role will be remote and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Benefits Working at Twilio offers many benefits, including: - Competitive pay. - Generous time off. - Ample parental and wellness leave. - Healthcare. - A retirement savings program. - Much more (offerings vary by location).