• Client Relationship Management: Act as the primary point of contact for technical support inquiries regarding our Output Management software suite. • Tiered Support: Provide comprehensive Level 1, 2, and 3 technical support for software solutions running on IBM z/OS (MVS) environments at client sites. • Troubleshooting & Resolution: Diagnose and resolve complex technical and application-level incidents reported by clients. • Patch Development: Investigate and correct incidents within relevant modules (COBOL, JCL, TSO/ISPF, etc.) to develop and deliver effective patches. • Cross-Functional Collaboration: Partner with internal R&D/development teams and product experts, as well as external client operations teams to ensure seamless resolution. • Quality Assurance: Define, develop, and execute non-regression test suites to ensure stability. • Delivery & Implementation: Deploy patches and provide hands-on assistance to clients during their implementation. • Technical Documentation: Author and maintain high-quality technical documentation, operational procedures, and knowledge-base articles. • Continuous Improvement: Proactively contribute to the refinement and optimization of support processes and workflows. • Modern Platform Support: Provide L1/L2 support for modern software solutions (Windows clients, Windows Servers, or Linux/Kubernetes-based environments). • Services Collaboration: Assist the Services team with document design projects using our next-generation software offerings.

Role Description Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Qualifications - Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. Requirements - Base pay in range will be determined by applicant’s skills and experience. - Role is also eligible for team-based bonus opportunities. - Temporary associates are not benefits eligible but may participate in the company’s 401(k) program. Benefits Part and Full Time Benefits Eligibility: - Medical, Dental, Vision insurance - 401(k) - Associate assistance program - Employee discounts - Referral program - Early access to earned wages for hourly associates (outside of CA) - Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility: - Paid Time Off - Paid holidays - Company provided life insurance - Adoption benefit - Disability (short and long term) - Flexible Spending Accounts - Health Savings Account - Optional life and dependent life insurance - Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan - Tuition reimbursement To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Company Description - Gracious hospitality and neighborliness for our residents and families. - Home-like feel and all-around comfort for residents and visiting family members. - Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings. - Industry leader in clinical care. - Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. - Extensive corporate support including a robust training program.

• Initiate, execute, lead and support customers on managed services engagements, providing financial analysis, project control, custom reporting, and analytical support • Gather and document requirements for custom reports using excel and business intelligence tools; develop, test and document these highly technical and innovative solutions to meet customer needs • Serve as a key resource across Unanet on capabilities and functionality of BI/Analytics/Datalake offerings • Design and develop custom Analytics entities (e.g., dashboards, reports, visualizations) for customers per their requirements, including via BI tools or Excel as needed • Work with broader Technical Services Group to develop packaged offerings and support or customize those offerings for customers • Support the customer throughout implementation to contribute to successful adoption of Unanet and BI/Analytics solutions • Lead customer reporting training • Ensure projects remain on schedule and within budget, proactively setting expectations and identifying and communicating risks • Maintain established target utilization • Support multiple, concurrent implementations in an organized fashion • Support continuous improvement of Professional Services processes and procedures • Contribute as a Unanet Subject Matter Expert to our Knowledge Center • Stay up to date on new Unanet product features and functionality

• Serves as the technical representative for clients, providing technical management of specific client needs • Ensure client satisfaction • Manages assigned field staff in completion of a variety of real estate due diligence services • Monitor, prioritize, and track work progress • Provide quality control reviews and technical editing of reports generated by field staff • Communicates with clients and immediate supervisor to discuss and develop solutions