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PartnerOne

We are the leaders in Big Data management through hyper-automation, virtualized cloud tiering, metadata and AI

Technical Consultant

ConsultantConsultantFull TimeRemoteMid LevelTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Morocco

Posted

28 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expFrenchEnglishKubernetesLinux

Job Description

Technical Consultant

PartnerOne

• Client Relationship Management: Act as the primary point of contact for technical support inquiries regarding our Output Management software suite. • Tiered Support: Provide comprehensive Level 1, 2, and 3 technical support for software solutions running on IBM z/OS (MVS) environments at client sites. • Troubleshooting & Resolution: Diagnose and resolve complex technical and application-level incidents reported by clients. • Patch Development: Investigate and correct incidents within relevant modules (COBOL, JCL, TSO/ISPF, etc.) to develop and deliver effective patches. • Cross-Functional Collaboration: Partner with internal R&D/development teams and product experts, as well as external client operations teams to ensure seamless resolution. • Quality Assurance: Define, develop, and execute non-regression test suites to ensure stability. • Delivery & Implementation: Deploy patches and provide hands-on assistance to clients during their implementation. • Technical Documentation: Author and maintain high-quality technical documentation, operational procedures, and knowledge-base articles. • Continuous Improvement: Proactively contribute to the refinement and optimization of support processes and workflows. • Modern Platform Support: Provide L1/L2 support for modern software solutions (Windows clients, Windows Servers, or Linux/Kubernetes-based environments). • Services Collaboration: Assist the Services team with document design projects using our next-generation software offerings.

Job Requirements

  • Mainframe Mastery: Strong proficiency in the IBM z/OS (MVS) ecosystem.
  • Development Languages: Expert-level knowledge of JCL and COBOL.
  • File Management: Solid understanding of VSAM file management systems.
  • Domain Expertise (Preferred): Operational or technical knowledge of Output Management (e.g., print shop workflows, inserting/mailing processes, AFP print formats).
  • Tooling: Experience with ticketing systems and collaborative platforms (e.g., Zoho Desk, MS SharePoint).
  • Office Suite: Advanced proficiency in MS Word is a plus.
  • Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent experience.
  • Experience: 2 to 5 years of professional experience in a similar support or engineering role.
  • Languages: French (fluent) and English (professional)
  • Soft Skills: Strong client-facing communication skills, with the ability to translate complex technical issues into clear business language.
  • High level of rigor, autonomy, strong service orientation, and analytical thinking.
  • Learning Agility: Proven capacity to commit to the long-term learning and mastery of complex, legacy, and modern software architectures.

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