Role Description As part of the Customer Support L1 team, you’ll be the person customers rely on when something isn’t working as expected. Your job is to investigate, understand the root cause, and guide customers clearly and confidently. We’re looking for people who love to figure things out - people who notice patterns, enjoy breaking problems into pieces, and can explain technical issues in a simple way. This role is perfect for someone who has always been a bit geeky: - You can handle basic computer troubleshooting - You’re comfortable navigating system settings - You enjoy understanding how things work - You aren’t afraid to dig into logs, connection tests, or edge cases No previous VOIP experience is required — we'll teach you everything. What matters most is logic, curiosity, and problem-solving. What You’ll Do - Provide top-tier technical support via chat and email - Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors - Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.) - Inspect logs, replicate issues, and gather data for deeper analysis - Handle a high volume of conversations with accuracy and focus - Document troubleshooting steps and contribute to our knowledge base - Represent CloudTalk with empathy, clear communication, and ownership Qualifications - A Logical Thinker: You enjoy solving puzzles, identifying root causes, and structuring your thoughts clearly. - Tech-Savvy & Curious: You’re not afraid of system settings, connection tests, or exploring how features work. - Problem-Solver With Ownership: You measure success by problems solved, not ticket volume. - Strong Communicator: Clear English (C1). Spanish is a plus. - Team Player Who Shares Knowledge: We appreciate people who help others learn. Benefits - 1-1 Coaching sessions with our resident communications advisor - Learning and Development Budget - Unlimited Paid Time Off - Volunteering Days - MacBook for work - Recharge Fridays once per quarter - Multisport Card - Referral bonuses - Virtual & physical team buildings - Company merchandise Hiring Process - Quick Video Interview - Role Deep Dive: Meet your future colleagues - Assignment: Have a look into our platform - Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement - Offer!

Role Description We are currently identifying Danish-speaking Brand Ambassadors to join a prestige remote division supporting the world's most iconic luxury automotive marque. In this capacity, you do not simply provide support; you curate the "Best or Nothing" experience. Operating from your private residence anywhere in Greece, you will serve as the premier concierge for Danish owners and aficionados of high-performance engineering. You will operate at the strategic intersection of avant-garde automotive technology, digital mobility ecosystems, and elite client advocacy. THE MISSION: DIGITAL CONCIERGE & TECHNICAL LIAISON As a Brand Ambassador, you represent the pinnacle of automotive innovation. Your objective is to orchestrate seamless, premium-tier solutions that mirror the uncompromising quality of the vehicles themselves. - Bespoke Client Relations: Act as the dedicated point of contact for Danish-speaking clientele regarding vehicle functionalities, advanced telematics, and personalized service inquiries. - Technical Product Advisory: Guide owners through the sophisticated digital architecture of modern luxury vehicles, including infotainment systems, EV charging infrastructure, and remote over-the-air updates. - Executive Mobility Solutions: Coordinate roadside assistance and high-priority mobility services with surgical precision, ensuring the client's journey remains uninterrupted. - Multimodal Communication: Manage high-profile interactions via telephony, digital correspondence, and live messaging with a sophisticated and refined Danish vernacular. - CRM Integrity: Maintain meticulous records within global architectures, ensuring every interaction contributes to a personalized, lifelong brand relationship. Qualifications - Linguistic Authority: Native or near-native (C1/C2) Danish is mandatory, characterized by a refined written and spoken style. Professional English (B2) is required for global corporate integration. - Luxury Service Ethos: A natural affinity for ultra-high-end service standards and the ability to interface with high-profile clients with absolute composure. - Digital Agility: Proficiency in navigating complex software environments and a genuine interest in the future of mobility (EV, AI, and Connectivity). - Operational Autonomy: The requisite discipline to maintain peak performance and professional focus within a 100% virtual office. - Technical Pedigree: While a background in automotive or premium tech is advantageous, we provide access to our Elite Product Academy for full brand certification. Benefits - Strategic Relocation (The "Soft Landing" Program): - Fully subsidized airfare to Greece. - Four weeks of premium hotel accommodation provided upon arrival to ensure a comfortable transition. - Dedicated support for all local formalities, including tax and social security registration. - Compensation & Professional Development: - A competitive base salary (inclusive of 14 monthly payments) and performance-based seniority stipends. - Comprehensive private health, dental, and life insurance coverage effective from day one. - A transparent career trajectory into SME, Quality Management, or Leadership roles within the global network. - 100% remote flexibility across the Hellenic Republic—from the vibrant heart of Athens to the serenity of the islands.

Role Description We are currently headhunting sophisticated, service-driven professionals to represent a preeminent global titan in the travel and hospitality sector. In this high-impact, fully remote role based in Greece, you will act as the strategic nexus for our Croatian-speaking demographic, orchestrating premium, end-to-end experiences for an elite international traveler base. As a Croatian-Speaking Support Strategist, you are the logistical heartbeat of our consumer journey. Your mandate is to deliver precise, high-fidelity solutions within a high-velocity digital ecosystem. - Omni-channel Orchestration: Execute high-volume inbound and outbound engagements across voice, structured digital correspondence, and live messaging with absolute linguistic fluidity in both Croatian and English. - Strategic Problem Resolution: Provide decisive, rapid-response solutions for intricate reservation logistics, financial reconciliation, and technical platform optimization. - Knowledge Leadership: Maintain an exhaustive mastery of evolving global travel regulations and operational protocols to deliver pinpoint-accurate advisory services. - Data Stewardship: Uphold rigorous documentation standards within our CRM to ensure high-fidelity reporting and seamless global service continuity. - Performance Optimization: Consistently exceed demanding Service Level Agreements (SLAs) while collaborating with international units to refine the holistic user journey. Qualifications - Native or near-native command of Croatian (C2) is mandatory for professional engagement. - Strong English (B2/C1) proficiency for corporate and technical integration. - Legal right to work in Greece. - Dedicated professional home office equipped with enterprise-grade connectivity. - Expert-level active listening and profound emotional intelligence. - Highly structured methodology for managing complex workloads. - Personal discipline to execute multifaceted tasks and manage priorities effectively in a 100% virtual environment. Requirements - High-caliber, autonomous thinkers capable of maintaining peak productivity within a sophisticated, distributed global workforce. Benefits - Market-Leading Remuneration: A competitive base salary, benchmarked against top-tier bilingual roles within the European market. - Performance Incentives: Lucrative monthly bonus structures tied to individual KPIs and achievement milestones. - Holistic Protection: Comprehensive private medical and life insurance effective from your initial date of tenure. - Vertical Trajectory: A transparent career architecture with defined pathways into leadership, specialized training, or global management roles. - The Pro-Tech Suite: Provision of a high-performance hardware kit (executive-grade laptop and noise-canceling peripherals) shipped directly to your residence. - Mobility Coverage: Full reimbursement of your initial relocation flight to Greece. - Arrival Concierge: Four weeks of premium accommodation to facilitate a seamless transition into your permanent residence.

• Handle inbound and outbound customer service calls and case management • Serve as the first point of contact for homeowners using a booking platform • Provide timely, high-quality assistance to customers, especially during escalations • Log, classify, and follow up on all customer interactions • Maintain accurate records of call history and resolutions • Analyze call data and share customer feedback • Stay up to date with process and platform changes • Collaborate with internal and external teams through clear, documented communication