Role Description Vokal is looking for a highly analytical and performance-driven Google Specialist (Paid Search) to join their growing media team. This role is ideal for someone who thrives in high-budget, high-impact environments and loves optimizing campaigns for performance, scale, and ROI. You will own the strategy, execution, and optimization of Google Ads campaigns focused heavily on lead generation. The ideal candidate understands how to balance data, creative testing, audience intent, and budget allocation to drive measurable business growth. This is a highly execution-focused role where attention to detail, speed, and proactive optimization are critical. Key Responsibilities - Build and execute full-funnel Google Ads strategies focused on lead generation and conversion efficiency - Manage high-budget paid search campaigns with monthly spends exceeding $80K - Launch, optimize, and scale Search, Performance Max, and remarketing campaigns - Continuously improve campaign structure, targeting, bidding strategies, and audience segmentation - Monitor and optimize campaigns toward CPL, CPA, MQL, SQL, and ROAS goals - Conduct keyword research, search intent analysis, and audience mapping - Develop and test ad copy, extensions, and creative variations to improve CTR and conversion rates - Analyze campaign performance and surface actionable insights to improve efficiency and scalability - Ensure accurate conversion tracking and attribution across campaigns - Work with tools such as Google Tag Manager and GA4 to validate data accuracy and reporting - Build reports and communicate campaign performance clearly to internal stakeholders - Collaborate with creative, strategy, and account teams to align campaign execution with business goals - Stay updated on Google Ads platform changes, automation features, and beta opportunities - Contribute ideas and recommendations that improve overall paid media performance Qualifications - 2+ years of hands-on Google Ads experience - Proven experience managing paid search budgets of $80K+ monthly - Strong background in lead generation campaigns and conversion-focused optimization - Deep understanding of Google Ads: Search, Performance Max, Remarketing, Smart bidding strategies - Experience with Google Tag Manager, GA4, conversion tracking, reporting & analytics tools - Strong analytical mindset with the ability to interpret data and make performance-driven decisions - High attention to detail and ability to manage multiple campaigns simultaneously - Excellent communication and collaboration skills - Ability to work independently in a fast-paced environment Nice to Have - Previous agency experience - Experience working with high-growth brands or performance marketing teams - Familiarity with advanced attribution models and automation workflows - Experience testing landing pages and conversion funnels Benefits - Competitive salary $3,000 based on experience - Paid Time Off (PTO) package - Paid holidays - Fully remote work environment - Opportunity to work with globally recognized brands - Collaborative and high-performance team culture - Long-term growth opportunities within a fast-scaling agency - Exposure to large-budget, high-impact campaigns - Professional development and continuous learning environment Eligibility Criteria - This position is only open to candidates residing in Latin American (LATAM) countries. - Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered. - Resumes must be submitted in English. - Applications that do not meet these criteria will be automatically rejected.

Role Description Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer, you own strategic and complex accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This is a remote role supporting a West Coast territory. What this looks like day-to-day - New customer acquisition and selling: - Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. - Identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. - Complex implementations and value realization: - Lead onboarding for strategic customers, including planning, implementation, integrations, and training. - Build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time. - Adoption, expansion, and growth: - Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. - Diagnose root causes when adoption stalls, design a path forward, and connect technical work to measurable business outcomes. - Technical escalation: - Serve as an escalation point for complex technical challenges raised by other Customer Engineers. - Resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed. - Team capability building: - Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. - Use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team. - Early account impact: - Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. - Establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward. - Quarterly business outcomes: - Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. - Contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy. Qualifications - 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture. - Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations. - Proven experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements. - Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs. - Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization. - Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation. - Experience mentoring or coaching more junior technical team members. Nice-to-haves - Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment. - Hands-on experience with mobile app development, including Swift, Android, or React Native. - Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation. - Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team. Benefits - Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options. - Strong 401(k) match. - Equity. - Flexible time off. EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Title: SR Amendment Implementation Specialist Location: Remote Colombia Full time Remote Summarized Purpose: Completes amendment activities within assigned projects and ensures amendment deliverables meet customer expectations, as well as contracted milestones by providing accurate projections, report updates, and ongoing risk assessments.   Essential Functions: - Collaborates with multiple team members in a matrix environment for the  effective delivery of site activation within the assigned projects. • May oversee site activation for assigned projects according to timelines and  quality standard.  • Assists with coordination of the flow of information between PPD teams, clients, or functional departments involved in site activation. • Develops recommended plans/guidelines for project implementation using PPD tools • Monitors and analyzes project status to ensure successful progress and  completion of all assigned projects and provide metrics to upper management. • Performs risk identification and provides contingency planning. • Collaborates with PPD teams to manage all financial and contractual aspects of the studies related to site activation. • Works within the team to establish appropriate controls to ensure that project resources and expenses are aligned with budgets with accountability to Global Project Management. • Administers the technical and operational aspects of the site activation portion of the assigned projects, including coordination of feasibility, site contracts, and country teams in a matrix environment and manages the assigned scope of work against timelines, costs, and quality.  • Participates with functional area leads to identify and evaluate fundamental  issues pertaining to successful site activation, interpret data on complex issues, make good business decisions and ensure solutions are implemented.  • Develops customer relationships in alignment with assigned projects    Education & Experience: - Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years’)   Knowledge, Skills and Abilities - Audit/inspection process awareness of relevant rules and guidance documents - Expert knowledge of an application, system or process​ - Good organizational skills and strong attention to detail, with proven ability to handle multiple tasks efficiently and effectively - Ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency - Analytical skills, ability to comprehend and analyze data, tables, etc. - Strong customer focus - Flexibility to reprioritize workload to meet changing project timelines - Knowledge of ICH GCP, strong comprehension of applicable SOPs, good understanding of a clinical trial life cycle - Advanced English (verbal & written) - Good computer skills, proficient in MS Office (Word, Excel, Power Point) and ability to obtain knowledge and master all clinical trial database systems - Strong collaboration and communication skills - Ability to work in a team or independently as required - Good negotiation skills - Able to work well and efficiently with cross-functional teams - Consistently demonstrates knowledge of the key principles of cross functional project management - Ability to identify and remedy risks related to contractual deliverables and provides appropriate solutions - Demonstrates sound understanding of cross-cultural awareness and is able to adapt appropriately - Comprehensive understanding and appreciation of clinical research/development, including medical and therapeutic areas, phases and medical terminology - Demonstrates ability to lead, liaise and coordinate cross-functional project teams - Comprehensive knowledge/understanding of clinical development guidelines and directives

Role Description An Implementation Specialist welcomes, coordinates and sets expectations for our customers during their first experiences with Tebra. - Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period. - Embrace a sense of ownership over the customer’s onboarding experience and success in their first year with Tebra. - Deliver world-class customer service; create engaging and energetic momentum with customers. - Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls. - Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc. - Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased. - Identify potential areas of risk if expectations are not aligned, escalate accordingly. - Guide customers through relevant self-paced eLearnings; provide hands-on training as needed by the customer. - Ensure customers are fully set up and adoption of applicable product features is completed before onboarding graduation. - Effectively collaborate internally to leverage resources to ensure each customer’s success. - Demonstrate exceptional problem solving and ability to navigate customer concerns. - Be a product expert and clearly communicate the value of the Tebra product to address all customer needs. - Adapt to evolving internal processes and contribute to continuous improvement efforts, including providing feedback and supporting onboarding workflow optimization. - Ensure accurate and thorough documentation of all customer interactions, key milestones, requirements, and decisions throughout the onboarding lifecycle. Qualifications - 1-2 years of customer facing experience leading or supporting implementations of software solutions. - Experience specifically in SaaS environments in a project coordinator or customer success role is a plus. - Strong analytical skills, project management or project coordinator background. - Excellent communication skills. - Good negotiation, conflict resolution and influencing skills. - Strong multi-tasking, results oriented skills. - Ability to work in a fast-paced environment. Requirements - Remote Pay Range: $26.15 — $27.89 USD Benefits - United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences. - Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences. Company Description Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. - Start with the Customer: We get to know our customers - and their patients - and look at the world through their lens. - Keep It Simple: Healthcare is too complex. We aim to simplify it for everyone. - Stay Entrepreneurial: We reject the status quo and solve problems with creativity, perseverance, and a bias to action. - Better Together: We are diverse, humble, and collaborative. We put the team first and win together. - Celebrate Success: Life is short and joy is underrated. We take time to have fun and celebrate success.