Role Description Aon is looking for a Senior Casualty Claims Consultant. It is the responsibility of the Casualty Claims Risk Consultant to deliver tactical, client-specific, casualty claims services on assigned accounts in support of Aon’s core brokerage services. Work Style: Virtual work from Home. The general role of our Casualty Claims Risk Consultant is to: - Identify client exposures and provide customized casualty consulting services for clients to help them reduce and lead their Total Cost of Risk. - Ensure the highest level of service from claims administrator(s). - Improve client claim outcomes by examining and analyzing key elements and related costs of their claims programs and build best practice-oriented approaches to claims cost containment. - Introduce appropriate Aon resources and provide project management to ensure commitments are met and results are achieved. - Establish project plans and budgets. - May require limited involvement in business development opportunities as dictated by geographic needs. Qualifications - Proven performer with strong technical knowledge and work experience adjusting or managing general liability claims or possess multi-line claims experience with emphasis on casualty lines of coverage. - Maintain knowledge/skills as an insurance professional and possess excellent written and verbal communication skills. - Fluent in Microsoft Office Suite, particularly Excel, Word, and PowerPoint. - Bachelor’s degree or equivalent relevant experience. Requirements - Develop strategic client plans and associated budgets. - Deliver appropriate client services as outlined in the selected service plans as agreed with Account Executive/Client. - Handle delivery of agreed client services to ensure content quality and timely delivery. - Meet or exceed assigned billable hours and utilization goals. - Communicate and collaborate with manager and Account Executives to find opportunities for new business development. - Establish rapport and maintain positive working relationships with clients and colleagues. - Adhere to established Best Practices and make recommendations for improvement, when appropriate. - Provide advocacy on behalf of assigned clients relating to services rendered by carriers and/or TPAs to include the review and revision of account instructions, addressing client service concerns and negotiating applicable renewal pricing and terms. - Participate in telephonic or in-person claim reviews designed to result in file resolution, inclusive of documenting claim specific outcomes, action plans and the appropriateness of reserving where applicable. - Attend and participate in periodic on-site client meetings regarding service delivery and/or stewardship. - Utilize standard deliverable products and a specific “Peer Review” process to ensure consistency of services. - Interact with other Aon Consulting team members, Business Development teams, Leadership, Account Executives, Producers, Brokers, other Aon business units, Markets, and Vendors. Benefits - A comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: - A 401(k) savings plan with employer contributions. - An employee stock purchase plan. - Consideration for long-term incentive awards at Aon’s discretion. - Medical, dental, and vision insurance. - Various types of leaves of absence. - Paid time off, including 12 paid holidays throughout the calendar year. - 15 days of paid vacation per year. - Paid sick leave as provided under state and local paid sick leave laws. - Short-term disability and optional long-term disability. - Health savings account, health care and dependent care reimbursement accounts. - Employee and dependent life insurance and supplemental life and AD&D insurance. - Optional personal insurance policies. - Adoption assistance. - Tuition assistance. - Commuter benefits. - An employee assistance program that includes free counseling sessions.

Role Description The Risk Specialist must be proficient in Property & Casualty with emphasis on large manufacturing, warehousing and Course of Construction type perils and must develop a comprehensive understanding of insured operations to assess the level of risk associated with surveyed exposures and provides underwriters with clear, well documented risk assessment reports that include complete analysis and grading. The Risk Specialist also delivers formal and informal training and education to underwriting staff to support the development of technical expertise and sound risk judgment. Decision making and problem solving require a high degree of technical proficiency and professional judgment, with consultation expected when uncertainty exists. Accuracy is critical, as errors may result in significant financial impact and reputational risk to the organization. How you will create impact: - Conducting risk evaluations through site surveys and file reviews to identify loss exposures, hazards, controls, and regulatory compliance while developing a detailed understanding of insured operations. - Assessing the scope and effectiveness of risk controls and safety management practices, and proposing advanced, practical risk management solutions. - Consulting with clients, brokers, and underwriters on loss control and prevention practices through collaborative fact finding and solution development. - Preparing clear, comprehensive risk evaluation and assessment reports with analysis, grading, and underwriting recommendations to support risk selection and pricing decisions. - Delivering consultative risk improvement services by reviewing existing loss prevention programs and developing actionable improvement plans. - Developing and delivering technical training, education sessions, library articles, and learning materials for clients, brokers, underwriters, and staff. - Supporting risk engineering program development by contributing subject matter expertise, assisting with pilot initiatives, and providing operational feedback to management. - Maintaining strong client, broker, and internal relationships while acting as a risk management expert, mentor, and industry participant focused on service excellence and market opportunity growth. Qualifications - Degree or diploma in Engineering, Applied Science, or a related field, or equivalent relevant industry experience. - Completion of recognized professional insurance designations, including CIP and CRM. - Technical education covering fire protection, building construction, sprinkler systems, security alarms, industrial processes, liability exposures, life safety, and fleet safety. - Minimum of 10 years of experience within the insurance industry. - Strong analytical, problem solving, decision making, organizational, and attention to detail skills. - Effective communication, interpersonal, customer service, change management, and technology skills. Requirements - You will be subject to a Background check as a condition of employment, in the event you are the successful candidate. - This role involves direct contact with clients and/or service providers in their environment. - You are required to have a valid driver’s license and insurance. - Work will primarily be in Southern Ontario and 5% travel outside of Ontario. Benefits - Room to grow with confidence — build your career, contribute your ideas, and see the impact of your work. - A culture that values you — inclusive, collaborative, and respectful, where different perspectives are encouraged and heard. - Rewards that recognize you and the work you do - competitive salary and variable compensation, benefits and pension, paid time off, development and recognition programs. - Support for your well-being — a holistic approach to physical, mental, social, and financial wellness. - Pride in purpose — being part of a Canadian organization dedicated to protecting Canadian businesses and the communities they serve while giving back through volunteering, donations, and national initiatives that help build a more sustainable future.

• Focus group facilitation and qualitative interviewing • Stakeholder management across all organizational levels • Report writing for executive and regulatory audiences • Building trust and psychological safety in consultation processes • Managing sensitive conversations and emotional responses • Project management and coordination across dispersed locations

• Focus group facilitation and qualitative interviewing • Stakeholder management across all organizational levels • Report writing for executive and regulatory audiences • Building trust and psychological safety in consultation processes • Managing sensitive conversations and emotional responses • Project management and coordination across dispersed locations