American Standard

Role Description The Contractor Onboarding Coordinator is a mission-critical role responsible for the rapid, compliant, and high-volume activation of all new 1099 Sales Representatives and Installer Candidates into the American Standard Home Services agent network. This position is responsible for ensuring that all required documentation is submitted, background screenings are completed and approved, licensing is verified, and all other regulatory compliance is validated before the contractor is activated. The Onboarding Coordinator must maintain and preserve the accuracy of all applicant records, including: - Contractor qualifications - Valid insurance - Valid licensing - Payment information - Other required legal documentation This is a critical role in the organization that requires strong organizational skills, uncompromising attention to detail, and a demonstrated ability to manage a high volume of applicants for different functions at the same time. Responsibilities - Execute the end-to-end onboarding lifecycle for all independent contractors in sales and installation functions. - Direct and monitor all contractor background and drug screenings to ensure compliance with company and regulatory standards. - Collect, audit, and control all essential contractor documentation, including: - Executed Independent Contractor Agreements - Required professional licenses and certifications - Certificates of Insurance - ACH / Direct Deposit Information - Enforce strict contractor compliance with all company standards and applicable regulatory requirements as a mandatory prerequisite for activation. - Drive onboarding progress through proactive tracking and aggressive follow-up to secure all outstanding documentation required and clear bottlenecks hindering contractor activation. - Maintain accurate and updated contractor records within all company databases. - Oversee the ordering and controlled distribution of all contractor badges, credentials, and onboarding materials. - Act as the primary, authoritative administrative point of contact for contractors during the onboarding phase. - Liaise with Sales Leadership, Installation Management, third party recruiting agents, and other internal departments to guarantee rapid and compliant contractor activation. - Safeguard confidentiality and ensure proper handling of all sensitive contractor information. - Lead general administrative and logistical support functions essential to the onboarding process and management of contractor information. - Champion continuous process improvements to streamline contractor onboarding, accelerate activation, and elevate compliance reliability. - Manage travel arrangements for the Orientation Meetings for the Installation contractors that are held at the Training facility. - Other administrative tasks as needed. Critical Success Factors - Flawless execution and management of high-volume, simultaneous contractor onboarding streams. - Delivery of an exceptionally smooth, efficient, and professional onboarding experience for all contractors. - Directly enabling and supporting the rapid, compliant expansion of the national contractor network. - Proactively identifying, developing, and implementing high-impact process and system improvements. - Relentless reduction of onboarding bottlenecks and delays. Success in this role will directly translate to: - Accelerated deployment of sales representatives and installation crews. - Minimizing and mitigating compliance risk exposure across the organization. - Enhancing the overall contractor onboarding experience and retention rates. - Establishing scalable administrative processes capable of supporting exponential program growth. Qualifications - 2+ years of experience in related role - Excellent organizational skills and attention to detail - Ability to work well independently and remotely - Proficient in Google applications Requirements - This is a 6 month contract; the pay range for this position is $30.00/hr. - This position is 100 percent remote and all equipment is provided. EEO Statement AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Recruitment & Staffing Agencies AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.

About Us Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes. Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy. LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all. We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition. A home for everyone. Overview The Customer Service Advisor (Internal title - Consumer Connection Advisor) is influential in supporting our business as we strive to make every consumer experience with us outstanding. At LIXIL Americas, we embrace every interaction as an opportunity to leave a positive and lasting brand impression. Advisors handle an array of inquiries from direct consumers and end users such as project site leads, plumbers and contractors, pertaining mostly to installing our bathroom and kitchen products, such as faucets, shower systems, sinks and toilets as well as providing troubleshooting support for product(s) that is already installed. The brands we support include American Standard Brands, GROHE and DXV. Responsibilities What you will do – Be a Hero - You are the first point of contact for our consumers handling inquiries thru various digital touchpoints, such as: voice, live chat, email, product reviews & Q&A, SMS, social media, etc.; empathizing with consumers as they turn to us for support and expertise. - Build relationships and personalize actions and resolutions for the consumer’s inquiry, including installation guides, parts & product troubleshooting, warranty and sales orders, refunds, etc. - Take ownership and make decisions you believe will elevate the customer’s experience Make a Difference - Support each interaction as an opportunity to market the brand and ‘tell the story’, inspiring consumers with top-notch service, complete looks and product expertise. - Anticipate consumers’ needs and wow them with ‘above and beyond’ moments. - Collaborate on solutions to improve both consumer experience and company processes. - Cultivate relationships that reinforce brand values and drive consumer loyalty. Do the Right Thing - Achieve quality assurance, productivity and sales target goals set forth by management team. - Place sales orders and warranty orders for parts and full products. - Resolve situations in the best interest of both consumer and company in accordance with policies and procedures by using judgement, creative thinking and consumer centricity. - Participate in general team meetings, offer feedback on trends and insights, partake in training sessions, product updates and stay apprised of product changes, new promotional offers, discontinued or quality service bulletins, product number, pricing, etc. Qualifications Who you are – - Interest in DIY home repair/home plumbing products a plus - Creative and solution-focused problem solver Forward thinker, innovative, and passionate about helping people - Self-motivated, proactive and has a high sense of urgency - HS Diploma/GED required - 1-2+ years of experience in a similar role within Customer Service and/or retail, manufacturing, hospitality - Digitally savvy, able to work on multiple systems and applications - Bi-lingual a plus - Excellent communication skills, both written and verbal - Great organization skills: manages time and is able to multi-task - Positive attitude, works well in team and contributes to the high energy of the group - Strong problem analysis and solving skills - Curious and willing to learn, flexible with changing environment - Proficient in Google apps and Microsoft Office – Word, Excel - Must be able to work schedule 8 a.m.-5 p.m. CT/9 a.m.-6 p.m. ET (one our unpaid lunch) - "Work from home" equipment provided but must have reliable internet connectivity to successfully work in systems. - Must have distraction-free workspace that allows professional, focused communication with the consumer. Hiring Range The Hiring Salary Range for this position is $35,000.00 - $46,000.00 annually. This is a non-exempt position and is eligable for overtime. (Salary offer to be determined by the applicant’s education, experience, knowledge, skills, location, and abilities, as well as internal equity and alignment with market data.) Other Compensation This role will be eligible to participate in a bonus program. EEO Statement AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Only at LIXIL’s request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place. Recruitment & Staffing Agencies: AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.

About Us Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes. Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy. LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all. We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition. A home for everyone. Overview Part of the Product & Merchandising team, you are the driving force behind bringing our products to market. You will be an expert in understanding customer needs and delivering the right products to the right people. Keeping a close eye on industry trends, customer preferences, and competitive offerings, you will play a pivotal role in shaping our company's go-to-market strategy and ensuring that our products remain customer-centric. Responsibilities The team assistant role supports the sales initiatives by managing sample order entry, maintaining sample inventory and sample replenishment, organizing leads report. These functions are essential to ensure timely follow-up, supporting the sales cycle and directly contributing to increased sales and operational efficiency. Qualifications - Samples order entry – requests from distributors and Material Bank out of stock - Samples inventory management – sample ordering for Mansfield, Ohio - Leads report sorting – compiling leads into a master file, leads assignment by distributor - Assist with other projects as needed Hiring Range The Hiring Salary Range for this position is $25/hr. This is currently a part- time position, remote, 2 hours per day during core hours, with up to 10 hours per week, there may be more hours available over time. Equipment is provided. EEO Statement AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Only at LIXIL’s request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place. Recruitment & Staffing Agencies: AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.