• Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client delivery • Own the overall implementation strategy and lifecycle—from project planning frameworks to go-live execution • Serve as the escalation point and key liaison between veterinary clinics and internal teams, ensuring a seamless and consultative onboarding experience • Define team-wide project goals, success metrics, and delivery standards aligned with client needs and business priorities • Guide clinics through complex migrations of existing workflows onto a new platform, providing both strategic direction and hands-on support where needed • Build, refine, and scale project management processes, templates, and tooling used across the team • Oversee training delivery and support your team in troubleshooting configuration, data imports, and integrations • Maintain clear, executive-level communication with internal stakeholders and client leadership to ensure transparency and alignment • Partner with Product and Engineering to influence the implementation workflow and champion the needs of clients and your team

• Welcome new clients and guide them through the onboarding process • Conduct virtual onboarding calls to understand client needs, goals, and workflows • Coordinate with internal teams to ensure accurate setup and timely service • Track onboarding progress and maintain detailed records in CRM systems • Address questions or concerns and escalate issues when needed • Ensure a smooth transition from onboarding to ongoing account support

• Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client delivery • Own the overall implementation strategy and lifecycle—from project planning frameworks to go-live execution • Serve as the escalation point and key liaison between veterinary clinics and internal teams, ensuring a seamless and consultative onboarding experience • Define team-wide project goals, success metrics, and delivery standards aligned with client needs and business priorities • Guide clinics through complex migrations of existing workflows onto a new platform, providing both strategic direction and hands-on support where needed • Build, refine, and scale project management processes, templates, and tooling used across the team • Oversee training delivery and support your team in troubleshooting configuration, data imports, and integrations • Maintain clear, executive-level communication with internal stakeholders and client leadership to ensure transparency and alignment • Partner with Product and Engineering to influence the implementation workflow and champion the needs of clients and your team

Role Description The Contractor Onboarding Coordinator is a mission-critical role responsible for the rapid, compliant, and high-volume activation of all new 1099 Sales Representatives and Installer Candidates into the American Standard Home Services agent network. This position is responsible for ensuring that all required documentation is submitted, background screenings are completed and approved, licensing is verified, and all other regulatory compliance is validated before the contractor is activated. The Onboarding Coordinator must maintain and preserve the accuracy of all applicant records, including: - Contractor qualifications - Valid insurance - Valid licensing - Payment information - Other required legal documentation This is a critical role in the organization that requires strong organizational skills, uncompromising attention to detail, and a demonstrated ability to manage a high volume of applicants for different functions at the same time. Responsibilities - Execute the end-to-end onboarding lifecycle for all independent contractors in sales and installation functions. - Direct and monitor all contractor background and drug screenings to ensure compliance with company and regulatory standards. - Collect, audit, and control all essential contractor documentation, including: - Executed Independent Contractor Agreements - Required professional licenses and certifications - Certificates of Insurance - ACH / Direct Deposit Information - Enforce strict contractor compliance with all company standards and applicable regulatory requirements as a mandatory prerequisite for activation. - Drive onboarding progress through proactive tracking and aggressive follow-up to secure all outstanding documentation required and clear bottlenecks hindering contractor activation. - Maintain accurate and updated contractor records within all company databases. - Oversee the ordering and controlled distribution of all contractor badges, credentials, and onboarding materials. - Act as the primary, authoritative administrative point of contact for contractors during the onboarding phase. - Liaise with Sales Leadership, Installation Management, third party recruiting agents, and other internal departments to guarantee rapid and compliant contractor activation. - Safeguard confidentiality and ensure proper handling of all sensitive contractor information. - Lead general administrative and logistical support functions essential to the onboarding process and management of contractor information. - Champion continuous process improvements to streamline contractor onboarding, accelerate activation, and elevate compliance reliability. - Manage travel arrangements for the Orientation Meetings for the Installation contractors that are held at the Training facility. - Other administrative tasks as needed. Critical Success Factors - Flawless execution and management of high-volume, simultaneous contractor onboarding streams. - Delivery of an exceptionally smooth, efficient, and professional onboarding experience for all contractors. - Directly enabling and supporting the rapid, compliant expansion of the national contractor network. - Proactively identifying, developing, and implementing high-impact process and system improvements. - Relentless reduction of onboarding bottlenecks and delays. Success in this role will directly translate to: - Accelerated deployment of sales representatives and installation crews. - Minimizing and mitigating compliance risk exposure across the organization. - Enhancing the overall contractor onboarding experience and retention rates. - Establishing scalable administrative processes capable of supporting exponential program growth. Qualifications - 2+ years of experience in related role - Excellent organizational skills and attention to detail - Ability to work well independently and remotely - Proficient in Google applications Requirements - This is a 6 month contract; the pay range for this position is $30.00/hr. - This position is 100 percent remote and all equipment is provided. EEO Statement AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Recruitment & Staffing Agencies AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.