Role Description We are currently headhunting sophisticated, service-driven professionals to represent a preeminent global titan in the travel and hospitality sector. In this high-impact, fully remote role based in Greece, you will act as the strategic nexus for our Croatian-speaking demographic, orchestrating premium, end-to-end experiences for an elite international traveler base. As a Croatian-Speaking Support Strategist, you are the logistical heartbeat of our consumer journey. Your mandate is to deliver precise, high-fidelity solutions within a high-velocity digital ecosystem. - Omni-channel Orchestration: Execute high-volume inbound and outbound engagements across voice, structured digital correspondence, and live messaging with absolute linguistic fluidity in both Croatian and English. - Strategic Problem Resolution: Provide decisive, rapid-response solutions for intricate reservation logistics, financial reconciliation, and technical platform optimization. - Knowledge Leadership: Maintain an exhaustive mastery of evolving global travel regulations and operational protocols to deliver pinpoint-accurate advisory services. - Data Stewardship: Uphold rigorous documentation standards within our CRM to ensure high-fidelity reporting and seamless global service continuity. - Performance Optimization: Consistently exceed demanding Service Level Agreements (SLAs) while collaborating with international units to refine the holistic user journey. Qualifications - Native or near-native command of Croatian (C2) is mandatory for professional engagement. - Strong English (B2/C1) proficiency for corporate and technical integration. - Legal right to work in Greece. - Dedicated professional home office equipped with enterprise-grade connectivity. - Expert-level active listening and profound emotional intelligence. - Highly structured methodology for managing complex workloads. - Personal discipline to execute multifaceted tasks and manage priorities effectively in a 100% virtual environment. Requirements - High-caliber, autonomous thinkers capable of maintaining peak productivity within a sophisticated, distributed global workforce. Benefits - Market-Leading Remuneration: A competitive base salary, benchmarked against top-tier bilingual roles within the European market. - Performance Incentives: Lucrative monthly bonus structures tied to individual KPIs and achievement milestones. - Holistic Protection: Comprehensive private medical and life insurance effective from your initial date of tenure. - Vertical Trajectory: A transparent career architecture with defined pathways into leadership, specialized training, or global management roles. - The Pro-Tech Suite: Provision of a high-performance hardware kit (executive-grade laptop and noise-canceling peripherals) shipped directly to your residence. - Mobility Coverage: Full reimbursement of your initial relocation flight to Greece. - Arrival Concierge: Four weeks of premium accommodation to facilitate a seamless transition into your permanent residence.

• Handle inbound and outbound customer service calls and case management • Serve as the first point of contact for homeowners using a booking platform • Provide timely, high-quality assistance to customers, especially during escalations • Log, classify, and follow up on all customer interactions • Maintain accurate records of call history and resolutions • Analyze call data and share customer feedback • Stay up to date with process and platform changes • Collaborate with internal and external teams through clear, documented communication

Role Description Für die Betreuung unserer Kunden in der französischen Schweiz suchen wir eine zuverlässige und selbständig arbeitende Persönlichkeit im 100% Remote-Modell. Du arbeitest vollständig ortsunabhängig und bist die zentrale Ansprechperson für unsere französischsprachigen Kunden. - Bearbeitung von Kundenanfragen per Telefon und E-Mail - Professionelle Behandlung von Kundenreaktionen und Einsprachen - Unterstützung im administrativen Bereich - Mitarbeit bei Projekten (bei vorhandenen Ressourcen) - Sicherstellung einer hohen Kundenzufriedenheit Qualifications - Französisch Muttersprache (zwingend) - Sehr gute schriftliche und mündliche Ausdrucksweise - Deutsch und oder Englisch von Vorteil - Erfahrung im Kundendienst oder Administration - Sehr gute EDV Kenntnisse (MS Office zwingend) - Selbständige, strukturierte Arbeitsweise - Belastbar und lösungsorientiert Benefits - 100% Remote Arbeit weltweit möglich - Flexible Arbeitsgestaltung - Dynamisches wachsendes Unternehmen - Möglichkeit zur Weiterentwicklung - Direkter Einfluss auf Prozesse und Kundenzufriedenheit - 5 Wochen Ferien - Fixer, überdurchschnittlicher Lohn (kein Bonus, keine Provision) Company Description Die Parkosecure GmbH ist ein innovatives Unternehmen im Bereich privates Parkraummanagement in der Schweiz. Wir unterstützen Eigentümer, Verwaltungen und Investoren bei der wirtschaftlichen, digitalen und effizienten Bewirtschaftung von Parkflächen. - Unsere Lösungen reichen von klassischer Parkplatzkontrolle bis hin zu modernen Freeflow- und QR-basierten Bezahlsystemen. - Dabei setzen wir konsequent auf klare Prozesse, Digitalisierung und unternehmerisches Denken. - Parkosecure steht für Effizienz, Transparenz und nachhaltiges Wachstum im privaten Parkraummanagement.

Role Description Mercier Consultancy is delighted to offer an exciting opportunity for a Spanish Speaking Customer Service Representative to join our Client's Streaming Services department in Greece. This role offers fully paid relocation to Greece, making it an excellent chance for Spanish speakers seeking to join a dynamic team in an international environment. In this role, you will provide outstanding support to Spanish-speaking customers, assisting them with inquiries and troubleshooting for their streaming service needs. Your excellent communication skills and problem-solving abilities will ensure a seamless customer experience and help maintain high satisfaction levels. - Deliver excellent customer service in Spanish assisting with streaming service inquiries and issues - Provide technical support and guide customers through troubleshooting steps - Process subscription requests, modifications, and cancellations - Document customer interactions accurately in CRM systems - Collaborate with internal teams to resolve issues efficiently and improve service quality - Keep up-to-date with new streaming features and offerings to assist customers effectively Qualifications - Fluency in Spanish and English, both written and spoken - Strong customer service skills with a keen attention to detail - Experience in customer service or technical support, preferably in streaming services or related fields - Willingness to relocate to Greece with fully paid relocation support - Ability to handle multiple inquiries and resolve issues in a fast-paced environment - Good organizational skills and proficiency with CRM and customer support tools - Problem-solving mindset and eagerness to provide exceptional service Benefits - Fully Paid Relocation Package (Flight, Transfer and 2 weeks in Hotel) - Private Health Insurance - 2 Extra Salaries Per Year - Support In Finding Accommodation After Hotel - Fully Paid Training - Monthly Performance Bonus - Free Greek Course - And More...