• Architect and Optimize Cloud Ecosystems: Design and implement sophisticated, scalable IT ecosystems that seamlessly integrate with core business platforms while maintaining robust performance, security, and compliance. • Drive Strategic IT Automation and Process Optimization & Governance: Design and build automation from the ground up. Spearhead the development of advanced automation frameworks using Okta Workflows and other tools with scalability and supportability as first principles. • Identity & Security: You'll be Engine's Okta expert, architecting and maintaining our identity infrastructure, managing SSO integrations, enforcing access policies, and ensuring the right people have the right access at the right time. • Project Management & Execution: You take ownership of your work and bring others along with you while leading high impact strategic projects. • Mentorship & Technical Leadership: Provide technical leadership and guidance to IT engineers and support staff, fostering a culture of continuous learning and operational excellence. • AI & Emerging Technology: You actively explore how AI can augment IT operations through intelligent alerting, automated resolution flows, and smarter employee experiences.

• Enhance technology solutions and support growth in the fitness industry • Customize and integrate Zoho applications to optimize business functions • Guide integration of platforms and ensure data integrity • Collaborate with cross-functional teams to identify process improvements and troubleshoot issues • Provide technical support and adhere to best practices in software development

Role Description We are looking for an experienced IT Support Level 2 professional to provide high-quality remote technical support to a diverse client base. This role is ideal for someone who enjoys working across multiple technologies, troubleshooting complex issues, and collaborating closely with senior engineers in a structured support environment. - Provide remote technical support to resolve user issues and fulfill service desk requests requiring IT expertise - Act as an escalation point for Level 1 and Level 2 support issues - Triage, prioritize, and manage incoming support tickets efficiently - Deliver clear, professional client communication and build trusted relationships - Support IT projects, system migrations, and ongoing improvements - Document repeatable or undocumented tasks for future delegation - Assist with internal IT tools, systems, product evaluations, and process enhancements - Maintain accurate technical documentation and contribute to quality assurance initiatives - Escalate complex issues to Level 3 engineers with complete and accurate information - Follow guidance from senior engineers to ensure efficient issue resolution Qualifications - Strong hands-on experience with Microsoft 365 (Exchange, SharePoint, Teams, Entra, Office apps) - Microsoft 365 tenant administration, including security, conditional access, and user management - Experience with Microsoft 365 endpoint management - Knowledge of mail flow and DNS filtering administration and troubleshooting - Windows desktop OS and macOS support, including upgrades and migrations - Windows Server administration and configuration - PowerShell and Windows command-line scripting skills - Experience with RMM and remote access tools (e.g., ConnectWise Automate, ScreenConnect) - Familiarity with ticketing/PSA systems (e.g., Zendesk, Halo PSA) - Remote PC hardware support, including firmware and driver management (Dell, HP) - Experience with IP telephony solutions (e.g., 3CX, Microsoft Teams) - Understanding of domain and website hosting - Networking knowledge (LAN, internet connections, IP addressing, DNS, switches, routers, firewalls) - Experience with UniFi and WatchGuard environments - Ability to configure and troubleshoot common business software (e.g., Adobe Acrobat, Sage) - Experience with anti-malware solutions (Bitdefender, Microsoft Defender) - Experience installing and configuring backup solutions (e.g., Acronis) - Comfort working with documentation platforms and knowledge bases Schedule & Availability - Monday to Friday, 10:00 a.m. – 6:00 p.m. (London Time) Application Process - Apply now to be considered for this role. Qualified candidates can expect an initial screening followed by a technical interview to assess skills and experience. - Successful applicants will receive next-step details promptly. Benefits - Fully remote work environment - Stable, long-term collaboration - Clear scope of responsibilities and structured workflows - Training and onboarding support - Opportunity to work with international teams - Exposure to modern tools and professional processes - Supportive and collaborative work culture - Opportunity for skill development and career growth Before You Apply, Please Read: - These are professional roles with set schedules defined by the client. - Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours. - You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration. - Your performance will be measured to ensure alignment with client expectations and project objectives. - Training may be required. You might need to complete training to fully understand your role, tools, and client processes. - Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships. - Apply only if you are ready to commit, learn, and take ownership of your role.

• Identificar la solución de IA adecuada e infraestructura para cada problema del cliente • Evaluar la viabilidad de soluciones en el ámbito de IA • Asistir en el liderazgo de un centro de excelencia local alrededor de IA y la nube • Supervisar la implementación de selectos proyectos de IA • Proponer patrones de integración con otras soluciones del ecosistema • Identificar maneras de reducir costos en infraestructura en la nube • Evaluar sistemas en la nube para discrepancias o vulnerabilidades • Crear diseños y planos de Arquitectura en la Nube cuando sea necesario • Documentar y presentar lecciones aprendidas de diferentes servicios en la nube