• Provide direct operational leadership and accountability to Hospital Directors and Hospital Managers across a portfolio of two to four Partner Hospitals. • Conduct regular site visits to assess operational performance, identify gaps and implement corrective strategies in partnership with hospital leadership teams. • Establish and monitor regional operational standards, workflows and performance benchmarks consistent with Veritas policies and best practices. • Serve as the escalation point for complex operational, clinical support and employee relations matters that exceed hospital-level resolution. • Lead regional operational planning, including scheduling of site visits, leadership meetings and cross-hospital initiatives. • Support onboarding and integration of acquired hospitals into Veritas operational standards as needed. • Own regional P&L performance across all assigned hospitals, including revenue growth, expense management and EBITDA outcomes. • Partner with Hospital Directors to develop, monitor and manage annual operating budgets and capital expenditure requests. • Analyze financial reports, KPIs and trend data to identify opportunities, flag risks and drive performance improvement. • Hold hospital leadership accountable for financial targets, providing coaching and support to address variances. • Report regional financial performance to the Chief Operating Officer and collaborate on enterprise-level forecasting. • Directly lead, develop and evaluate Hospital Directors and, where applicable, Hospital Managers within the regional portfolio. • Identify leadership development needs and work with Human Resources to build succession plans, training pathways and performance improvement strategies. • Drive associate engagement and retention across the region by modeling Veritas values and holding hospital leaders accountable for team culture outcomes. • Partner with Human Resources on complex employee relations matters, investigations and workforce planning. • Conduct regular one-on-one meetings and performance reviews with direct reports to provide clear expectations, feedback and support. • Collaborate with regional Medical Directors and hospital-level Medical Directors to ensure alignment between operational capacity and clinical delivery. • Support hospitals in maintaining compliance with AVMA, state veterinary board and accreditation standards applicable to specialty and emergency practice. • Partner with clinical leadership to address staffing, workflow and facility issues that affect patient care quality or team safety. • Monitor client experience data across the region and work with hospital leaders to implement service improvements. • Champion adoption and effective utilization of practice management systems and operational technology across assigned hospitals. • Support hospital teams in integrating AI-assisted tools, including ambient documentation and clinical workflow technology, into daily operations. • Identify technology gaps and work with the enterprise technology team to implement solutions that improve efficiency and care delivery.

Role Description Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their a2p numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions. - Provide personalized onboarding support for customers who sign up for our Fast Track Packages. - Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands. - Able to provide compliance guidance for all A2P products. - Manage Onboarding SLAs and credit utilization for each product. - Partner with operations teams to scale onboarding volumes per assigned customer. - Join weekly calls with customers to report metrics and review any open items or additional onboarding needs. - Wear the Customer Shoes: Provide onboarding support for common customer inquiries through Slack in addition to ServiceNow; to ensure customers have an excellent experience with Twilio. - Draw the Owl: Assess the nature of product or service issues and resolve basic level problems. - Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. - Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved. - Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience. Qualifications - Ability to work in rotational shifts 8:00am to 5pm Bogota time. - Able to manage daily caseload and respond within SLAs. - A2P compliance experience. - Experience Required: 2 plus Years specializing in at least one A2P product. - Previous experience working directly with clients. - Ability to prioritize tasks and effectively project manage. - Ready to take on up to 12 customer accounts. - You’re empathetic and customer centric to the core. - You’re a clear verbal and written communicator. - You’re introspective and committed to continuous self-improvement. - You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. - You’re able to complete tasks in core areas within SLAs. Requirements - Familiarity with Google Workspace (Google Docs, Google Sheets, Gemini). - Familiarity with reporting tools. - Prior experience implementing A2P phone number types. - Understand general CTIA guidelines and some international regulatory requirements. - Able to effectively prioritize tasks and multi-task. - Comfortable owning and leading calls. - Experience handling tasks within a desired SLA. Location This role will be remote and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Benefits Working at Twilio offers many benefits, including: - Competitive pay. - Generous time off. - Ample parental and wellness leave. - Healthcare. - A retirement savings program. - Much more (offerings vary by location).

• Establish and roll out a comprehensive sales playbook that aligns the team on messaging, methodology, and execution • Design and implement scalable sales processes that improve consistency, efficiency, and revenue outcomes • Build and deliver ongoing sales training programs to elevate team performance and in-market effectiveness • Drive operational improvements across systems, tools, and workflows to remove friction and accelerate revenue growth • Define and continuously refine the sales process, ensuring alignment across the team • Lead ongoing training initiatives, including sales methodology adoption, skill development, and reinforcement of best practices • Own the sales tech stack, including Salesforce and supporting tools, identifying gaps and driving improvements • Support and guide the SDR team on targeting, messaging, objection handling, and execution

• Lead and manage daily operations across multiple departments to ensure alignment with company goals and performance targets • Oversee and develop a team of virtual assistants and operational staff, including performance management, coaching, and accountability • Design, implement, and continuously improve operational systems, workflows, and SOPs to support scalability • Establish and track KPIs across departments; analyze performance data to drive decision-making and improvements • Identify operational bottlenecks and implement strategic solutions to improve efficiency and output • Collaborate with leadership on operational planning, resource allocation, and process optimization • Ensure strong communication and alignment between departments (Sales, Estimating, Production, Collections) • Support hiring, onboarding, and training initiatives to build a high-performing operations team • Maintain operational standards and ensure consistency in execution across all teams • Drive a culture of accountability, ownership, and continuous improvement